The Future of Singapores

Post Offices
28 Nov 2014

SingPost at a Glance

>150 years

$4.1B

serving Singapore

market capitalisation

2003

15 countries

IPO

footprint

2007

30%

postal liberalisation

regional revenue

>3 million

5,000

mail items delivered

each business day

size of workforce

2
2

A Very Challenging Postal Environment Globally

Mitigating measures taken in 2014
USPS
- increased postage rate by 6% in Jan
- Cut hours at 4,000 post offices
- Closed 223 mail processing facilities

Mail Volume 2011 - 2013

Japan
Post

SingPost

USPS

Canada
Post

Korea
Post

NZ
Post

0.00%

Australia
Post

Japan Post
- Increased postage rate by 2.5% in Apr

-1.00%

Canada Post
- increased postage rate by 35% in Mar
- Cut approximate 8,000 jobs
- Scrap home deliveries

-2.00%
-3.00%
-4.00%

-2.19%
-3.16%

Australia Post
- Cut headcount by 900

-5.00%
-6.00%
-7.00%

-5.88%

SingPost
- Invested S$100m into service
- Introduced Saturday deliveries

-6.44%

-8.00%
-9.00%

-8.09%

-8.43%

-10.00%

Notes: USPS financial year ends on 30 Sep, SingPost/Japan Post, 31 Mar

Source: Postal organisations websites/annual reports

-8.95%

New Zealand Post

- Increased postage by 12.5% in Jul
- Cut up to 2,000 jobs (18% of workforce)
- Cut to 3-day mail delivery from mid 2015
- Downsize network to 3 sorting centres
from 6
3

Singapore Cannot Avoid the Global Trend

First-ever
domestic
mail volume
decline

Rising
costs

Need to act & invest

now to avoid
downward spiral as
tipping point
approaches
Profits decline
Lifestyle
changes

High service
expectations

Productivity is Key to Transformation for A New Era

Productivity via technology, infrastructure upgrading & process improvements

Staff Productivity

Customer Productivity

The New Post Office

POPStation allows customers to pick up and post their

parcels 24/7, at their convenience
What is POPStation (Pick/Post-Own Parcel Station)?
It is a secure locker station that allows customers to pick up and post their
parcels 24/7, at their convenience

Accessible 24/7
Easy to use

Discreet

Secure

SAM facilitates self-service

24/7 Post Office

services
via a kiosk

Post Office
is now Online

Your Mobile Post Office,

Access it on the Move
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The Future?

Achieving High

Ranked No 1
postal agency in the world

Global Service Provider

of the Year award

World Mail Award 2014

(eCommerce)

Only company to win an

EMS Cooperative award
every year since 2001

Thank You
10