Cu v vn ha giao tip

1) CC MU NGH NGI KHC GIP MNH:

Mu ny th hin ni dung ngi ni mun ngi khc lm vic g
. Cc dng thng gp l:
- ng t nguyn mu......
- ng t nguyn mu ...., please.
- Please + ng t nguyn mu......
- Can you + ng t nguyn mu......
- Could you + ng t nguyn mu......
- Would you please + ng t nguyn mu......
- Would / Do you mind + ng t thm Ing......
p li cc mu trn:
ng gip th ni:
- Certainly
- Of course
- Sure
- No problem
- What cac I do for you?
- How can I help you?

Khng ng gip th ni:

I'm sorry. I'm busy
Ring mu : Would / Do you mind + ng t thm Ing...... th p
li l :
- No I don't mind.
- No, of course not.
- Not at all.
- I'm sorry, I can't.
Nhiu qu phi khng cc em? vy lm sao nh cho ht? phi hc
thuc lng tng cu, tng ch chng ? nu hc thuc lng cng tt
nhng nu khng th th thy ch cc em cch nh nh sau:
Mu cu nh ngi khc lm th i tng phi l you. Tc l cc
em nhn trong cu thy ch t thc hin hnh ng lun l you
( mnh lnh th you c hiu ngm)
V d cc em thy cu: " Would you please open the door for me?"
ta thy ch t ca hnh ng open l you => nh ngi khc lm.
V cc cu tr li th cc em nhn tng qut thy l ngi hay
dng : sure, of course, .... cn khng lm c th lun : sorry
Ring mu cu - Would / Do you mind + ng t thm Ing......
mind y mang ngha "phin lng" tc l hi ngi c phin g
khng khi gip mnh. T ta suy ra cu tr li l : khng (phin )

2 ) CC MU MNH MUN GIP NGI KHC:

- Can I help you ?

- Shall I .....?
- What can I do for you ?
- May I help you ?
- Do you need any help?
- Let me help you.
p li cc mu trn:
-Yes/no. Thank you
-That's very kind of you.

3 ) CC MU XIN PHP NGI KHC:

Mu ny dng khi xin php ai lm vic g .
- May I ....?
V d:
May I go out ? xin php cho ti ra ngoi .
Cng c th dng :
- Can I .....?
V d :
Can I sit here ?
- Would you mind if I + mnh chia qu kh n.
V d :

Would you mind if I smoked ? Bn c phin g khng nu ti ht

thuc ?
- Do you mind if I + mnh chia hin ti n.
V d :
Do you mind if I smoke ? Bn c phin g khng nu ti ht thuc ?
p li cc mu trn:
- Certainly
- Of course
- Please do
- Please go ahead
Nu khng ng th c th dng:
- I'd rather you didn't
- I'd prefer You didn't

4 ) CC MU CU HI THNG DNG:
Trong phn ny i khi ngi ta cng dng cc cu hi, cho nn ti
cng ni qua phn ny cc em nm thm. Di y l cc ch
hi thng gp:
- What : g
Tr li dng: danh t ch vt

- Who : ai
Tr li dng: ngi
- What time : my gi
Tr li dng: gi
What.....for ? : lm g ?
Tr li dng: cm to inf. , in order to, so as to, so that, in oder that
- Which : no ( dng khi chn la trong tp hp bit trc)
Tr li dng: i tng cn chn
- When : khi no
Tr li dng: thi gian
- How : phng tin di chuyn
Tr li dng: phng tin
- How : th no
Tr li dng: tnh t, trng t
- How often: tn xut, bao lu 1 ln
Tr li dng: trng t nng din ( sometimes, never...), s ln
( once, twices, times..)
- How + tnh t : mang ngha hi v tnh t ( how far : bao xa,
how fast : bao nhanh, how tall : bao cao .....)
Tr li dng: theo tnh t m tr li
- How many : bao nhiu ( i vi danh t m c, s nhiu)

- How much : bao nhiu ( i vi danh t khng m c, s t), gi

tin.
Tr li dng: s lng, gi tin
- Where : u
Tr li dng: ni chn
Why : ti sao
Tr li dng: l do ( because ...)

5 ) CC MU CU"R":
Cc mu ny thng dng r ai cng lm g .
- Let's + ng t nguyn mu.
- why don't we + ng t nguyn mu ?
- Shall we + ng t nguyn mu ?
- How about + ng t thm ing ?
- What about + ng t thm ing?
Lu 4 mu sau c du chm hi cn mu u th khng, nhiu em
sai ch bi v khng ch n iu ny.
Tr li:
Yes, let's.
No, let's not.
That's good idea.

6 ) CC MU CU CM N:
- Thank you.
- Thank you very much.
- Thanks a lot.
- Thanks a lot for ....
p li:
- You're welcome.
- That's all right.
- Not at all.
- It's my pleasure
7 ) CC MU CU hi li khi nghe khng r:
- Pardon? ( ch ny thng dng cc em cn nh)
- Please say that again.
8 ) CC MU CU MI:
a) Mi n ung:
- Would you like + mn n/ung
V d:
Would you like a cup of tea? ( mi bn ung tr )
p li:

- Yes, please.
- No, thanks.
b) Mi i u:
- Would you like + to inf.
V d:
Would you like to go to the cinema with me? ( mi bn i xem phim
vi ti)
Would you like to go to the party? ( mi bn i d tic)
p li:
- Yes, I'd love to
- I'm sorry. I'm afraid I can't

Tng hp:
Chc mng:

1. Well done and congratulations to you. Thanks very much.

2. I hope youll succeed in everything. So do I.
3. I wish you success. Thank you.
4. We send you our best wishes. Thank you very much.
5. Happy new year ! Happy new year!The same to you.
6. A merry Christmas to you. Thank you.
7. I hope youll have a good time. Thank you.
8. Happy Birthday! Thank you.
Mi:

1. Would you like to come to the party? Oh yes, thank you.

2. I hope you can come to the dance next Saturday. Im sorry, but I cant.
3. Will you go dancing with us? Of course. I'll be glad to.
4. Will you come to our English Evening? Yes, thank you.
5. Would you please give us a talk on English Learning? OK. When?
6. You and your friends must come over to my house and see mooncakes.
OK. Thank you very much.
Biu l ng v khng ng :
1. I think the shop is closed at this time of day.
No, I think its open.
2. I think foreign languages are more interesting than science.
I really cant agree with you. I prefer science.
3. I think I shall read a book instead.
Good idea. Thats much better than watching a bad TV Programme.
4. I dont think that it's true. Hes always telling strange stories.
I know. But this time I cant decide if he is right or not.
5. I think Chinese is more popular than any other subject. Maybe. But I prefer art.
6. Dont think in Chinese when youre speaking English. You are quite right.
Xin li:
1. Sorry to trouble you. Thats all right.
2. Oh, I am so sorry. Thats quite all right.
3. Im sorry to give you so much trouble. No trouble at all.

4. Im sorry. I lost the key to your bike. It doesnt matter.

5. Sorry to have kept you waiting for a long time. It doesnt matter.
6. You havent paid for it yet. Oh, Im really very sorry.
Khuyn bo, ngh
1. The park isnt far from here. Shall we walk there? OK.
2. Youd better close the windows. Its cold in the room. All right.
3. If you are not better by then, Ill take you to see the doctor.
OK. Thank you very much.
4. You must look after yourself and keep healthy. Yes, I will. Thanks.
5. The museum is very far from here. Lets catch a bus, shall we?
OK. Let's catch a bus.
6. You must remember the saying: Whatever you do, do it well.
Thank you for your advice.
Gi in:
1. Hello! Hello, Bill? No, this is Sam. Hi, Sam. This is Mike. How are you?
2. Hello. Hello. May I speak to Mr. Green?
3. No. 5 Middle School. Mr. Green, please. Im sorry. Mr. Green is not in.
When will he be back? About six this afternoon. All right. I'll ring again then.
Very well.
4. Hello! Hello, Han Mei. Could I borrow your Chinese-English Dictionary please?
Sorry! Its not a very good line. Could you speak more loudly?
Could I borrow your Chinese-English dictionary?

Sure. Ill bring it to you tomorrow.

Thank you. Goodbye.
Xin php:
1. Please let me help you. No, thanks. I can carry it.
2. Can I see your licence, please? OK.
3. May I call you James? Of course, if you wish.
4. Could I borrow a pen, please? Of course. With pleasure.
5. Excuse me. May I use your dictionary? Yes, here you are.
6. May I ask you several questions? Yes, of course.
Giup ngi khc:
1. May I help you? Oh yes, thank you.
2. Let me help you with the bags. Well, I can manage all right. Thanks just the same.
3. Can we help you? I want to go to hospital. But I cant. My leg hurts.
4. Must I clean the classroom now? Oh, you neednt.
5. Would you like a cup of tea? Yes, please.
6. What can I do for you? Id like to have an English-English dictionary.
Hi ng:
1. Excuse me. Where is the washroom, please? Oh, its over there.
2. Excuse me. Can you tell me where the bookshop is?
Look! Its on the other side of the road.
3. How far is the post office, please? Only a few kilometers.
4. Will you please tell me the way to the railway station?

Go down this street. At the end of the road youll see it.
5. Excuse me. Could you tell me how I can get to the supermarket?
Go straight along this road. Then go over the bridge and turn right at the bookshop. Youll
find it.
Mua sm:
1. What can I do for you? Id like some apples.
2. Where can I buy some stationery?
Lets look at the shopping guide. Oh, its on the ground Floor.
3. Could I buy half a kilo oranges? Certainly. Here you are.
4. Will you please show me that radio? Certainly.
5. How much is the radio? Ninety yuan.
6. Good morning, sir. May I help you? Yes, Id like to buy a sweater.
Ni chuyn thi tit:
1. Its a fine day for a walk. Yes, the air is nice and clean.
2. Oh dear! Its very cold today. Yes, you need to wear warmer clothes.
3. Whats the weather like today? Its fine.
4. Whats the weather like in your country now? Its very hot.
5. Lovely weather, isnt it? Yes, isnt it?
6. I missed the weather report this morning. Did you hear it?
Yes. It said it would be partly cloudy today, with a strong wind from the northwest.
Hi ngy,gi:
1. Hi, Mary. What time is it now? Its about three.

2. What day is it today? Its Wednesday.

3. Excuse me. Could you tell me what time the plane leaves?
Certainly. It leaves at ten in the evening.
4. Whats the time? My watch has stopped. Let me see. It's five to ten.
5. Excuse me. Have you got the time? Yes, its six twenty.
6. Excuse me. Could you tell me the time? Oh sorry, I dont have my watch with me.
Cuc hn:
1. Are you free next Wednesday evening? I want to go to the cinema with you?
Yes, Id like to.
2. When shall we meet, this evening or tomorrow evening?
I dont mind. Either time is OK.
3. Are you free later today? Sorry, I'm free every day except today.
4. Are you able to come tomorrow morning? I think so.
5. Are you free this afternoon? Oh no. Will this evening be all right?
6. Im busy today. What about tomorrow afternoon?
That would be fine. Shall we make it nine o'clock?
Cm on,cnh bo:
1. Dont climb that ladder! Its broken. OK. Thank you.
2. Look out! Theres a car coming. Oh, thank you.
3. You mustnt play on the street. Its dangerous. No, we wont.
4. Dont touch the machine when it is working. No, I wont. Thank you.
5. You are not allowed to smoke here. Oh, Im sorry.

6. You cant walk your dog in the park. Oh, Im sorry. Ill never do it again.
:
i bc s
1. Im feeling tired, doctor. Have a good rest and then youll feel better.
2. How are you feeling today? Im feeling even worse.
3. Doctor, she is not feeling well. Nothing serious, I hope.
4. Doctor, do I have to take the medicine before or after meals?
Three times a day after meals.
5. Whats the matter? Ive got a headache.
6. Whats your trouble?
Ive had a pain in my stomach since morning.