Hng dn s dng

Th Thanh ton ton cu

VIB Debit MasterCard

Cm n Bn la chn th Thanh ton ton cu VIB

Debit MasterCard.
Ti liu ny nhm cung cp n ch th VIB Debit MasterCard nhng thng tin khi qut nht v th v hng dn
s dng th. Qua , Bn s d dng v nhanh chng tn
hng cc dch v tiu chun quc t t th VIB Debit
MasterCard vi mng li ton cu ca MasterCard v ti
khon thanh ton hng u ca VIB.

S th:
S dng trong giao dch
thanh ton th v mua sm
trc tuyn.

Thi hn hiu lc:

Th ca Bn c thi hn
hiu lc 5 nm k t ngy
pht hnh.

Phm vi s dng:
Th ca Bn c chp nhn
ti hn 1,9 triu ATM v 33
triu im chp nhn th
(VCNT) c logo MasterCard
trn ton th gii.

Lin h:
Bn c th lin h 24/7 vi s in thoi ca
Trung tm DVKH c h tr trc tip 24/7.
M s bo mt CVC (Card Verification Code):
dng trong giao dch mua sm trc tuyn.

Hng dn sau khi nhn th

Cc tin ch ca th VIB Debit MasterCard

rt/ ng tin mt

Kch hot th VIB Debit MasterCard

Bn c th rt tin min ph ti hn 14.000 ATM

ca VIB v tt c cc ngn hng ni a trn ton
quc (iu kin chi tit xem ti www.vib.com.vn
hoc lin h Trung tm DVKH (+84 4) 62 58 58 58.

bt u s dng th VIB Debit MasterCard,

Bn cn yu cu kch hot th ti chi nhnh
VIB gn nht hoc qua Trung tm DVKH 24/7
(+84 4) 62 58 58 58.

S dng th ti my ATM

i PIN ngay sau khi nhn th

Bc 1:
Bc 2:
Bc 3:

Cho th vo my, mt c bng t hng

xung pha di.
Chn ngn ng hin th (bng ting Vit hoc
ting Anh).
Nhp s PIN (do Ngn hng cp) t bn phm,
sau bm ENTER.

Bc 4:

Chn 04 k t s lm m s dng th (s PIN

mi ca Bn).

Bc 5:

Nhp s PIN mi va chn vo my, bm

ENTER.

Bc 6:

Nhp li s PIN mi chn xc nhn, bm

ENTER.

Bc 7:

Trn mn hnh hin ln dng ch: Bn i

PIN thnh cng.
Nhn li th t my, yu cu Bn nhn dt
khot, trnh n th vo trong, th s b nut.

Bn c th rt tin ti hn 1,9 triu ATM c logo

MasterCard trn khp th gii.
S dng th ti cc im c php ng tin mt

Lu :

Bc 1:

- an ton cho vic s dng th, vic i PIN ln u l

bt buc i vi mi ch th.

Cho th vo my, mt c bng t hng

xung pha di.

Xut trnh th v CMND/H chiu cho nhn vin giao

dch ti quy thc hin giao dch.

Bc 2:

Chn ngn ng hin th (bng ting Vit hoc

ting Anh).

Bc 3:

Nhp m s c nhn (PIN).

Thng bo s tin cn rt nhn vin giao dch lp

ho n ng tin mt.

Bc 4:

La chn loi giao dch cn thc hin (Rt tin,

xem s d, chuyn khon, sao k ti khon).
Bn c th thc hin chuyn khon ti cy ATM
ca VIB, xem s d v in sao k ti tt c cc cy
ATM ni a vi th VIB Debit MasterCard.

Bc 5:

Thc hin theo cc hng dn tip theo trn

mn hnh ATM ty thuc vo loi giao dch.

- Cch c s PIN do VIB cp: X theo ng k trn t

Thng bo m s c nhn. Gia 02 lp giy, sau mt en
l 04 s PIN do VIB cp.
- Nu i m PIN khng thnh cng v khng dng li c
m PIN c; hoc nhp sai s PIN 03 ln dn n th b kha
v/ hoc cy ATM nut th vo trong, Bn vui lng lin h
Trung tm DVKH 24/7: (+84 4) 62 58 58 58 hoc n chi
nhnh VIB gn nht c h tr.

Kim tra cc thng tin trn ho n giao dch nh: tn

VCNT, loi ho n mua hng (Sale) hoc loi ha
n rt tin mt (Cash Advance), s th, tn ch th,
thi hn hiu lc, ngy giao dch, s tin giao dch,
ng tin thanh ton (VN hay ngoi t).
Nu cc thng tin trn ho n giao dch chnh xc, k
xc nhn vo cc lin ho n, gi li 1 lin ho n
giao dch i chiu khi cn thit.
Nu cc thng tin trn ho n giao dch khng chnh
xc, yu cu nhn vin hu giao dch v cc lin ho
n in ra.
Nhn li th ngay khi hon tt giao dch. Kim tra s
tin rt trc khi ri quy giao dch.

Cc tin ch ca th VIB Debit MasterCard

Lu :

mua sm hng ha, dch v

Bn c th thanh ton ton cu bng th VIB Debit
MasterCard ti hn 33 triu im chp nhn thanh
ton th c trng by logo MasterCard khp Vit
Nam v trn ton th gii.

S dng th thanh ton hng ha, dch v ti

VCNT
Xut trnh th cho nhn vin ca VCNT thc hin
giao dch.
Kim tra cc thng tin trn ho n giao dch.
Nu cc thng tin trn ho n giao dch chnh xc,
k xc nhn vo cc lin ho n, gi li 1 lin ho
n v cc chng t lin quan n giao dch i
chiu khi cn thit.
Nu cc thng tin trn ho n giao dch khng
chnh xc, yu cu VCNT hu giao dch v cc lin
ho n giao dch in ra.
Nhn li th ngay khi hon tt giao dch. Kim tra
hng ho v ho n trc khi ri VCNT.

S dng th thanh ton hng ho, dch v trc

tuyn
Bn c th s dng th VIB Debit MasterCard
thanh ton trn cc website trc tuyn c phng
thc thanh ton bng th MasterCard.
Vi mi website s c hng dn thanh ton ring.
thc hin thanh ton, Bn thc hin tng bc
theo hng dn c th ca website: in mt s
thng tin lin quan n th v ch th, m s bo
mt CVC...

- Trong nhiu trng hp, Bn s phi xc nh loi ti

khon giao dch khi thc hin giao dch ti ATM/
VCNT/im c php ng tin mt. Bn cn chn Ti
khon Mc nh (Default) hoc Ti khon Checking
giao dch vi th VIB Debit MasterCard.
- Hy k tn ca Bn vo mt sau ca th m bo an
ton trong cc giao dch. Nu khng, th c th s khng
c chp nhn thanh ton.
- Mi giao dch vi th VIB Debit MasterCard c kt ni
trc tip vo ti khon thanh ton c nhn ca Bn ti VIB.
Trng hp chi tiu vt qu s d kh dng (*) ca ti
khon, giao dch s khng thc hin c. Bn c th d
dng kim tra s d ti khon thng qua dch v Internet
Banking hoc Mobile Banking ca VIB.
(*): Bao gm s d trong ti khon v hn mc thu chi
(nu c).

- Hn mc rt/ng tin mt trong ngy vi th VIB Debit

MasterCard l 50 triu ng/ngy. Trng hp rt/ng
tin mt qu hn mc cn li trong ngy, giao dch s
khng thc hin c.
- Tng s ln giao dch ti a trong 1 ngy vi th VIB Debit
MasterCard l 40 ln. T ln giao dch th 41, cc giao dch
trong ngy s khng thc hin c.
- Bn vui lng gi Trung tm DVKH 24/7: (+84 4) 62 58 58 58
bit hn mc v s ln giao dch cn li trong ngy ca
th VIB Debit MasterCard.
- thay i hn mc rt/ng tin mt hoc s ln giao
dch ti a trong ngy ca th VIB Debit MasterCard, Bn vui
lng n chi nhnh VIB gn nht c phc v.

Qun l ti khon th

Mi giao dch vi th VIB Debit MasterCard ca Bn

s c thng bo ngay lp tc qua tin nhn SMS. Bn
cnh , Bn c th qun l ti khon ca mnh 24/7
vi:
eBanking: Truy vn lch s giao dch, chuyn khon
trong v ngoi h thng, np tin, thanh ton tin
in, cc vin thng qua in thoi hoc my tnh c
kt ni Internet.
SMS Banking: Truy vn thng tin, thng bo s d
t ng.
Ti bt k ATM ni a no ti Vit Nam: Ngoi vic
rt tin mt hoc chuyn khon, Bn c th kim tra
s d trn ti khon ti ATM.

Tn hng u i

L ch th VIB Debit MasterCard, Bn s c tn

hng u i lin tc 365 ngy trong nm t nhng
chng trnh ca VIB, cc chng trnh phi hp gia
MasterCard v VIB. Hy thng xuyn truy cp
www.vib.com.vn hoc kim tra email cp nht
thng tin u i t chng ti.
nhn c y cc thng tin u i, im u i khi
s dng th VIB Debit MasterCard, hy cung cp thng tin
ca Bn v cp nht ngay khi c s thay i cho chng ti
ti a ch email: DVKH247@vib.com.vn.
Thng tin cn cung cp bao gm: H v tn; S th; a ch
email; S in thoi.

Hng dn m bo an ton giao dch

Bo v th v thng tin ch th
Hy k vo khung ch k mt sau ca th ngay khi
nhn c th.
Khng th b cong, qun gc hay th gn nhng
vt c t tnh nh in thoi di ng, nam chm...
Khng a th cho ngi khc s dng.
Khng tit l s th v s PIN cho ngi khc.
Khng chung th v s PIN cng mt ni.
Hy ghi nh s in thoi ca Trung tm DVKH 24/7
(+84 4) 62 58 58 58 lin h kp thi khi c vn cn
tr gip.
Thng bo ngay cho Ngn hng trong trng hp th
b mt cp/tht lc, l s PIN hoc c nghi ng th b
li dng kho th nhm m bo an ton cho ti
khon.

Lu khi thc hin giao dch ti my ATM

Nhn th ri nhn tin ngay khi my a ra trnh
trng hp chm tr my s nut th v thu hi
li tin.
Nhn ho n khi my in ra ngay c khi khng rt
c tin.
Nn lu gi nhng ho n giao dch c th i
chiu vi sao k hng thng.
Nhp chnh xc s PIN do Ngn hng cp. Nu nhp
sai s PIN qu 3 ln, th s b kho v my s nut th.
Lin h v xut trnh CMND/H chiu vi ngn hng
ch qun my ATM ly li th trong trng hp th
b my nut. Nu khng nhn li th t ngn hng ch
qun my ATM, Bn cn lin lc ngay vi chng ti
theo s Trung tm DVKH 24/7 (+84 4) 62 58 58 58.

Hng dn m bo
an ton giao dch
Lu khi thanh ton ti cc im chp nhn th
Khng nhn vin thu ngn cm th ca mnh i
ra khi tm mt, trnh trng hp th ca Bn b li
dng.
Kim tra ho n giao dch ti cc VCNT trc khi k.
Nn lu gi nhng ho n giao dch c th i
chiu vi sao k hng thng.
Hu giao dch va thc hin nu Bn cm thy nghi ng
v khng chc chn. Nu cn, hy gi in cho VIB theo
s Trung tm DVKH 24/7 xc nh ng l giao dch
c hu.

(+84 4) 62 58 58 58.
Lu khi thanh ton mua sm trc tuyn
Hn ch s dng my tnh cng cng, mng khng
dy cng cng thanh ton mua sm trc tuyn.
Ch thanh ton mua sm trc tuyn trn cc my tnh
c ci t phn mm r qut dit virus v c
cp nht thng xuyn.
Chc chn rng xung quanh khng c ai ang theo
di khi Bn nhp cc thng tin th.
Lun thot khi trang web sau khi hon tt thanh
ton hoc tm ri my tnh ang s dng.