Chapter 7: Foundations of Planning

7.1 The what and why of planning

7.2 Goals and plans
7.3 Setting goals and developing plans
7.4 Contemporary issues in planning
Chapter 8: Strategic Management
8.1 Strategic management
8.2 The strategic management process
8.3 Corporate strategies
8.4 Competitive strategies
8.5 Current strategic management issues
Chapter 9: Organizational Structure and Design
9.1 Defining organizational structure
9.2 Mechanistic and Organic structures
9.3 Common organizational designs
Chapter 11: Managing Teams
11.1 Groups and group development
11.2 Work group performance and satisfaction
11.3 Turning groups into effective teams
11.4 Current challenges in managing teams
Chapter 12: Managing Change and Innovation
12.1 The change process
12.2 Managing organizational change
12.3 Managing resistance to change
12.4 Contemporary issues in managing change
12.5 Stimulating innovation
Chapter 13: Understanding Individual Behavior
13.1 Focus and goals of individual behavior
13.2 Attitudes and performance
13.3 Personality

13.4 Learning
13.5 Contemporary OB issues
Chapter 14: Managers and Communications
14.1 The nature and function of communication
14.2 Methods of interpersonal communication
14.3 Effective interpersonal communication
14.4 Organizational communication
14.5 Information technology and communication
14.6 Communication issues in todays organization
Chapter 16: Managers As Leaders
16.1 Who are leaders and what is leadership
16.2 Early leadership theories
16.3 Contingency theories of leadership
16.4 Contemporary views of leadership
16.5 Leadership issues in the twenty-first century
Chapter 17: Introduction to Controlling
17.1 What is control and why is it important?
17.2 The control process
17.3 Controlling organizational performance
17.4 Tools for measuring organizational performance
17.5 Contemporary issues in control
Chapter 18: Managing Operations
18.1 The role of operations management
18.2 What is value chain management and why is it important?
18.3 Managing operations by using value chain management
18.4 Current issues in operations management