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www.FullyBookedTablet.com
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4 Complete Solution
From design to post-installation, Fully Booked will manage every need of your tablet PC system on a 24-hour
basis. All systematic and customer processes including database management, guest assistance, system
updating, user tracking, and web portal control are managed by us to eliminate any additional workload for
hotels. Fully Booked even provides additional backup units to each property to ensure that replacing a defective
Unit is as easy as handing a new tablet to your guest. Once installed you can easily and quickly make changes to
any of your content by notifying your account executive. Just as the initial installation of your system, all
post-installation management is at no cost.
& How It Works
To begin the program you simply work with our designers to create custom content, exclusive to your
properties. Fully Booked will handle the rast. We will program your tablets to meet the distinct needs of your
property, The tablet PC will become a portable one-stop-shop for the guests, as well as a window into thelr
interests and needs for the hotel
(Once your content has been created, our specialized installation team will come to your property where the new
self-contained tablet PC system will be activated with no special requirements or changes to the hotel's existing
IT infrastructure, Following installation an account executive will continue to monitor your needs and assist with
any requests,
& Customer Experience
When a customer first enters a Fully Booked tablet PC equipped guest room they will notice a sleek tablet PC
with your hotel's logo waiting for them on a cradle. After creating a user account or signing in with their existing
account your guest will have access to a user friendly and fully interactive menu. From the home screen the
customer will have several options including viewing hotel information, in-room or lobby dining menus, hotel
offers, hotel surveys, custom entertainment content, and a controlled web browser which can be used in
conjunction with the hotel Wifi portal
Many travelers cannot afford the convenience of a tablet PC, but when they
stay at your properties they can have the world at their fingertips.
Custom Hotel Content | Hotel Information | Coupon Offers
Guest Satisfaction Survey | Dining Menus
Additional Services Menus | Hotel Shop Product ListKEY BENEFITS
& Database
Never before has a hotel been able to delve into the mind of a customer like the Fully Booked tablet PC system
can. Hotel loyalty programs and guest registration provide a minimal insight into customers, but the Fully
Booked database reports an in-depth picture of each guest. Fully Booked captures valuable information in
real-time reports including travel purpose, frequency of travel, occupation, income level, and interests. Most
uniquely, Fully Booked allows you to design your own survey, allowing the company to ask its customers
questions it has not bean able to do successfully in the past. The measure of a company's success is its ability to
Understand and track its customers, The Fully Booked program drastically expands any hotel's customer
database with in-depth information not otherwise accessible, Stronger client databases to increase revenue and
brand loyalty.
Q Competitive Technology
{As technology continues to advance, a hospitality chain that does not continuously adapt and incorporate new
technology into the guest experience can quickly lose competitive advantage, Every hotelier is looking for new
opportunities to set their propertias apart, but in most cases technological retrofitting can be a costly transition,
However, Fully Booked utilizes the biggest consumer trend, tablet PCs, and provides cost free upgrades to
hotels to create unique marketing opportunities and stand out from the competition. By incorporating the Fully
Booked program your property sets itself apart from other hotels as the premier choice for travelers by
providing services which strongly resonate with their needs,
@ Marketing Opportunity
Fully Booked tablets grab and retain customer attention throughout the guest's stay. Hotel properties can take
advantage of this engaging platform to drive revenue increases from in-house services, The interactive dining
menu creates higher visibility for in-room and on-property dining with graphic menus and optional images of
menu items. Additional services such as spa treatments, dry cleaning, or guest shop items are close at hand to
encourage guest browsing.
‘Additional revenue opportunities also include interchangeable coupon options that display upon login. A simple
free appetizer offer drives increased revenue from F8B or a discount on return stays drives increased revenue
from room sales,
OB Digital Guest Services
Traditional hotel rooms provide information to guests in large unattractive folders walting to be ignored by
visitors. The Fully Booked tablet replaces this outdated and costly practice with practical technology that
guests can actually use. By digitalizing all hotel information, menus, and guest services literature hotels can
taasily go green while saving printing costs each time a menu or hotel services change is needed. Updates aro
cost free and do net require reprinting binders for each room. Any change can be reflected instantly in all
rooms without additional effort from hotel employees.