EMPLOYEE

MOTIVATION
Total Quality Management //MARK NICOLE ANICAS

CATEGORIES OF PEOPLE
Top-notch or Self actualized

10%

Fence Sitters

80%

Difficult to Improve

10%

*The three categories of people is as well known as the behavior of employees.

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MOTIVATION
TOTAL QUALITY MANAGEMENT

Why do we do what we do?

BASIC PERSPECTIVE ON MOTIVATION

Needs / Wants

Behavior

Satisfaction

TOTAL QUALITY MANAGEMENT

THE MOTIVATION THEORIES

Theory X by Sigmund Freud
Theory Y by Douglas McGregor
Theory Z by Abraham Maslow
Herzbergs Theory

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THE THEORY X by Sigmund Freud

WORK

Avoided

AMBITION

Inexistent

INITIATIVE

Inexistent

RESPONSIBILITY

Not taken

SECURITY

Needed
*REWARDS, COERCION, INTIMIDATION, and PUNISHMENT are the possible solutions.

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THE THEORY Y by Douglas McGregor

Wants to learn
Work is a natural activity
Have self-discipline
Develops themselves

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THE THEORY Z by Abraham Maslow

Self-actualization needs
Esteem needs
Love or belonging needs
Safety needs
Physiological needs

*The Theory Z is as well known as Maslow's Hierarchy of Needs.

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HERZBERGs Theory
Hygiene Theory
The company, its policies and its administration, its
kind of supervision, working conditions, interpersonal
relations, salary, status, and security.

Motivation
Achievement, recognition for the achievement,
interest in the task, responsibility for enlarged task,
growth and advancement to higher level tasks.

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MOTIVATIONAL
TECHNIQUES
TOTAL QUALITY MANAGEMENT

All employees do not fall into one category only but it is possible
to motivate every employee to work for the organizational goals.
The time taken to motivate each person depends on his/her current
level of motivation. Each person develops certain attitudes
depending on his/her background. (Valdez, Tolbe, 2014)

EMPLOYEE
MOTIVATION
Total Quality Management //MARK NICOLE ANICAS