Joanna Anita Yee

1700 E. Date Street #2007

San Bernardino, CA 92404
(909) 810-0129 Cell
Joanna@VisionsMarketing.org

Objective: To secure a position with a well established organization with a stable environment
that will lead to a lasting relationship in the field of marketing and sales.

Work Experience:

03/09 -11/09: North-West College Riverside, CA

Admissions Representative
Recruit students for North-West calls programs by responding to incoming calls from inquiring
students; provide program information.
Address any issues or concerns raised by students or parents of students regarding cost, financing,
dress code, curriculum, tutoring, testing procedures or cancellation policy.
Conduct follow-up to ensure enrollment.
Effectively and accurately communicate school policies, processes, and procedures relating to the
various student support services including part-time and graduate employment, financial aid, etc.
Deliver tour of school campus.
Maintain records of calls made, calls received, and issues/concerns addressed

10/2007-12/08: American Sports University: San Bernardino, CA

Admissions Representative
Recruiting new students enrollment goals for each term
Turning individual inquiries into enrollments, and guiding enrollees up to graduation
Facilitate the student recruitment process through intensive interviewing that includes
telemarketing, personal selling, networking and generating leads through corporate and
community outreach

03/2006-10/2007: ValuFlor Inc. Atlanta, GA

Operations Assistant /Customer Service Representative
Accounting, Aged Receivables, Invoicing, and Billing
Scheduling Jobs, follow-up calls, sales calls, dispatching jobs and completing work orders
Maintain company’s website for questions, comments or concerns from customers

4/04-01/06: Pharaoh’s Lost Kingdom Theme Park: Redlands, CA

Corp. Receptionist
Answering 15-20 multi-lines, faxing and copying
Dispatching and Customer Service
Light errands and distribute/delivered corporate mail

Skills: Microsoft Office, 45 wpm, and Excellent Communication Skills

Education:
06/2006-Present: ITT Technical Institute, Bachelors of Science in Business Administration