DOCUMENT
CONTROL
BASICS
*Risk Management and Quality
Assurance
19 MAY 2014
*Whats the
need??
id
Avo ing
s
mis
files
s
Les er
t
clut
Mo
r
loo e prof
k?
es
sion
al
*How it worked for
GQNSL?
Yup we
became
more
organized..
And more
professional
looking
But theres
more
*Staff has the same way of doing
things
*Responsibilities, assignments and
schedules are clarified
*Consistency in training
*Continuous improvement link
- Method streamlining
- Better quality of results
- Higher productivity
*How it worked for
GQNSL?
*Background on Quality
Management System
*Definition and significance
*Process
*Document Control in GQNSL
*OUTLINE
* worlds largest developer of
voluntary international
standard
* harmonize technical
specifications of products and
services
* increased client satisfaction
* marketing tool to encourage
more customers
* key requirements include QMS
*Quality Management
System (QMS)
Now
Quality management system requires
documents to be controlled
ISO 9001:2008 Clause 4.2.3 Control of
documents
Documents required by the quality
management system shall be
controlled
A document control system ensures that
policies , processes and procedures on
how to do a quality job on a consistent
manner, are available to all workers all
the time.
*Why control
documents?
1. Documents (quality policy, quality
manual, procedures, work instructions)
Guides on how to perform a task
Consistency is the goal
*What do we need?
2. Controls
Approval and issuance
- Approver
- Document Controller
- Document / Process Owner
*What do we need?
2.
Controls
Auditing
QMS = Continuous Improvement
Monitoring and measurement
Agreements and expectation setting
1. Form a document control
administration team
2. Create a procedure for controlling
document
3. Process / task / method owners
create procedures and other
documentations
4. Apply document control
*So where do we
start..
*In GQNSL, we do it this
*In GQNSL, we do it this
*In GQNSL, we do it this