Q2) what are the critical success factors of Zipcar?

Ans.
Critical success factors for zipcar as follows:
Flexible price structure
Easy to access cars by putting zipcard in front of windshield and key inside
the car
Convenient to select any car based on requirement
Cost reduction for travelling - reducing driving & fuel consumption hence
saving cost
Environmentally friendly as 1 car can be shared among many users and can
help to avoid traffics
Efficient utilization of resources
Variety of car available depends on occasion, work and budget
Good relationships with insurance, car manufacturers, parking authorities