CONFIDENTIAL BMIJUN 2014/MGT400 UNIVERSITI TEKNOLOGI MARA FINAL EXAMINATION COURSE : INTRODUCTION TO MANAGEMENT COURSE CODE MGT400 EXAMINATION JUNE 2014 TIME : 3 HOURS INSTRUCTIONS TO CANDIDATES 1 ‘This question paper consists of seven (7) questions. 2 Answer only five (5) questions in the Answer Booklet, Start each answer on a new page. 3 Do not bring any material into the examination room unless permission is given by the invigilator. 4 Please check to make sure that this examination pack consists of i) the Question Paper ji) an Answer Booklet — provided by the Faculty DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO This examination paper consists of 3 printed pages ‘© Hak Cipta Universiti Teknologi MARA CONFIDENTIALCONFIDENTIAL, 2 BM/JUN 2014/MGT400 QUESTION 1 a) Explain four (4) leadership styles based on Hersey-Blanchard Situational Theory. (10 marks) b) Many organizations in Malaysia had to downsize or let their employees go, due to economic recession. If an employee is to be retrenched identify and explain which of Maslow's hierarchy of needs would be affected. (10 marks) QUESTION 2 a) With the aid of a diagram, explain the four (4) steps of the controlling process. (16 marks) b) Briefly explain two (2) different types of focal point for controlling. (4 marks) QUESTION 3 Discuss the following concepts: a) chain of command and unity of command b) span of control c) _ line versus staff department @) authority and responsibility (20 marks) QUESTION 4 Elaborate with example four (4) managerial functions. (20 marks) QUESTION 5 a) Explain four (4) barriers of communication and two (2) best ways to overcome them. (12 marks) b) Explain any four (4) components of a communication process. (8 marks) (© Hak Cipta Universiti Teknologi MARA CONFIDENTIALCONFIDENTIAL, 3 BMIJUN 2014/MGT400 QUESTION 6 a) Describe four (4) categories of quality costs and provide example of each. (10 marks) b) Discuss three (3) approaches to improve productivity. (10 marks) QUESTION 7 a) Explain standing plans and its various types. (10 marks) b) Describe the nature of decision making. Provide with relevant example of each. (10 marks) END OF QUESTION PAPER (© Hak Cipta Universiti Teknologi MARA CONFIDENTIAL