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    Yuni Erikawati
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    6 views1 page

    ABSTRACT

    Uploaded by

    Yuni Erikawati

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF or read online from Scribd
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    Abstract » Sendt Key facilitators and best practices of hotel-style room service in hospitals. Sheehan SmihL' @ Author information Abstract, This qualitative study sou to ide the eaues,advartages, and disadvantages of hoeltyle oom sevice the bars to, and fxtatrs implemertng the proces; and “best pasties.” Te study tok place in four heterogeneous hospitals. Partipans included hospital administra mnanages, and oomservice eplojees.Datacoletion methods included semistructued interven, observations, and document ani. ‘Common fetus of otttye rom service were mea div within 30 to 4 minutes, arestauranestyle men, procedures 10 fad ineligible pains, ay assembly on demand, scripting, and waistalf unfoms for omsenice employees. The major tare to implementing rom seit ‘vas cbarng musing suppor. The key faiators wee the hosts serviceorented cute, using a mutscipinay planing team, engaging nursing departments ea in the planing stages, and itense customerserice trang of oon-service employees, The ovemheling adanta vs patients control oer ther food chives. The main disadvantage was cst. Ini best practices in otstle rom serie include (a) taki imteiscipnary team approach for developing and mplementng the process, () customer senvice tenn, (c) using a customer

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