Call Handlers:

==============
A call handler can answer calls, take messages, be part of an auto-attendant, pl
ay a recorded announcement, and transfer calls to users or other call handlers.
viewed by selecting Call Management > System Call Handlers
1)System Call Handlers
System call handlers provide caller direction through a customized set of config
urable
features. These features consist of greetings, caller input, transfer, and messa
ge settings.
used for greetings, somebody calls in and the caller can be offered different ac
tions by pressing a certain number for example, press zero to get the operator,
press five for tech support and so on. It can be greatly helpful if the organiza
tion hasa lot of departments and user wants to reach a particular department
Pre-configured system call handlers
i)opening greeting
ii)operator
iii)goodbye
2)directory handlers---A directory call handler is going to allow a user to sear
ch the directory, to try to locate a user within a system
3)interview handlers---An interview call handler is going to interview the calle
r, it's going to ask them questions and it can record the responses from the cal
ler and this recorded message can be sent to any voicemail user
Transfer Rule:
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1)standard----The Standard transfer rule settings are applied to all users based
on the
user template used to create the user
2)Closed ----this feature provides the user with the option to send calls direct
ly to voicemail or another extension,
such as a cell phone or directly to voicemail after the close of the business da
y.
3)Alternate
Routing Rules:
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1) Direct call routing rules
used to handle calls from users and unidentified callers that dial directly into
Cisco Unity Connection

By default direct call routing table is having two rules created:

Attempt Sign-In: Calls from users are routed to the user sign-in conversation.
Opening Greeting: Calls from unidentified callers are routed to the Opening Gree
ting.

2)Forwarded Routing Rules

Cisco Unity Connection receives a call because it was forwarded. Somebody had th
eir phone set to forward-to-voicemail for example, if they didn't answer or if t
hey were busy, that's where the forwarded rules kick in.
Attempt Forward: All calls forwarded from a user extension are routed to the use
r greeting.
Opening Greeting: Calls forwarded from an extension that is not associated with
a user account are routed to the Opening Greeting.