Name- Harsh Tiwari
Roll no- 151418
Courtesy- I am very thankful to Mr. Vikas Rattan Goyal
(Quality Assurance Manager at Tata Consultancy
Services) for giving his valuable time for this
assignment. I am fascinated by the way he replied to
all my queries. It was a nice learning & sharing
interacting to him.
1. What is the Profile of Mr. Vikas Rattan Goyal?
Answer- Brief Profile of Mr. Vikas Rattan GoyalName
Designation
Organization
Location
Client
Size of Team
Handled by
Vikas
Work
Experience
Organization
s Worked
LinkedIn
Profile
Vikas Rattan Goyal
Quality Assurance Manager
Tata Consultancy Services
Georgia, United States of America.
Delta Airlines
Team Size varies from 4 to 20 including the onshore and
offshore location
9 years 2 month
Infosys, Cognizant
https://www.linkedin.com/profile/view?
id=32001919&authType=NAME_SEARCH&authToken=AD
S-&locale=en_US&trk=tyah&trkInfo=clickedVertical
%3Amynetwork%2CclickedEntityId
%3A32001919%2CauthType%3ANAME_SEARCH%2Cidx
%3A1-1-1%2CtarId%3A1439475314963%2Ctas%3Avikas
%20rattan
2. Brief Company Profile of Tata Consultancy
Services.
Answer-Profile of Tata Consultancy Services Parent
Industry Type
Tata
Information Technology Services/
Founded
Founder
Head Quarters
Services
Area Served
CEO/MD
Revenue
Number of Employee
Slogan
Website
Information Technology Consulting
1968
J R D Tata
Mumbai
IT, Business Consulting and
Outsourcing Services
Worldwide
N. Chandrashekaran
$ 15.5 Billion
320000
Experience Certainty
http://www.tcs.com/Pages/default.a
spx
3. What are the behavioural challenges faced by
Mr. Vikas at workplace?
Answer-Being a Quality Assurance Manager at TCS, Vikas needs to be
pretty sure about the every details of technological component his team is
handling so he can assure the quality of developed or upgraded
component to his delivery manager and client. Within that he feels ups
and downs in momentum it makes life of his team challenging thats why
team Vikas along with his team faces some behavioural challenges.
While interacting with his team members he found the lack the passion in
employees because sometimes their long term goals are not aligned with
work they are doing. Every team member wants to work on challenging
module so they can learn new things in order to be competent. However
sometimes it creates dilemma in Vikass mind how he can choose best
resource for a particular module.
4. How does Mr. Vikas ensure motivation and
engagement of his team members?
Answer-To ensure motivation and engagement in his team Vikas does
following mentioned activitiesPhenomena / Activity
At Interpersonal Level
Remarks
Vikas ensures to touch base with
every team member at least once
a week where meeting is to
Peer Reviews
Team Building
understand them for life
perspective, challenges of life, and
take feedback if he can do
anything better to make their life
better at work place.
Work done by a team member will
be reviewed by another team
member. This begets the learning
and sharing among team and
motivates them.
Team building activities like outing
with team ensures the good
bonding within team.
5. What are the major leadership challenges?
Answer-Vikas travels a lot from one location to another location, he
operates from offshore as well as onshore because of this he finds it
difficult to find a person who can mentor him.
His team contains members of difference perception with diverse
competency so keeping them in a single loop is necessary for the
successful completion of project.
6. According to Mr. Vikas what are the qualities
of a leader those help him guiding his team for
performance?
Answer-According to Mr. Vikas following attributes are helpful to guide his
teamStrong analytical power- A Manager should have very strong analytical
power, so he can analyse the blockers and the impediments which are
effecting the work of each team member. In this way he can create better
environment for his team.
Communication skills- A Manager can be very sound at his technical skills
or managerial skills but he important is to convey his knowledge to his
team, this can be done only by effective communication skills.
Switch on & switch off theory- One associates does good and manager has
to appreciate him, while same time another associate does something
wrong, and manager has to control his anger emotions and react, so this
is emotionally switch on and switch off theory. In a diplomatic situation,
manager has to have control of his emotions which are being reflected out
to the associates. Imagine a situation, of you being getting hard time from
your boss and you carry same emotion and then dump it out on your
mom. She does not deserve your anger.
7. How important is it to be politically savvy in
organizations
Answer-It varies from person to person, however being political savvy is a
strong trait, but does that give internal satisfaction or not, so you may
choose not to be political savvy, however if someone in your vicinity
chooses to be political savvy, then you are not untouched anymore, so it
is better to be politically aware than politically motivated.
8. What are the customer grievances faced by Mr.
Vikas, how he deals with them?
Answer-Customer Grievances Faced1.
On time delivery issues.
2. Miscommunication or no proper status updation.
3. Funny customers, who can have any kind of issues.
Solutions for Customer Grievances1. Proactive measure to talk to customer so as you already know their
pain points.
2. Regular follow ups on the progress.
3. Feedback sessions offline/online depending upon the situation.
9. How does Mr. Vikas to maintain stakeholder
relations?
Answer-To maintain stakeholders relation following points are practiced1. Focus on how your efforts can impact the productivity of your Client.
2. In the Initial stages of Business requirement gathering you should be
clear with each and every requirement of your client.
3. During the implementation process regular meetings with client can
make it easier to deliver desired outcome.
4. By delivering the final product on time.
5. Feedback by client on each delivered module.
10. Tips from Mr. Vikas to management graduate
for getting ready for corporate life in terms of
intra and interpersonal skills.
Answer- Very well replied by Vikas- Till now you were in a pond where you
were dealing with frogs, now you are moving into an ocean where sharks
with their mouth opened are waiting for you. So are you geared for that?
This point clearly makes the sense, Ahead of management studies we
have a lot to strive for.
11. How is leadership value and vision
communicated to all in the team?
Answer-Within an organization communicating leadership value and vision
makes other comfortable. Based on the situations there can be different
ways to spread this. Industry type also matters in this case. Getting things
done from your team with a harmony and motivation creates the value.
Apart from that specific to IT Industry some traditional methods are given
below
By Mail Chains
One on one Discussion
Town Hall Meetings
Depending upon the Marketing Strategy
12. How is role modelling of leadership behaviour
institutionalised in the organization?
Answer-Reward is the best way to role model the leadership behaviour,
rewarding a leader can beget the self-induction towards leadership in the nature
of employees. Some attribute of leadership cannot be learnt whereas some can
be learnt. There is a leader in everyone we just need to awake it and polish it
accordingly. Following a role model in leadership is good but a leader inside you
should be in same page with your role model.
13. How does Mr. Vikas support people to achieve
their plans, objectives and target?
Answer-It depends on person and on situation as well. Sometimes being
firm to people can work but in some cases you need to be little bit bitter
towards the people. They should be motivated continually for their
contribution. I also believe in sensible day dreaming which allows you live
your dream.
14. How does Mr. Vikas develop and motivate
people for the next role and leadership?
Answer-As Reported by Vikas he motivates each team member to earn it.
He facilitates each team member to earn the progress reward.
15. Can you cite two-three games or situations
that you may have
faced in recent past and how did you deal with
them.
Answer- 1. Being a test manager, development manager would want a
control over you, however you should stand out so as you can do a neutral
quality assurance, so if development manager and test manager are from
same team, sometime this becomes a challenge and everything revolves
around this.
2. Your subordinates or colleagues if not able to cope up with your work
might go and escalate to higher management and all they can complain
about your attitude.
