| Sia CONSULTING & MANAGED SOLUTIONS TELECOMSERVICESLEADER « We always keep availability and Quality of Services in mind. Our Incident & Fault Management activities are designed to provide proactive and efficient services that fulfill customer needs and strategy. » Jéréme Picard, CEO BENEFITS INCIDENT & FAULT ~~~» + Pro-activity M AN AG EM ENT +V An experienced partner with highly skilled teams ¥ Guaranteed diagnosis and on time solution (KPI) ¥ Business continuityINCIDENT & FAULT MANAGEMENT Fixed and mobile networks’ monitoring and remote maintenance Incident management, tracking and diagnosis Escalation crisis management Swap dedicated solutions ITIL compliancy cM Center ef © & LA ty a b i. CORRECTION. | COORDINATION ’ is! —_ al =... 1aeM ew i||| SUPPLIERS DEGRADATION FU ESCALATION ‘ Pr 2 Qos So @ enreson Alot Lucent REFERENCES RO Sue cau CR: aC OL Cee oR Ce UC ee See eats Rau ea Ree ee Sel e 2009, AFD Technologies has been involved in 24/7 monitoring of core network, transmission and data equipments for SFR in France. AACR ase CeCe) nologies has been ch Te IeE nC RSP UP Re che PCT mC CR ea eR Re Le)