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BUSN 258 Week 4 Midterm - Version 2
BUSN 258 Week 4 Midterm - Version 2
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Multiple Choice
1. (TCO 1) The letter L in the acronym LIFE stands for ________.
2. (TCO 2) Customer loyalty is:
3. (TCO 9) Despite many similarities between them, Wal-Mart and K-Mart have very
different results, largely because of little things that seem to result in better customer
service. How do the sales of these two companies compare?
4. (TCO 10) Customer loyalty is NOT:
5. (TCO 3) One of the main principles behind globalization and expansion across cultural
and geographic boundaries is:
6. (TCO 4) What percent of shopping decisions are made at the point of purchase?
7. (TCO 1) A business will lose 1030% of its customers in what time frame?
8. (TCO 1) A companys culture is made up of:
9. (TCO 6) In any conversation, many of the things we communicate are ________.
10. (TCO 7) Which of the following factors does NOT complicate the listening process?
11. (TCO 8) To end a call: