SERVICE MANUAL

Projection Television

32SL400U

Rev.1

For Technical Bulletins, Technical Tips, or other information regarding the

service of this model, visit the Toshiba America Consumer Products National
Service Division website at:
KWWSVXSSRUWWRVKLEDFRP

This model is classified as a green product (*1), as indicated by the underlined serial number.
This Service Manual describes replacement parts for the green product. When repairing this
green product, use the part(s) described in this manual and lead-free solder (*2).
For (*1) and (*2), refer to GREEN PRODUCT PROCUREMENT and LEAD-FREE
SOLDER.

TOSHIBA CORPORATION 2011

S.M.A.R.T.
Service Material and Reference Tips
Product: LCD
Models:

Date: 7/28/2010

26SL400U, 32SL400U

Model numbers on these products can reflect part number changes as identified by a
suffix consisting of the letter U followed by a numerical digit such as U1, U2, or U3. The
products are electrically the same. Use the complete model number to obtain parts.

Doc Ref/File: SMART2010-LCD710 Rev. 1

Purpose: The purpose of this document is to give the service provider
troubleshooting information designed to expedite the diagnosis and service
process to modular/sectional level for Toshiba products.
[The information contained within the document will evolve over time so a version number has
been indicated in the document name. The servicer should always use the latest version
available.]

Table of Contents
Section l

Section ll

Section lll

Chassis Layout and Plug location

Chassis and Plug Layout.2
Interconnect...3
Modular Troubleshooting Flowcharts ***
Dead Set....4
Video Problems ..............5
Backlight Troubleshooting...6
Audio Problems ...7
Diagnostic Aids
Firmware Updates....8
Factory Mode....9

***Always check for firmware upgrades before troubleshooting unit.

Feedback: Please provide any comments or suggestions about this document
to technical_support@tacp.com When commenting, please provide
the document and version number on all correspondence.

2010 Toshiba America Consumer Products, LLC.

SMART2010-LCD710 Rev.1 Page 1 of 9

XXSL400UChassisView

P803

P802

CN5LVDS
CN1

CN2

CN3
LEDDrive PCB

P801

MainPCB
PowerPCB

SMART2010-LCD710 Rev.1 Page 2 of 9

P803

XXSL400U

P802
Power Supply In/Out
1. Gnd.
2. Gnd.
3. 24V Aud.
4. 24V Aud.
5. Gnd.
6. Gnd.
7. Gnd.
8. 12V>
9. 12V>
10. NC
11. 5V Stby. **
12. 5V Stby. **
13. Pwr. On 3.6V
14. AC Det. .07V>
15. Dim .3 to 2.7V
16. BL LED On 5V

24V supply to DC/DC

LED Inverter
1. 24V LED>
2. 24V LED>
3. 24V LED>
4. 24V LED>
5. 24V LED>
6. Gnd.
7. Gnd.
8. Gnd.
9. Gnd.
10. Gnd.
11. NC
12. BL LED On 5V
13. Dim .3 to 2.7V
14. NC

LVDS

CN1

Pins 9, 11, 13
12V Panel Power

C
N
3

Key
Pin 1
Flow >-out <-in

CN5

CN2

Speakers

LED/IR
Manual switches
1. 5V<**
and side USB
2. IR>4.5V
3. GND
4. Logo Control 3.2V (Not Used)
5. Pwr. LED Control 3.2V<

** Indicates Standby

Power Supply
P
L

1
80

Main
N
AC In

SMART2010-LCD710 Rev.1 Page 3 of 9

DEAD SET
Dead Set
(No Sound and
No Picture or No LED)

Yes

Yes

Yes

Does
the 24
volt source appear
at pins 1 - 5 of P803
when the on/off
button is
pressed?

Does
a 3.6 volt on off
signal appear at pin
13 of P802 when the
on/off button is
pressed?

No

No

Suspect a problem with

the standby 5 volt supply
on the power supply
module.

No

Suspect a problem with

the power supply module.
Suspect a
problem with the
Main module.

Is
5 VDC present
at pins 11 and 12 of P802
on the main module when
AC is
applied?

No

Is the
Power Good
(AC Detect) level
less than .07V at pin
14 of P802
when AC is
applied?

Yes

Suspect a problem
with the SYSCON
circuit located on the
Main module.

SMART2010-LCD710 Rev.1 Page 4 of 9

NO VIDEO
Examples
No or distorted
video

Replace the LCD

display panel. ***

YES

NO

Does
the back light function
normally when the unit
is turned on?

YES

Is
the screen
discolored or does it
have streaks and dark
areas on the
screen?

NO

YES
Troubleshoot for
backlight problelms.
Replace
the Main
Module.
This signal viewed from the twisted cable pairs at the LVDS
connectors while referencing cold ground. If no Scope is available,
in some cases, a small DC voltage change can be detected using a
DVM at one side of the twisted pair while referencing cold ground. To
measure this, select an unused input of the TV. After observing the
voltage level, press the menu button. The voltage level should
increase slightly indicating probable main board operation.

*** Warranty Authorization required if display is

replaced in warranty Go to www7.toshiba.com
for instructions.

When
the input button
is pressed on the
receiver or remote, is
the on screen
display clear and
normal?

YES

NO

Using the
power distribution
diagram, are the
voltages normal at P802
of the power supply
module?

Check for LVDS activity at

CN5. If it is present suspect a
problem with the display. If it is not
present replace the main PCB.

NO

Suspect the
power supply
module.

SMART2010-LCD710 Rev.1 Page 5 of 9

Backlight
Troubleshooting

BACKLIGHT TROUBLESHOOTING

NO

YES

Remove
AC, then unplug P803.
Does 24 volts return when
AC is reapplied and the
unit is turned on?

If it is
available, try the LED
driver board. If this
does not help, replace
the LCD
display. ***

NO

Replace the
Power supply
module.

NO

Is 24
VDC present
at pins 1 through 5 of
P803 on the power PCB
shortly (.5 sec) after
the unit is turned
on?

NO

Remove
AC, then unplug the
LVDS cable(s). Does 24 volts
return when AC is reapplied
and the unit
is turned on?

Does
the back light
function and then
turn off or is there a
dark area
on the
screen?

YES

If it is
available, try the LED
driver board. If this does
not help, replace the LCD
display. ***

YES

Is 5 VDC
present at pin 12
of P803 shortly (.5 sec)
after the unit is
turned on?

YES

YES

Replace the LCD

display. ***

*** Warranty Authorization required

if display is replaced in warranty
Go to www7.toshiba.com for
instructions.

NO

Replace the
Main module.

SMART2010-LCD710 Rev.1 Page 6 of 9

NO AUDIO

No Audio

NO

NO

YES

Will firmware
upgrading restore
audio?

Is audio missing
on all sources?

NO
YES

Problem
solved.

Replace the
Main module

Using
the remote or
the manual keyboard,
access the audio menu to
assure the input selection is
a known good source.
Will this restore
audio?

YES

Problem
solved.

YES

Does the
power supply
generate the audio
supply voltage (24 VDC
at pin 4 of P802) when the
unit is turned
on?

NO

Replace the
power supply
module.

SMART2010-LCD710 Rev.1 Page 7 of 9

SOFTWARE INSTALLATION PROCEDURE

2010 Firmware Update for XXSL400U series
The installation process is simple; however, please read all of the following instructions and notices prior to installation. This software
update is intended solely for use with the TOSHIBA Models indicated above.

Notice (Read Prior to Beginning the Software Upgrade)

The following events may interrupt the upgrade process and result in an inoperative unit.
1) DO NOT unplug the Power Cord during the software update procedure.
2) Avoid loss or interruption of power during the software update procedure.
3) DO NOT Press the power button on the unit during the software update procedure.
If you are experiencing problems or have further questions:
Customers should contact Toshiba Customer Service at 800-631-3811.
Toshiba Authorized Service Providers should contact Toshiba Technical Support Group.

Use the following procedure to update the Television software version:

1) Place the TV receiver in the On position (any Channel or input is ok).
2) Insert a USB Flash Drive with firmware copied to the drive into the side port above manual controls (labeled
USB) as shown in Figure 1.
3) After a few seconds the update screen will appear as
shown in Figure 2. Use the left and right arrow buttons of the
remote to highlight the Yes selection. See Figure 2.

4) Press the Enter button to begin the firmware update. A

status screen will display as shown in Figure 3. DO NOT
POWER OFF OR PRESS ANY KEY ON THE REMOTE
CONTROL UNTIL AFTER COMPLETION OF THE
UPDATE!!! DO NOT REMOVE USB FLASH DRIVE UNTIL
INSTRUCTED IN STEP 6!!!

Figure 1

Firmware file version shown here

Figure 2

Figure 3

Figure 4

5) The firmware update is complete when the display shows Upgrading is ended screen as shown in Figure 4.
6) Remove the USB Flash Drive from the TV receiver. Momentarily remove AC power from the set by
unplugging the AC power cord. Firmware updating is complete. Plug TV back into AC power. The TV should turn
itself back on automatically.
TOSHIBA AMERICA CONSUMER PRODUCTS L.L.C.
1420-B Toshiba Dr.
Lebanon, TN 37087
www.tacp.toshiba.com
2009 Toshiba America Consumer Products, LLC.

Firmware Update 2010

SMART2010-LCD710 Rev.1 Page 8 of 9

Factory Mode
The factory mode, necessary adjustments, and update procedures shown below can be
accessed in this unit using the supplied remote control transmitter.

To enter the factory mode, you must press Left Arrow (<), then Exit, then

Enter within approximately two seconds. To end this function, press exit or simply
turn the television off.

SMART2010-LCD710 Rev.1 Page 9 of 9

TOSHIBA - QUICK FIX

REF: TSQ2010-710
7/13/2010

Model Family: 26SL400U, 32SL400U

SYMPTOM TO BOARD TRIAGE
Dead Set
1 No LED lit on Front Panel, no sound, no picture

Check AC Supply, Try Hard Reset - (1)

Power Supply (2) Main Board

No or Distorted Video
1 No Backlight
2 Backlight comes on then turns off
3 Dark Horizontal Bar Across the Screen
4

Straight Vertical Lines Top to Bottom on Screen

5 Bent (curved or spider web) Lines On Screen

6 Black Screen - Backlight OK
7 Lit but Blank Screen

(1) LED Driver PCB, (2) Power Supply, (3) LCD Panel
(1) LED Driver PCB, (2) LCD Panel
(1) LED Driver PCB, (2) LCD Panel
LCD Panel
Physically Damaged Panel (not
warranteed)
(1) Main Board (2) LCD Panel
(1) Main Board (2) LCD Panel

No or Distorted Audio
1 No Audio

Check Input menu for known good input If problem not solved: Suspect (1)
Power Supply (2) Main Board

2 Distorted Audio

(1) Power Supply (2) Main Board

TROUBLESHOOTING
Dead Set
5vDC @ pins 11 & 12 of P802 when AC is

No - Power Supply

Yes - Perform check 2

2 pressed?

No - Perform check 3

Yes - Perform check 4

3 ~0vDC @ pin 14 of P802 when AC is applied?

No - Power Supply

Yes - Main PCB

No - Power Supply

Yes - Main PCB

No - Perform check 2

Yes - Problem Solved

No - Perform check 3

Yes - Perform check 4

No - Main PCB

Yes - Problem Solved

No - Power Supply

Yes - Main PCB

No - Troubleshoot Backlight Problems

Yes - Perform check 2

2 lines, or dark areas with no signal in?

No - Perform check 3

Yes - LCD Panel

3 Press "Input". Is OSD Clear and Normal?

No - Perform check 4

Yes - Main PCB

No - Power Supply

Yes - Perform check 5

No - Main PCB

Yes - LCD Panel

1 applied?

3.6vDC @ pin 13 of P802 when power button is

24vDC @ pins 1-5 of P803 when power button is

4 pressed?

Audio Problems
Enter Menu: Make sure input selection is on a

1 known good input. Does this restore audio?

2 Is audio missing/bad on all sources?
3 Does firmware upgrade resolve the problem?
4

24vDC @ pin 4 of P802 when power button is

pressed?

Video Problems
1 Does backlight function normally?
Is the screen discolored or does it have streaks,

4
5

Are voltages normal at P802? (Use Power

Distribution Diagram in SMART Doc)
Using Scope or DVM: LVDS signals @ CN5?
(See SMART Doc for method)

2010 Toshiba America Consumer Products, LLC.

TSQ2010-710 Page 1 of 2

TROUBLESHOOTING - continued
Backlight Problems
Does the backlight function then turn off or is

1 there a dark horizontal bar on the screen?

24vDC present @ pins 1-5 of P803 when power

2 button is pressed?

5vDC present @ pin 12 of P803 when Power

3 button is pressed?

No - Perform check 2

Yes - LED Driver PCB, LCD

Panel

No - Perform check 4

Yes - Perform check 3

No - Main PCB

Yes - LED Driver PCB, LCD

Panel

Remove AC, unplug P803, restore AC, press

4 power button. Does 24vDC appear @ P803 pins No - Perform Check 5

1-5?

Remove AC, unplug LVDS cable(s), restore AC,

5 press power button. Does 24vDC appear @ P803 No - Power Supply

pins 1-5?

Yes - LED Driver PCB, LCD

Panel
Yes - LCD Panel

Entering the Service Mode

Using the Customer Remote: Press "left arrow", "exit", then "enter".

Performing a Firmware Update

If you believe a firmware update will cure your symptoms: Go to www7.toshiba.com, type in the complete
Model Number, then check "TOAST" for latest updates.

After Completion of Repair

1
2
3
4

Check all inputs (HDMI, ColorStream, AV, RF, etc).

Return any adjusted settings to customer's original settings.
Check to insure latest software has been installed. (www7.toshiba.com)
Remove any fingerprints or smudges left in the course of the repair.

For the latest Part Number information Download the Toshiba TOAST
file which includes all the SMART Guides, Technical Bulletins and Part
information on Toshiba LCD Products 2008 and later.
TOAST can be obtained from the Toshiba Service WEB Site.
Log into www7.toshiba.com and follow the begin download link for
Toshiba TOAST
Important Notices, Green Product Procurement, Lead-Free Solder and
Safety Instructions should be followed at all times while servicing Toshiba
Products. Go to the Toshiba Service WEB Site to view these important
notices and procedures regarding servicing Toshiba Products.

2010 Toshiba America Consumer Products, LLC.

TSQ2010-710 Page 2 of 2

LOCATION

PART #

E100
E110
E120
E125
E130
E140
E141
E200
E250
E270
E272
E274
E276
E310
E320
E330
E410
E420
E500
E510
E511
E512
E513
E514
OP-5
SUBD E300

75020964
75020965
75020966
75020943
75020967
75020968
75020969
75020970
75020947
75020971
75020972
75020973
75020974
75020975
75020953
75020556
75020976
75020955
75020977
75020978
75020979
75020980
75020981
75020982
75021698
75020963

DESCRIPTION
BEZEL Asy
BACK COVER ASY
STAND ASY
SCREW+2WASHER(AWL)St
KEY PLATE ASY(WXGA)
DECO LEFT
DECO RIGHT
PC BOARD MAIN
PC BOARD POWER
H-CON SET MAIN PCB->IR PCB cable
H-CON SET MAIN PCB->SPEAKER cable
H-CON SET MAIN PCB->POWER PCB cable
H-CON SET PWR PCB->INVERTER cable
H-CON SET LVDS cable
PWR CORD(S)
SPEAKER , 10W, 7.5 OHM
USERS MANUAL-SL400U
INSTRUCTION+QSG
CARTON-32SL400U
EPS FORM(TOP LIFT)
EPS FORM(TOP RIGHT)
EPS FORM(BOTTOM LIFT)
EPS FORM(BOTTOM RIGHT)
EPS FORM(TOP MIDDLE)
SPEAKER 8 OHM, 10W,
LCD PANEL, V315B5-LE