Chapter One

DAM 20302 KEMAHIRAN PENYELIAAN

Learning Objectives
After finish this chapter, you will be able to:
1. Define supervision
2. Describe the work of supervisor
3. Present the types of skills necessary to
perform the job of supervision
4. Explain the changes of the supervisors
environment
5. State the key reasons for supervisory
success
6. Define diversity in supervisors job
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What Is Supervision?
Supervision is the first level of
management in an organizationconcerned with encouraging the
members- contribute toward
accomplishing the organizationals goals
Supervisors do not do operative work, but
see that it is accomplished through the
effort of others
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Who Is a Supervisor?
A supervisor is the manager who
serves as the link between operative
employees and all other managers

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Organization Level
Establishing organizations overall
objectives & developing policies to achieve
those objective
CEO, President
Top
Management

Director, Group
manager, VP

Ass manager, Team

leader, Senior tech

Manage other manager; responsible for

establishing and meeting specific
departmental/ unit goals set by top
management

Middle Management

Supervisor

Over see the work of operative employee

Operative employee

Physically produce an organizations good

& services by work on specific tasks

What Is the POWER of

Supervisor? Any person who
can

Hire
Suspend
Transfer
Lay off
Recall

Promote
Discharge
Assign
Reward
Discipline

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Where Do Supervisors
Come From?
The majority of supervisors are promoted
from the ranks of operative employees.
Officers of labor unions are sometimes
chosen for their leadership abilities.
Sometimes new college graduates are
made supervisors after a brief training.
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The Functions of
Supervision
Five functions of supervision are:
Planning: determining the most effective means for
achieving the work
Organizing: distributing the work and arranging it so
that it flows smoothly
Staffing: obtaining and developing good people
Leading: directing and channeling employee behavior
Controlling: determining how well the work is being
done compared to what was planned
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The Functions of
Supervision
Four types of skills required of supervisors:
Technical: knowledge about machines,
processes, and methods of production
Human relations: knowledge about human
behavior and the ability to work well with people
Administrative: knowledge about the
organization and how it works
Decision making and problem-solving: ability to
analyze information and objectively reach a
decision
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Efficient & Effective of

supervisor
Supervisor must perform efficient &
effective; which are:
Efficient: doing the task right/ also refer to the
r/ship between inputs and output
Effective: doing the task right, goal attainment

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Key Reasons For

Supervisory Success

Ability and willingness to delegate

Proper use of authority
Setting a good example
Recognizing the change in role
Desire for the job

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The Changing Nature of the

Supervisors Environment
A. Changes in information availability
1. increased use of computers and new
technology makes more information available
2. new technology requires more training and
higher skill levels for employees
3. more skilled employees require new
approaches to motivation and leadership

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The Changing Nature of the

Supervisors Environment
B. Changes in outlook toward the environment
emphasis on quality of work life

safe and healthy working conditions

opportunity to use and develop individual capabilities
opportunity for personal and professional growth
work schedules, career demands, and travel
requirements that do not regularly take up family and
leisure time
the right to personal privacy, free speech, equitable
treatment, and due process

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The Changing Nature of the

Supervisors Environment
C. Changes in workforce composition
Diversity of the workforce
encompasses many different
dimensions, including gender, race,
religion, age, and types of disability

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Diversity?
the process by which a company (or manager,
human resource department, or any individual)
incorporates the dissimilarities of its workforce into
the decision making process in order to motivate,
direct, lead, organize, plan, and staff more efficiently
Supervisor must get away from the tradition of fitting
employees into a single corporate mold.

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Supervision: Key Link to

Productivity
The primary measure of a supervisors
success is the productivity of the
supervisors work unit

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Reflect/Review Q
What is supervision?
Give 5 names (job titles) of supervisor.
What are the functions of management that a
supervisor performs?
Outline 4 classifications of skills necessary to
do supervisory work.
Identify 5 characteristics that make
supervisors successful.
Describe diversity
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