Customer Feedback Analysis (petaling jaya)

Month:
JULY
No of Feedback Obtained:
22

Appointments
1. How do you usually make your physiotherapy app
Walk-in
6

Telephone Call
16

2. Would you use our online appointment system?

Yes
13

No
3

3. Would evening operating hours be convenient to y

Yes
2

No
16

Our Staf
1. How would you rate the courtesy, helpfulness and
Poor
0

Fair
2

2. How would you rate the courtesy, helpfulness, and

Poor
0

Fair
0

3. Did the physician spend an adequate amount of ti

Yes
18

No
2

4. Were you satisfied with the waiting time?

Yes
17

No
2

Our Communication
1. Phone calls answered promptly?
Yes
19

No
0

2. Explanation of your/your child's medical problem?

Poor
0

Fair
1

3. Information/Explanation about insoles prescribed?

Poor
0

Fair
2

4. Information/Explanation about exercises prescribe

Poor
0

Fair
1

Our Facility
1. Overall comfort?
Poor
1

Fair
1

2. Overall cleanliness?
Poor
0

Fair
2

3. How useful were the information and material on t

Very Useful
3

Not Useful
13

4. Overall clinic experience?

Poor
0

Fair
6

Others
1. Are you satisfied with your/your child's prescriptiv
Yes
17

No
2

2. Are you satisfied with the current review appointm

Yes
16

No
0

3. Would you recommend MyOrtho to your family an

Yes
13

No
0

4. Would you return to MyOrtho for medical care in th

Yes
19

17 FUN FEET PARENTS

5 CMI PATIENTS

No
0

e your physiotherapy appointments?

Online System
0

e appointment system?
Maybe
6

g hours be convenient to you?

Maybe
4

courtesy, helpfulness and understanding of our customer services staff?

Good
17

Excellent
3

courtesy, helpfulness, and professionalism of our physiotherapy staff?

Good
17

Excellent
3

**NOT RELEVENT

an adequate amount of time with you and answer all of your questions?
Unsure
2

he waiting time?
Maybe
3

Sometimes
1
child's medical problem?

**Two did not complete

Good
17

Excellent
4

about insoles prescribed?

Good
3

Excellent
15

**One did not complete

Good
15

Excellent
2

** FOUR DID NOT COMPLETE

Good
3

Excellent
16

**One did not complete

Good
3

Excellent
16

about exercises prescribed?

**One did not complete

rmation and material on the MyOrtho website?

Do Not Know
6

Good
10

Excellent
6

ur/your child's prescriptive insole?

Others
3

e current review appointment duration (3 months)?

**SIX did not complete

MyOrtho to your family and friends?

Maybe
6

** THREE did not complete

rtho for medical care in the future?

Maybe
2

**One did not complete