PR JURNAL READING MUTU SMTR 2 MMRS FKUB 2011-2012

UNTUK 20 APRIL 2012

YANG SUDAH MASUK.
1. Bu Endah Woro:
a. A grounded theory for patients' satisfaction with quality of hospital
care.
b. Pengaruh dimensi kualitas pelayanan terhadap kepuasan pasien RS
"Nirmala Suri" Kab. Sukoharjo.
2. Muchlis:
a. Analisis Pengaruh Persepsi Kualitas Pelayanan Terhadap Kepuasan
Pelanggan Rumah Sakit Umum Cakra Husada Klaten
Agung Utama
Staf Pengajar Fakultas Ekonomi UPN'VeteranYogyakarta.
b. Patients' Perception of Quality Hospital Care and Hospital Occupancy:
are there Biases Associated with Assessing Quality Care Based on
Patients' Perceptions?(JOSEPH A. BOSCARINO).
3. BU NI LUH:
a. STUDI TENTANG KUALITAS PELAYANAN DAN KEPUASAN
KONSUMEN Dl RUMAH SAKIT ISLAM MANISRENGGO KLATEN.
b. Assessing the Impact of Continuous Quality Improvement/Total Quality
Management: Concept versus Implementation.
4. Bu Citra:
a. Pengaruh kualitas pelayanan terhadap kepuasan pelanggan. (Ahmad
Fauzi dan Rini Rahayu Kurniati).
b. An assessment of the dynamic nature of customer expectations in
service encounters.
5. Bu Theo:
a. Tingkat kepuasan gakin di Unit Rawat Jalan Dept. Ilmu Kesehatan
Anak RSUPN Dr. Cipto Mangunkusumo.
b. A tool to help improve patient-centered quality service.
6. Bu Arik:
a. Kualitas layanan dan loyalitas pasien (studi pada RSU Swasta di Kota
Singaraja Bali).
b. Effective customer relationship management of health care, a study of
hospital in Thailand.
7. P. Lutfi:
a. Quality measures essential to the transformation of the veterans health
administration : implications for nurses as co-creators of change.

8. P.Masykur:
a. Hospitalists and the quality of care in hospitals.
b. Pengaruh factor pelayanan rumah sakit, tenaga medis dan kualitas
pelayanan rumah sakit terhadap intense pasien Indonesia untuk
berobat di Singapura.
9. Sri Pahalendang Asi.
a. Analisis Kepuasan Pelanggan dalam rangka peningkatan loyalitas
pelanggan kelas utama rumah sakit panti rahayu purwodadi-Grobogan
b. Predictors of patient satisfacation with quality of health care in Asia
hospital.