MEENAKSHI COLLEGE OF ENGINEERING

DEPARTMENT OF ELECTRICAL & ELECTRONICS ENGINEERING

TOTAL QUALITY MANAGEMENT MG2022
MODEL EXAM

BRANCH/YEAR: ECE/ IV, A & B

DATE: /10/2015

MARKS: 100
PART A (ANSWER ALL QUESTIONS)

(10*2=20)

1.
2.
3.
4.
5.
6.
7.
8.
9.

What is activity based costing?

What are the steps in quality planning?
What does DMAIC convey in Six-Sigma?
Why is brainstorming considered as an effective tool?
List out the customer perception of quality.
What is Supplier-partnering?
Define QFD.
Give the sub-elements of appraisal cost quality.
Define quality audits.
10. Draw the documentation pyramid.

PART B

(5*16=80)

11. (a) With an example illustrate how Benchmarking can help a system to improve both efficiency and effectiveness
of a system.
(Or)
(b) Develop a procedure for implementation of Six-Sigma in a manufacturing organization
12. (a) Explain the pillars of TQM and its Benefits
(Or)
(b) Draw the House of Quality for the product of your choice and describe the QFD methodology
13. (a) Explain the different types of costs contributing to cost of Quality.
(Or)
(b) Discuss the various elements of ISO 9000:2000 quality system.
14. (a) Explain the benefits of EMS. Discuss Quality Auditing in detail
(Or)
(b) Explain the features of ISO 14000 and procedure to obtain ISO 14000 certification
15. (a) Explain the issues related to customer complaints & retention
(Or)
(b) What are the factors that Kaizen focus for continuous process improvement.