John Hughes Robert McLarty 2 Business Focus online + Www.oup.com/elt/businessfocus 9D) - for interactive resources = 5BUSINESS FOCUS ELEMENTARY STUDENT’S BOOK David Grant John Hughes Robert McLarty OXFORD “UNIVERSITY PRESSFocus on words 4 page “Focus on grammar page MEE You and your job “ountries 4 Present simple 1: be and yes / no 6 Nationalities questions Jobs ‘my, your, his, ete. Pronunciation: Word stress Pronunciation: they‘re vs their, etc. ere veil Company types 12. Present simple 2: Regular verbs 4 Sees Company activities and yes /1no questions Waeeeiry ‘Company buildings 20 Present simple 3: there is / there are 22 World regions and wh questions Pronunciation: Word stress [48 Help and advice = —Favipment 28 Imperatives: do and don’t 30 Zero conditional 32 [@}e} Decisions Paperwork 36 Past simple 1: be and regular verbs 38 Emailing an order Emailing a colleague REVIEW: Eat in or take out? “4 F [Ey secaieing BEE Pres E Past simple 2: Irregular verbs a7 ‘Workplaces 52 54 Workplaces SrA Departments Prepositions of movement 7 Responsibilities Emailing directions Describing people 1 60 Present continuous 1: Present a Describing people 2 8 Emailing before a meeting ‘Competition 68 Comparatives 70 Numbers 2 Pronunciation: Weak forms Travel 76 Past simple 3: travel stories 78 Airport Emailing after a trip Hotel 11 eee ‘Annual calendars 84 Present continuous 2: Future 87 Months and dates Emailing travel details EEE teorvork Working In teams 62 REVIEW: Present continuous 4 Present or future? ‘Comparatives and superlatives 95 Emailing ideas Information files 100 Language reference 18 Listening seript 126 Multilingual Key Words 138 Multilingual Key Expressions 144Focus on communication Focus on business issues Emailing colleagues Focus on expressions page page page ‘Saying hello 8 Getting to know you 10 Jobs and computers n 5 Spelling Filling in a form q Can 1/ Can you ... ? 16 — Ordering products 18 Telemarketing 19 Emailing requests Emailing an order Numbers 1 Meeting people 24 The conference game 26 Office location 7 Help 31 The SOS board game 34 Buying help 35 Suggestions 33 E Emailing suggestions Apologizing and promising action: Quick decisions 42 Difficult decisions 8 } 4mm somry, (N. Emailing a colleague Pronunciation: Sentence stress 40 | Making conversation 48 The café conversation game $0_The business lunch SI E ‘Showing the visitor round 55 The company visit game 58 The perfect workplace 39 § Pronunciation: linking E Voicemail 64 The voicemail game 66 A family business 7 Emailing messages Checking 6s would like / prefer 72 Making a customer's choice 74 Competitive advantage 75 J agree / disagree Time and travel information 80_The travel game 82 Business travel: likes and dislikes 83 Emailing for travel information FE Talking about free time 86 The conversation game 90 Is your job your life? 91 Invitations and arrangements 89 Emailing an invitation Opinions 96 Finding solutions 98 Working in a team or working alone? 99FOCUS ON WORDS: Countries, nationalities, jobs 1 | © Look at these people. Say where they are from, using words from the box. See the example. Pilar is from Spain, theUK Japan Germany France Spain the USA. aly Switzerland +2 | (G1) Say the nationality of the people in 1, using words from the box. Then listen and check. See the example. Pilar is Spanish British Spanish American German Swiss Italian French Japanese f* 3 | (4.2) Listen and mark the stress on these words. See the example. Japan Japanese Italy Italian ‘American Br Germany German Switzerland Spanishwe 4 2 Say the nationality of these companies, See the example. Michelin is a French company. Nestlé 5 | (1.39) Look at the people in 1 again. Write the jobs from the box in the table Th below. Then listen and check. See the example. sales rep financial director personel assistant technician _pemsennchmanager receptionist | | NAME JoB TITLE —— comMPANY as OT ie ge [ Pilar Ichiro Peter | Randy | Tiziana x AW" * 6 | (1.3) The people in 1 work for the companies in 4. Listen again and write their companies in the table. 2 Which jobs in 5 are in your company? 8 | What other directors, assistants, and managers are in companies? See the examples. marketing. director sales...... assistant — ..£¢¢/inical. manager 3 Complete this information about yourself, or use the role cards in File 13 on page 103, ‘My nationality: . ‘ Nationality of my company: 10 <2 Work with a partner. Tell him / her about the information in 9. Tm from... Tim... — Pm afan... My company is... 11 | <2 Now tell the class about your partner. 45 / She's fiom. He's / She's Smile Hes (She's from e's see CD-ROM, Key Words He's /She'sa/an ... His / Her company is .. snd ieo anguage ‘ipsam I ‘The eters BP an the Hels logo are reed tradematsof BP pe. and ate wed wt Kind pemison ‘KEY WORDS Countries France Germany Italy fapan Spain Switzerland the UK the USA Netonaities American British French German ttaian Japanese Spanish Swiss Jobs: assistant director manager receptionist sales rep technician ‘Unto! Yourseu cr ee @rormorepacice see CD-ROM Video Tapa Cie 4 5 FOCUS ON GRAMMAR: Present simple, my, your, his, et. 2 Look at these pictures. Do you have office parties in your company? When? Where? 1.4))) Listen to this conversation. What picture do they describe, a, b, or ¢? 1.4))) Listen again and complete the questions and answers. See the examples. 1 Who..’s the man? His... name's Bruno, 2 What his job? He's Export Manager. 3 he English? No, He’ French 4 's the woman with him? name's Mercedes. S__ What nationality she? She from Spain KEY GRAMMAR My Vm (1m not Amt Your You're / You aren't. ‘Are you His He's / He isn’t Ishe Her name’. She's/Sheisn’t... English. ts she Spanish? Its. Ws/teisn't sit. Our. Were / We aren't sre we Their. They're / They arent Are they Her name's Pilot She isn’ English Is she Spanish? I Fo ree on, ee Lage efron, poge 122 Forint my yrs, me poge 120 Work with a partner, Student A, turn to File 1 on page 100. Student B, turn to File 31 on page 110. Read the interview at the top of page 7. Complete it with words from the box below. See the example. my your our are its we're they're isn’t aren't their3... 2... 1... Party! Rosa Gonzalez is the CEO of 3 ... 2... |... Party! Her company organizes office parties and other company events. Rosa ? customers th = .- in many different cities in New England. Who are ¢. colleagues? ROSA Well,”.. a family business. © sovenvweeee husband, Ben, is the Financial Director. And °.... ‘two sisters are sales reps — i jobs are quite difficult. And my little brother, Jake — he . an employee of the company, but he helps when you often at work at weekends? No. Office parties are on weekdays. TK.6 6 (1.5) Listen and check your answers to 5. 7 | QQ Work with a partner. Ask and answer questions about Rosa Gonzalez and 3 ss. 2s 1 a. Party! See the example, Is Rosa the CEO? / the Financial Director? Yes, that’s right. / No, she's the CEO. Rosa only in Boston? her company an employee of the company? | ts her brother | the CEO? Are Ben in New England? hissiters | at work at weekends? | their customers sales reps? | they | the Financial Director? T+ 7 8B | 1.6») These words are similar in pronun missing words. Then listen again and repeat. thelr/ they're your / you're he's /his 1 name's Bruno. 4 company is in New York. 2 som at the hotel now, s assistant is on the phone. 3 In the Green Room today. 6 the CEO of the company. 9 | Make sentences about you. Use the verb be. See the example. y P T'm (not) Spanish. v Spanish. My company American, ‘Our customers oes in Europe. English important in my company, English important in my present job Unt /YoverdyuriseFOCUS ON EXPRESSIONS: Saying hello, speling ook at these pictures. One person knows you well. Which one? Who says these sentences, a, b, or ¢? 1 Hello. My name's Bianca Carlo, Nice to meet you. 2. Hello. I'm Jeff Dawson, Sales Director. How do you do. 3 Hi, Pat. It’s good to see you again (1,79) Listen and check, (1.8))) Match responses a-c to 1-3 in 2. Then listen and check, a Pleased to meet you. I'm Jenny Jiang, Purchasing Manager. b And you. How are you, Paul? ¢ Nice to meet you, too. (1.9))) Listen and complete this visitor board with names from the box. Maria Eva Carla_—Gorski_—=Elzbieta FRIDAY 12" SEPTEMBER Welcome today to: MrAlexsi Ms?as @ormorepocie, se On Ney pressions anit) kl 8 KEY EXPRESS! Introducing yourself Ineroducing another person: ‘Saying hello to someone you know: Speling: (1.9) Listen again and complete these extracts from the conversation. ‘Alexsi_... We have an appointment with Mrs Da Rocha. Eva Oh hello, Nice to ! you, Mr Gorski, I'm Eva, Maria Da Rocha’s assistant. Nice to meet YOU 2. my assistant, Elzbieta Wozniak. How «.. you § Alexsi Eva. 9. Eva Alexsi. You're here. ° And you, Maria. How are you? ine - And ®. Not so bad. Maria, do ®, new assistant, No. Nice to meet you. Maria you again, Alexsi Maria Alexsi Elzbieta? She's my Maria ‘2 Work in groups of three, A, B, and C. Have a conversation like the one in 6. Then change roles and have the conversation again. You have a meeting with B. You know B, but not C. You have a meeting with A. Say hello and introduce C. You work with 8. You don’t know A, (1.10) Look at the letters of the alphabet. Listen and repeat. Why are the letters in these groups? 1AHJK 2 BCDEGPTV@ 3 FLMNSX@ 41y (1.119) How do you spell Gorski? Listen and check. ‘ Work with a partner, Student A, turn to File 2 on page 100, Student B, tur to File 30 on page 110. Hello. 'm / My name's... How do you do. Nice to meet you. Do you know... ? This is. Hello / Hi... How are you? I'm fine / very well { not so bad. And you? How do you spell that? That's... Une Yeuandyeurco 9Pome Getting to know you OF-UNIT QU | | t= FOCUS ON COMMUNICATION (1.12) Two businessmen meet at a hotel breakfast. Listen to their conversation, What things are the same and what things are different? Complete this table with ticks (7). See the examples. SAME DIFFERENT FIRST NAME v LAST NAME v NATIONALITY COMPANY COUNTRY 108 NIGHTS AT THE HOTEL (1.129) Put these words in the right order. Then listen again and check. 1 you / how / that / do / spell ? nnblQl. 0. yo, spell that.2, 2. from / you / where / are ? 3 company / with / you / are / what ? 4 5 office /’s / your / where ? here / long / are / for / you ? Work in small groups. Student A, turn to File 7 on page 102. Student B, turn to File 36 on page 111. Student C, turn to File 14 on page 103. Student D, turn to File 29 on page 109. Complete the hotel registration form below. Travellite > | i tion fe | Registration form ee Nationality: PERSONAL DETAILS COMPANY DETAILS Title: Mr MreO Ms Dro Name: ., (Peas tick bos) City za Last name: Country * First name(s) se Number of nights in hotel: zs | | ‘Job title / Position in company: Work with somebody in your group. You meet for the first time at a hotel breakfast. Have a conversation, like the one in 1. What's the same and what's different? Use the questions in 2 to help you. See the example. A. Hello, my name's... B_ Nice to meet you. I'm ... ‘ Change partners and have the conversation again.Eien cerecn sy ee een) END-OF-UNIT QUIZ FOCUS ON BUSINESS ISSUES: Jobs and computers Match these jobs to the computer screens. Are the jobs interesting or boring? accountant design engineer computer programmer ar Eg o (41.13) Listen to Paul (P), Karin (K), and Surinder (S). Who works with: 1 computer languages 2 ideas for new products 3 numbers, money ... What are their jobs? Choose from the jobs in 7 1 Paul 2. Karin . 3 Surinder ... (1.139) Listen again. How many hours do they spend on the computer? What do they think of their jobs? 1 Paul 2. Karin 3 Surinder Underline the words in italics that are true for you. Then complete the last sentence. ~ Twork with numbers / money / ideas / products / people. - I'mon my computet for 1-3 / 4-6 / 7-9 hours per day = Tse Word / Excel / Access / other programs. ~ [like / don’t like working on my computer. = My job is interesting / boring because .. END-OF-UNIT QUIZ 1 What nationality are people from these cities? 4° Choose the correct word. Madrid London Milan Tokyo New York his / Her name is Maria Find the names of the countries. b Are they / their from Spain? © He’ / His a photographer. anti They aren’t/ are'nt here at the moment. 5 Respond to these sentences. Match words in A and B to find the names of three jobs. a_ How do you do. A. personal sales computer B programmer assistant rep b How are you? © Doyou know my colleague, Samira? d_ Nice to see you again. UiOtNouedari® 11Products and services FOCUS ON WORDS: Company types, company activities Work with a partner. Answer these questions, then turn to File 3 on page 100 and check your answers. Ta Rou Sco eg ed Which company in 1 isn’t an electronics company? These companies produce the same thing. What is it? ee ce ec inane ecu Sed Re ree Re ue ee ee CT ea ae aca Pee ers Poe ee ae ca ae eT (2.1) Three people are at a job fair. Listen and tick (7) the words you hear. electronics pharmaceutical software automobile recruitment insurance personnel financial services (2.1) Listen again and complete these sentences 1. Natasha works for a ‘company. It provides to companies. 2. Miska works for a company which produces for the ee industry. 3. William works in He wants a job in the industry. A company produces products and it provides services. Look at the table below. 1 Write product or service next to the words in C. See the example 2 Make sentences for the companies. See the example. Sony produces electronic equipment. A B c — — [ayer provides electronic equipment !... Pees | Micros produces | | insurance # | sony || software 3 | Manpower ears Toyota personnel § Uoyds pharmaceuticals ®Verbs: Services: 5 (2.2), Listen to these sentences from a presentation about Toyacar. Number the pictures in the order you hear them, (2.2) Listen again. Match the words in the box below to the pictures in 5. produce develop export buy sell deliver 7 | Prepare a presentation about your company. Use some of the sentences below. ae Ee, 2 3 4 s 6 7 = Tipes of company: automobile electronics I work for We produce / provide We develop... We export to We sell our products to We BUY essssenssneenen ffm Companies in We deliver our products by 2 Now give your presentation to your class financial services pharmaceutical recruitment software ‘buy deliver develop export produce provide sell Insurance personnel UniGe/Poaxtscdsenine | 13I FOCUS ON GRAMMAR: Present simple EG) eee Cont! yes. CJ is a Korean company with different business areas. Match these pictures to the business areas in the box below. tooo Bio Pharma Home Shopping and Logistics Food and Food Service Entertainment and Media 2 | Now match the business areas in 1 to a-d below BUSINESS AREA PRODUCTS AND SERVICES [a we! sugar and cooking oi The company... restaurants, cals, and food shops. 8 meals for restaurants, schools, and hospitals. >’ We ¢ medicines to countries around the world, We S new biotechnological products. c The company °. sw» €ight cable TV channels and a chain of cinemas. a films for the Korean market and abroad We* films from foreign production companies. We ® 2 home shopping service. The logistics centres an transport and delivery services.Diermorepacie, see AOL ideo Language cips.unit2 (2.4), Listen to these sentences from 3 again. Underline the correct word in italics. 1 The company operate / operates... 4 We export / exports 2 It provide / provides 5S We develop / develops 3 We produce / produces 6 They provide / provides .. ‘Work with a partner. 1 Name a company from a business area in 1 2. Use the words from 4 to talk about the company. See the example. Canal Plus is a media company. It produces films for the European market. (25) Listen to these sentences from 3 again. Complete the questions and answers. 1 Q And export these products? A Yes, we 2a) the .. produce films too? A Yes, BAG: customers on the Internet? A Yes, they KEY GRAMMAR 1/ You / We / They produce. He/ She /it produces. 1/You/We /They don’t produce. ‘He/She /It doesn't produce. Do | /you/we/ they produce? Does he/she / it produce? Yes, I/you/we/ they do, Yes, he /she / it does. No, 1/youswe/ they don’t. No, he /she /it doesn't, For more on the present simple, see Language reference, pages 122 and 124. Look at this factfile for Kikkoman, Work with a partner. Ask and answer questions about the company. See the examples. Is it an American company? No, its a Japanese company. Does it produce clothing? No, it doesn't. Ev COMPANY: Kikkoman COUNTRY: Japan MAIN INDUSTRY: Food PRODUCTS: Sauces, spirits, wines, juices OTHER ACTIVITIES: Manages restaurants, develops pharmaceuticals, imports wine <2 Work with a partner. Think of a company you know well, but don’t tell your partner, Ask and answer yes /1o questions to find your partner's company. See the examples. Does it export? Yes, it does. Does it produce food? No, it doesn't Ue Protut an eras 15Boson ea Ste (ere COMMUNICATION =TK,\ 3 fiw 4 Dearne mace, ey Expressions unt? 5 Hello Beatriz, 4 of your new catalogue? Thanks in advance, Tom Peyton Dear Tom, Pau Stes SOO, FOCUS ON EXPRESSIONS: Can | / Can you... ? Do you order things by telephone? What? 2.6))) A customer phones a restaurant. Who asks for 1-8? Is it the customer (©) or the restaurant manager (R)? See the example. 1 a private room .¢. 5 the booking in writing 2 your name .... 3 the prices of the set meals ... 4 a special price .. your email address... afax your fax number (2.7) Listen to these questions. How do the speakers ask for the things in 2? Use words from the box with Can I/you ... ? See the example. tellme have beak sendus check confirm gveme have Gan. 3.bo0k.a private, room ? 1 2 3 ? 4 ((2.8)) Listen to the conversation again. Complete these responses to the questions in 3. 1 Yes, 2 Yes, a. rae Complete these emails and their replies. Use the language in 3 and 4 to help you. See the example. Hi Ornella, have another copy .. . se I'm not free for the presentation this afternoon. oe vo» do it without me? Sorry about that. Dieter but. zi _-~ (But next time, ‘we're out of stock at the moment. Is next week OK? tell me a day or Regards, Beatriz 16 two before?) OmeliaHere is a phone conversation. Work with a partner. Change the sentences to make them more polite. See the example. A. Hello, Betterline Communications. B Hello. Can I order some mobile phones, please? I want to order some mobile phones. B DFK 1678. Reno 5 ea e ee (= CE oes Bg see gees & ea: p What's your fax number again? 217 8556? Send them as soon as possible. ‘Now practise the conversation. (29) Say these sentences. Then listen and check. My phone number's 0172 584963. The price is €70 before tax. It’s $800, and another $90 for the delivery. So that’s $890. ‘The product code is YHE 8892. nk 02 Prot nd caveWORDS /erPnessions Erling rea Numbers 1 Emailing an order BUSINESS ISSUES Telemertting END-OF-UNIT UZ MK. 1) z V3 4 FOCUS ON COMMUNICATION You want to order some T-shirts from Logo-T. Look at these notes. 1 What questions do you ask? Can we ...? Do you have ...? Do you sell Do you do Are... ? Is ...? \xgo-7 GERI Questions International deliveries? Delivery free? _ Very large sizes? Website? Prices on the website ? Special prices for large orders? OK to pay in euros? — —_ 2 (((2.10»)) Listen and compare your questions. 2 Work with a partner. Student A, turn to File 4 on page 101. Student B, phone Logo-T and ask your questions. Write the answers in the note in (2.11) A customer phones another company, Tee-Time. Listen and write their answers in the note in 1. How is Tee-Time different from Logo-T? Student A, turn to File 5 on page 101. Student B, turn to File 34 on page 111. Complete this email with the information from 4. “sis — order reference Dear Sir / Madam, This is to confirm my order for the followin, Please find attached a jpeg of .. the total is in the post. Best regards, iFOCUS ON BUSINESS ISSUES: Telemarketing Do you receive many calls from telemarketers? Do you listen to them, or do ret you finish the conversation very quickly? Sey Star (2,12))) Listen to a phone conversation with a telemarketer. Underline the correct answer in italics. The telemarketer’s name is Judy / Victoria. She wants to speak to Mr Havelda for one or two / five minutes. Mr Havelda is in his office / at home. He asks for her work / home phone number. He asks her fo call / not to call him again at home. She asks for his work / home phone number, avauwna 3 (2.12))) Listen again. Is Mr Havelda polite with Judy or not? 4 | Do you support Judy or Mr Havelda? Why? a How does your company sell your products or services? telemarketing internet TV advertising brochures sales reps }-OF-UNIT QUIZ 1 Complete the words. 3. Correct the words in italics. a Microsoft is a soft... company. A ‘Are you work in Italy? b Toyota company. B No. 1 works in Germany, but my colleague Jana Novartis is a pharmo, ._ company. 3come from Italy. Samsung is an €leC.oas company. ‘A. 4s she work in the Milan office? 2 Match 1-5 to a-e to make five sentences. B No, she “don’t. She Shave a small office in Rome. 1 Wesellto... a inour factory. 4 Find five questions that a customer asks. 2 We buy b from other countries. help me? 3 We produce... ¢ our customers. have a price list? 4 Wedeliver... d_ from our suppliers. Can! _pay by cheque? 5 Weimport... ein three days. Can you deliver this week? send your new catalogue? Unt 02 Prose ond sowoneLocation rey Pee) FOCUS ON WORDS: Company buildings, world regions Wine ad 1 | Match these company workplaces to the pictures below. sales office head office factory distribution centre technical centre 1 3 em 5 2 4 3. | Do you work in one of these places? Where do you work? What do you do? 4 | Read this text on Spectrum Brands. Spectrum BRANDS Spectrum Brands is a global consumer products company. It supplies batteries, garden, pet, and grooming products. It has a number of world-class brands, including Rayovac, Varta, and Remington. Spectrum Brands operates on six continents, it has about 10,000 employees, and it sels its products in 120 countries, 1 What continents can you name? 2. How many countries can you name in two minutes? Write a list, then compare a partner.7 8 4 9 @rormore pace, 10 Can you think of two.countries in each of these world regions? the Middle East Central America Western Europe Southern Africa Central / Eastern Europe Asia-Pacific ((3.2»)) Listen to this manager talking about Spectrum Brands. Tick (/) the continents and regions you hear, Latin America Europe Central America the Far East ... the Asia.Pe North America .. ABtica idle East an. (3.2) Listen again and complete this table. WHERE Atlanta, USA, Madison, Wisconsin Factories more than twenty i 9s four in * (Guatemala, Brazil, snus (France, Germany, UK) Sales offices in North America in Latin America in Asia-Pacific : sonen if Europe Office in Dubai Sells 10M ann som and Africa 7 usnmnnnne aA packaging thirty-seven worldwide centres Work with a partner. Ask and answer these questions. 1 Where is your company based? 2. Where are the different parts of the company? 3. Where do you sell your products and / or services? (3.3) Listen to these words. Count the syllables. Mark the stress on the words. See the example. factory ..2.. technical ..... distribution... America... Pacific... (33>) Listen again and repeat. be based distribution centre factory head office _sales office technical centre ‘and regions: Central / Latin / North America Central / Western / Eastern Europe the Middle / Far East ‘Ut 03 /Lecaton 21FOCUS ON GRAMMAR: Present simple Complete the directions on the compass below, —2 Look at this map of Switzerland. Germany is to the north of Switzerland and Zirich is in the north of Switzerland. 1 Where are these towns and countries: Italy, Geneva, Basel, France, Bern, Austria? See the example. Italy is to the south of Switzerland. 2 Where in your country is your company? See the example. It is in the south-east of Australia. Itis to the east of Canberra. (3.4) An American manager phones a Swiss colleague to plan a visit. Listen and look at the map. Where in Switzerland is their meeting? (3.4) Listen again. Complete these questions and answers. A Monday the 13" of June is OK for the meeting, then? B Yes, no problem. ' ss _. AN airport near you? Aces eos , but 3 flights from America. + Geneva and Ziirich. boda many international flights to B And what about hotels? 90... cumemmee any good hotels near the company? A No, ©.. - But’. a nice one near the train station.KEY GRAMMAR There's a car park, Js there a car park? There isn’t « car park. No, there isn’t. | There are some restaurants. Are there any restaurants? ‘There aren't any restaurants. | No, there aren't. | [For more on there is / there are, Language reference, pages 122 and 124. 5 | Work with a partner. Look at this table. Ask and answer questions about your | place of work. See the example. A. Is there a car park for staff? B No, there isn’t. / Yes, there is. There’s one for 300 cars. IN THE COMPANY — NEAR THE COMPANY ‘car park for staff bus stop or metro / underground station cafeteria good restaurants drinks machines shops special rooms for smokers banks showers gym | “tk 2). caidas ihe kate manager from 3 arrives in Lausanne. Listen and number these topics in the order you hear them. Today's visit Lausanne Food Travel to work .. 7 | (35>) Listen again and complete these questions. 1 Where you . 2 2 How... v= YOU .. _ to work? 3 WHEN ereenncnsnnnne YOU sen to have lunch? 4 What you .. nun tO €at? §. What... she 2 8 | Match these answers to the questions in 7. a Atone o'clock. d_ Inthe centre. b She's our Marketing Manager... I take the bus. .. © Llove fish. When does he leave work? Where do you work? What does she do? Hon do they go to work? How does it work? [For more on present simple questions, see Language reference, page 124. 9 | Work with a partner. Ask and answer questions about your jobs, using the words below. See the example. How do you go to work? I go by bus. 1 How / you / go to work? 3. When / your boss / start work? 2 When / you / start work? 4 Where / you / go for lunch? @ormorepacie, see COROMVideo =» 10 | 2 Work with a partner. Student A, turn to File 6 on page 101. Student B, tury Lepage Aerie? to File 35 on page 111 Unt 09 /LoceFOCUS ON EXPRESSIONS: Meeting people 1 | Look at these pictures. How do you start a conversation? Bessy ee SITUATION A: You're at a conference cocktail party. I’s the end of the first day. SITUATION B: You arrive at your company. You see a visitor in reception. \\K, 24 2 | (36>) Listen to these conversations and match them to Situations A and Bin 1. 3 3.6.) Listen to Conversation 1 again. Complete the sentences in A below, then match them to the responses in B. See the example. am eo © 4 | Now turn to listening script 3.6, Conversation 1, and check your answers.@rarnoepoaie | 5 | ) Listen to Conversation 2 again and compare your answers in 5. 7 | Work with a partner. Look at these pictures. What do the people say? Have short conversations using the phrases in 3 and 5. 8 | Work with a partner, Student A, turn to File 9 on page 102. Student B, turn to File 37 on page 111. ‘KEY EXPRESSIONS ‘Storing ® carversstion’ Can I oin you? 1 hear you work for ..._1s this your frst time ... 2 OFering: Can Ihelp you? Can I get you (a drink)? Would you like... ? Come with me. Please take a seat. espancing: No, thanks (I'm fine). Yes, please. Fesing acowersation Please excuse me. Nice taking to you. UUne02/Laeten 28FOCUS ON COMMUNICATION can...? No, thanks. 1 only have one drinkin the evening Play the conference game with a partner. Choose a square. ‘+ Ifyou are right, you win the square. Read the response, then complete the *-Your partner chooses a square and does ‘question / sentence. See the example the same + Try to complete a line, across («»), down Are you... ? (2), or diagonal (53) before your No, tim not Vm from Buenos Aires. nadria? wet Dubai? Ree No, there aren't any sales comehere offices in the ee Middle East. oo bank. 7 Yes, there is. It’s just at the end of the road. Where... ? We have ‘two in Latin ‘America and three in Asia Yes, Ido. tts always the same faces. When... 7 I think it starts at eight. Are you from partner No, tm OK thanks. tm just waiting for ‘someone. first... ? Yes, itis. hope to visit the city while I'm here aa Yes, Ido. Half the people here are from my company. Where's... 7 Were based in Columbus, Ohio. Yes, it's to the south of the warehouse? {t's in Osaka, near our main production plant. thear Yes, that's right. fm in the Berlin officez FOCUS ON BUSINESS ISSUES: Office location 1 | Look at these pictures. What do workers see from their office windows? Icy Office location END.OF-UNIT QUIZ THIF 2 | 37) A sates rep vss a customer in his new office Listen to thelr conversation. What do they see from thelr office windows ~ a,b, ofc? 3 | (379) Listen again. What do we learn about these things? THE CUSTOMER'S OFFICE — j- THE SALES REP'S OFFICE The view Noise Hours away from home Cafeteria Shops and restaurants 4 | CQ Work with a partner. Answer these questions. 1 Does your workplace have a window? What do you see from it? 2. Isit important to have a nice view from your workplace? Why? END-OF-UNIT OUIZ 1 Complete these phrases with one word. See the 3. Put these words in the right order. example a you /to how / go / airport / do / the ? iam tape on 1b do/ you / evenings / in / do / what / the ? Eastern Middle time / shop / does / what / open / the ? Latin 4 company / factories / the / where / have / does? North we = 4 Match 1-5 to a-e to make five sentences. 2 Correct the mistake in each sentence. 1 Cant. a you work for Nokia. | Are there an office in Kuala Lumpur? 2 hear b excuse me 1} Is there many people at the conference? 3. Isthis yourfist ... © you another drink? } ¢ There isn't any airport near here. 4 Caniget join you? | There's three men waiting in reception. 5 Please © time in London? © There arent some good restaurants. Ue 09/vion 2rere} een Help and FOCUS ON WORDS: Equipment Match pictures a-f to problems 1-6. 1 Zi Label the machines in ((4.1))) Listen and match the words you hear in the conversations to machines 1-6 I can’t stop the photocopier! ... 'm really hungry. How does this vending machine work? This laptop doesn’t work and my presentation starts in three minutes! The battery is low on my mobile. I can’t find my report on this PC. Oh, no! The paper in the printer is bright red! password code button charger tray _start menu 1 2 3 photocopier 4 mobile vending machine So Rem = Laptop nnn 6 PHIMRET enn ((4.1))) Listen again and complete these sentences. 1 2 3 4 =a . the red button. Then the code. Don’t panic. You need to the company password. Do you have a charger? Yes, Where C41 TV cssnsnnennn it ? .. the start menu and go to ‘search’, Don’t worry. ee the tray and change the paper.5 | Match the phrases in 4 to pictures af below. See the example. Read this notice from an airport departure lounge, then complete the sentences below with the phrases in bold. and, my mobile before a meeting. ees 2. When I get to work, I my PC, ; ring take off and 3 always close my emails before I my Pt eG hide Tick (¥) the actions you do at work. Work with a partner and say when you Dee do them. See the example. ng the entire flig Jabal I switch off my mobile when I arrive at work. - switch off your mobile ~ switch on a light press control-alt-delete Ra Demet on ees enter a password Son — shut down your PC .. ~ plug in your charger oT = Work with a partner. Explain, step by step, how you: = check your emails first thing in the morning ~ send a text from your mobile recharge your mobile — get coffee from a machine = photocopy a document. See the example. I switch on my computer, I enter my password, I open Outlook Ds, Essovent button charger code laptop mobile password PC photocopier printer start menu tray vending machine ‘sit 04 Heo andeT ) Ped ® kor morepracice, see RON Video Language ips unit 8 4 FOCUS ON GRAMMAR 1: do and don't Match signs a-f below to phrases 1-6. Wait behind the line Choose from the following dishes Wash your hands ... Knock before entering Don't walk ... Do not enter » 6. — Where do you see the signs in 1 during a working day? Can you think of two more signs for your company? KEY GRAMMAR Watch me. Hurry up. Knock before entering. Don't worry. Don’t work late. Do not enter. | Fo more on te imprsve, se Language reference, pge 118 Complete this advice webpage with verbs from the box. Aiea (i) answers — your chance to advise other reatiers: be = “I want a pay rise, but | don’t know how to ask for it. Any ideas tell a Hy a shy. sounsnnan f0F it directly. (Hans, Hamburg) » a meeting with your boss, and « im or her you want to leave. (Patricia, Bologna) s anything now —* patient. (khaled, Dubai) 2 Work with a partner. Student A, turn to File 10 on page 102. Student B, turn to File 38 on page 112. Listen to your partner's advice and guess his / her job.FOCUS ON EXPRESSIONS 1: Look at pictures a-c. ‘What are the problems? AMMAR 2 eo (42) Listen and match the conversations to the problems in 1. ((4.2))) Listen again and complete these sentences. 1 don’t know how to do this. Can you... Of course I can. Where are the instructions? DO YOU WANt A eonnnnnnnnennn ? Yes, please. I'm trying to call the lift. FERCUSE ING eee ee eeneeencne neeetnne ene find the Way Out. No problem. Straight along here. Turn left and down the straits. ? Y¥es, please. That's very kind. I can't find a file from 2003. T cooneoemmenen Shut down my computer. The screen is frozen, B ‘Try holding down control and alt, and pressing delete. Are these sentences asking for help (A), or offering help (0)? 1 Can you give me a hand with these files? 2 Do you want a hand with that box? .... 3 Excuse me, I’m new. I'm trying to find the cafeteria, Match responses a- to 1-3 in 4. a Sure. Where do you want them? b_ That's easy. Go along this corridor to the lift. Go up to the sixth floor... Yes, please. That's very kind. Work with a partner. Student A, turn to File 15 on page 104. Student B, turn to File 40 on page 112. Practise asking for help and offering help. don’t know how to... can't... V’mtrying to... Can you give me a hand? Excuse me, . "/ofeing ele Can |help? Do you want a hand with .. ? ‘UneG@/Helpancveice 31FOCUS ON GRAMMAR 2: Zero conditional (EVEVSNEYPSTI y=) T7ES//=ETS 1 | Q Read this list of tips from SUCCESS! S nl successful business people. Which do you agree with? Which do you do? onitional EXPRESSIONS 2 2 | Match the tips in 1 to situations af. — «1 if you want to spend more time =| SEAT with your family. Tastee if you want their business. NESS ISSUES if you want to have new ideas. Buying help if you want to say the right thing, 7 END-OF-UNIT QUIZ if you don’t want to get tired if you want a good start tomorrow. (a ae e cae Ty Rsar once ary oor pend 3 | This person is new. What advice do you think she gets? Complete the speech bubbles. See the example. If the telephone rings, answer it promptly. / reply within twenty-four hours. f XK i) 4 | (43>) Listen to this conversation between a new employee and her colleague ‘and compare your answers in 3. 5 | CQ Work with a partner. Student A, turn to File 11 on page 102. Student B, turn to File 39 on page 112.FOCUS ON EXPRESSIONS 2: Suggestions Read this article, What problems do the people in the picture have at work? ‘A survey from last year shows that most people like thelr boss and enjoy their job. Companies provide restaurants, fitness centres, reading rooms, etc. forthe staff. So what problems do people have at work? Long hours, low salaries, small offices (44>) Listen to these people talking to their Personnel Manager. What are their problems? (44>) Listen again, Complete these suggestions from the Personnel Manager. 1 What about ..... nennpennnnes ONE OF tWO days a WEEK? Why not ovncennnanmnnnne ANG S€€ Whit She SayS? Ty What ADU eenneern _-v» One Of Our training courses? Tits SO Read this email. Write a reply with suggestions from the box below. Patrok Sto | CF | a Dear Patrick, ined some advice about our English language training. The schoo! often changes the teacher. The students are absent for at least 50% of the lessons, The lessons take piace at lunchtime. It's very expensive. It's a nightmare! Any ideas? Ciao. Velleda. ‘organize lessons by telephone ‘buy @ multimedia package send staff to UK for training ‘employ your own teacher ((4.5)) Listen to these complaints and make suggestions. Try. Whynot...? Let's... What about Good idea! Vim not sure. inc oaynepasanee 33PON bier FOCUS ON COMMUNICATION F 2 Play the SOS board game with a partner. The SOS board game = = * This game is about helping. Take turns to throw a dice and go to the right square. Ona blue Square, ak for help | nn eran ste, mas soageton, or afer hep On pellom gure flow the Inswuctons | |. | * Ona pink square, . H Explain how to It’s very hot and send an attachment you can't open the ‘with an email. ‘You have three large boxes to take ‘to another office Ask for help. Iti your First day and you can't find the lift and | still have all ‘these photocopies to make. ‘My briefeas the trai Your colleague You try to log on to Tella new starts to go down your colleague's PC. } colleague the rules $ Miss your next turn. ‘ano-entry road. It doesn’t work. for working hours. is late, you don't feel well. You still have a lot of work tofinish. Go back three squares. Could you tell me where the canteen is? Tye gotan awful headache. ‘You want to get on a train but your suitcase is very heavy.FOCUS ON BUSINESS ISSUES: Buying help 1 Work with a partner or in a small group. 1 Write a list of the jobs you do at home. Do you like them? 2 Do you pay people to help you with these jobs? 4.6))) Listen to two people who need help with a problem. 1 What is the problem? 2 How do they solve the problem? ea w Read this article. Write a list of things MyHelp.com organizes for its members. MyHelp.com De Re Resa aC Ce aCe eT customers have a lot of money but little time, so they need help with lots of daily Pre mC eC eet d holidays, getting tickets, and so on. I Uc so acy en Rea nena m ACot Te eee ena eae ees aged between 28 and 40. They pay £1,000 per Pan ma ALT UE STs umes tenn Cee Eee CLC ans cd SODA Me er cua HT QUIZ J Put these letters in the right order. 3 Complete these sentences. otppa a Can you give mea 2 daprsows p... b Doyou a hand with that box? ee 2. WHY cco sw a8k Your boss? neprit —p. 4 idea! owtchins — s, °. : 4 Respond to this sentence. 2 Answer these questions. Thanks for your help! 2 What do you do if your computer crashes? 5 What do you do if you need help at home?1 | | diri called. Hes the wrong company (ogo on : a caps for Ana Pirrang they delivered the They Ul print them again : so aon paper shredders. i‘ and send z Do we want 40 Bin 3 0 Email Anna. Pirrung to i explain vemmem them? Please call hin. 5 | With your partner, make changes, or add new tasks, to your ‘To do’ list from 3. 6 | Student A, turn to File 19 on page 105, Student B, turn to File 33 on page 110. Now decide who does what on the “To do’ list 7 | Work with a partner. Complete this email to Sue. Tell her what you did for her today. We hope you feel better now. This is to let you know what happened. when you were away.Seger eo FOCUS ON BUSINESS ISSUES: Dificult decisions = change jobs buy anew car — start a new company ~ where to go on holiday = launch a new product Are these easy or difficult decisions? (5.89) These people have difficult decisions, Listen and complete the questions. Q What's your advice for the people in 2? 5.99) Listen. What did they do? BOT | aaa employer and .. oy) a new company? Think of a difficult decision you had to make in the past. Tell your partner about it. 3 48 4 5 ow aviz the missing letters tt chm.nt ma eT What's the mistake? vm write With reference for... Please find attach ... ‘sorry, but Good regards .. Pin 3 Say these in the past. a Illorder three, b They arent late. © You don't have it. d__ Does it work? 4 Match the nouns in A and 8 to make new words. computer mouse price A. product B manual mat list range virus instruction ‘imbs once ASocializing br oer FOCUS ON WORDS: Eat in or take out? 1 Do you take a long lunch break? Where do you usually eat? — company cafeteria © - a restaurant = athome 5 ~ acafé = atyourdesk - other = 2 | Read this article. 1 Mateh pictures a-d to paragraphs 1-4 | 2. Label the pictures with the underlined words inthe text Eat atinoreat our ite Bs ocenreewarkcrt Bye ucneverdtete _alunch break. They have a sandwich at _ their desk. Companies complain that a employees are tired in the afternoon. Now _ one business offers special lunchtime activities: 2 = 30 minutes of yoga and a bowl of soup in — the company garden: ‘You feel really healthy in the afternoon.” ) Match the words in this table. Then listen and repeat. sparkling | white? black | or large? Tes ace come ae Sie ghee aoe ieee all a EY WORDS cheese ham salad sandwich soup sushi coffee black/white regular /large sugar water sparkling /-till wine red / white Canthave...? Vdiike... VW have... eat in/ drink in take out bill menu serviette tip (((6.19) Listen to another customer in the café. What does she order? (6.1) Listen again. Underline the correct words in italics. Who says the 1. Would you like to pay /onier? .!2. 4 Vd like some sparkling / still water. 2 Tilhave the sandwich /salad. 5 1s that to eat in / take out? .... Work with a partner. Practise a conversation at the café, Student A, you are a 8 | Look at the café table in 4. Label the items with words from the box. 9 | (62) The customer finishes her lunch. Listen and answer these questions. 1 What does she ask for? 3 What coffee does she order? ie05/sexelana 4SFOCUS ON GRAMMAR 1: Adverbs of frequency 1 | Look at the topics below. Which topics do you like to discuss with friends / colleagues? sport food family work travel restaurants 2 | ((C6.4) Listen to this conversation between two colleagues. When do they meet? Where do you think they are? Which topic in 1 do they discuss? 3 | ((C64)) Listen again. Complete the sentences below with words from the box. always sometimes often don'toften never never 1 Wwe talk these days. 2 When I call her, she’s in, 3. She's out with her new friends. 4 She comes home, 5S He... comes home at weekends. 6 Do you go to visit him? , if we're not busy. 4 | Now place the words from the box in 3 on the line below. See the examples. never sometimes 0% 50% 100% KEY GRAMMAR ‘Adverb comes AFTER be: She is never at home. ‘Adverb comes BEFORE all other verbs: We often talk. We don't often talk. | For more a ade of rea see Language reference, page 122 5 | <2 Work with a partner, Match 1-6 to a-f to make phrases. See the example, 1 eat out a at home / in / out 2 be mae Tv 3 4 5 play at restaurants 80 dinner watch cook to the cinema golf / tennis / football, etc. 6 | Work with a partner. Use the phrases from 5, and words from the box in 3, to ask and answer questions. See the example. A. Do you eat out at restaurants? B No, Inever eat out at restaurants. I always cook at home. a6