IE 4308 and IE 5303

Topics in Quality Control

The Tools of SPC
Dr. Don Liles
Copyright 2014 D. H. Liles as to the class syllabus and all lectures and
materials. Students are prohibited from selling (or being paid for taking) notes
during this course to or by any person or commercial firm without the express
written permission of the professor teaching this course.

UTA/IMSE

The Definition of Quality

Quality is exceeding
the customers expectations
in terms of
Fitness
Fitness for
for Use
Use
Delivery
Delivery
Price
Price

UTA/IMSE

The Sources of Quality

Quality may be influenced at any
point in the product life cycle.

Set
Set Company
Company
Direction
Direction

Understand the anatomy of your

enterprise .

Acquire
Acquire
Resources
Resources
Acquire
Acquire
Customers
Customers

Design
Design
Products
Products
&
& Processes
Processes
Produce
Produce
Product
Product

Quality is dirt to dirt !

Support
Support
Product
Product

UTA/IMSE

The Tools of SPC

Pareto Diagrams
Cause and Effect Diagrams
Check Sheets
Process Flow Diagrams
Scatter Diagrams
Histograms
Control Charts

UTA/IMSE

Pareto Diagrams
Bread Toaster not working-Customer complaints

UTA/IMSE

Cause and Effect Diagrams

Adapted from Quality Improvement by Dale H. Besterfield

UTA/IMSE

Cause and Effect Diagrams

Lamp light wont turn on

Adapted from Quality Improvement by Dale H. Besterfield

UTA/IMSE

Check Sheets
Bread Toaster-Customer Complaints

Adapted from Quality Improvement by Dale H. Besterfield

UTA/IMSE

Process Flow Diagrams

Order Entry

Adapted from Quality Improvement by Dale H. Besterfield and rff.com

UTA/IMSE

Scatter Diagrams
Iron(Parts per million) Vs % of purity
Scatter Diagram-Negative Correlation

Scatter Diagram-Positive Correlation

70
60
50
40
% Purity 30
20
10
0
0

80
60
% Purity 40
20
0
0
0.5

1.5

2.5

0.5

1.5

2.5

2.5

Iron (Parts per million)

Iron (Parts per million)

Scatter Diagram-No Correlation

120
100
80
% Purity

60
40
20
0
0

0.5

1.5

Iron( Parts per million)

Adapted from asq.org and Quality Improvement by Dale H. Besterfield

UTA/IMSE

Histograms
Number of Defects Vs Frequency

Adapted from Quality Improvement by Dale H. Besterfield

UTA/IMSE