| Sia CONSULTING & MANAGED SOLUTIONS TELECOMSERVICESLEADER PUM reo ote acs eeRe eRent ttt eR aN en ON ce) eee (Ce ay me enue nire TS tog Jéréme Picard, CEO CUSTOMER tear 24/7 service TECHNICAL crn An experienced partner with highly skilled teams Y Guaranteed diagnosis and resolution time (KP!) SUPPORT cont tcCUSTOMER TECHNICAL SUPPORT OUR FEATURES Front andlor back office support Real-time resolution and communication Incident management, tracking and diagnosis ITIL compliancy Crisis management Triggering of field maintenance services Analysis of incidents’ impacts (Support Level | and 2) VVVVYVYVVY Possible outsourcing solution (our Solutions Centers in Paris and Lyon) u client See Gt eee COR eC eee RC ea eee TSI rec mM Lord Since 2010, AFD Technologies has involved in the Bouygues Telecom CTS for front and back office on Ru ee Cs aCe ee Roe Ca eee eae eae of its major accounts. oT RU Oc) RCO ROAR a SY uae