Solution Manager:

What Is It & What Can It

Do for Your Business?

A Solution Overview
written by Ken Asher,
Sr. SAP Architect

Are you considering implementing additional functionality within Solution

Manager? Do you want to understand how different features within SolMan
can benefit your business? Or do you already understand the features but
want to ensure you are prepared for their implementation?
The following Solution Overview is designed to provide SAP customers
with an understanding of what SolMan is, what it can do for your business,
steps you must take to prepare for implementation, and third party tools
integration.
Subsequent issues of our BayForce newsletter will include a detailed look
at ChaRM and CCMS.

TABLE OF CONTENTS
1

SOLMAN Background ..............................................................................................5

1.1
Application Lifecycle Management ................................................................... 7
1.2
Functionality Overview .....................................................................................8
1.3
SOLMAN in the lifecycle of an Implementation Project .................................... 9
1.3.1 Design Phase ..............................................................................................9
1.3.2 Build Phase ..................................................................................................9
1.3.3 Test and Deploy ......................................................................................... 10
1.3.4 Manage Project .......................................................................................... 11
2 Pre-Requisites ....................................................................................................... 11
2.1
System Landscape ........................................................................................ 11
2.2
Document Management ................................................................................. 12
2.2.1 Document Management Screens in SOLMAN ........................................... 13
2.2.2 SOLMAN Document Management Functional Teams .............................. 13
2.3
Project Administration .................................................................................... 14
2.3.1 Project Administration Screens in SOLMAN ............................................... 14
3 Implementation ...................................................................................................... 15
3.1
Road Maps .................................................................................................... 15
3.2
Business Blueprint ......................................................................................... 15
3.3
Configuration ................................................................................................. 16
3.3.1 Configuration Screens in SOLMAN ............................................................ 17
3.3.2 Configuration Functional Teams............................................................... 17
Prerequisites...................................................................................................... 17
Features ............................................................................................................ 18
Help and Reference for Configuration Functional Teams ................................. 18
3.4
Test Management ......................................................................................... 19
3.4.1 SOLMAN Screens for Test Management via Test WorkBench................... 20
4 Operation ............................................................................................................... 21
4.1
Operation Prerequisite Solution Landscape ............................................. 21
4.2
Solution Manager Diagnostics ....................................................................... 22
4.2.1 SOLMAN Screens for Solution Manager Diagnostics ................................. 23
4.3
Service Desk.................................................................................................. 24
4.3.1 SOLMAN Screens for Service Desk ........................................................... 25
4.4
Change Request Management ...................................................................... 26
4.4.1 SOLMAN Screens for ChaRM.................................................................... 27
5 SOLMAN Integration with 3rd party tools................................................................. 28
6 SOLMAN Summary What functionality and which phase? .................................. 29
About the Author ........................................................................................................... 30

1 SOLMAN Background
The SAP Solution Manager or SOLMAN is a type of application which:
Takes a consistent business-process and phase-oriented approach
Provides End-to-end functionality for application management and continuous
improvement
Provides full life-cycle support and collaboration with SAP
Contains best practices for implementation, operation and optimization of SAP solutions
Is delivered as part of the annual maintenance fee

SOLMAN Provides the necessary tools around the Implementation, Operational and Optimization
aspects of your SAP Application life cycle.

SOLMAN provides insights into all of the following shown in the picture below:

1.1 Application Lifecycle Management

SAP SOLMAN provides support for all phases of the Application Lifecycle Management. The
following diagram is provided by SAP to show the support of the tool in all phases of the Application
Lifecycle.

1.2 Functionality Overview

SAP SOLMAN Offers a broad range of functionality for Project Implementation and Operations as
shown below:

1.3 SOLMAN in the lifecycle of an Implementation Project

During the lifecycle of an Implementation project, Solution Manager supports all project phases.
1.3.1 Design Phase

Define methodology (select and design roadmap)

Define and setup system landscape
Define documentation strategy and deliverables management
Create business process model and designs

1.3.2 Build Phase

Perform and document backend system configuration

Develop custom RICEFW objects
Plan test approach and manage testing
Track development, configuration and test progress

1.3.3 Test and Deploy

Plan and manage training approach

Create training materials
Define roll-out strategy
Manage local/global business process approach

1.3.4 Manage Project

Compare and harmonize configuration settings across system landscape

Throughout the project: track deliverables, configuration, development, testing and training
progress

2 Pre-Requisites
2.1 System Landscape
The System Landscape (transaction SMSY) is the central point in Solution Manager to configure the
landscape (both SAP and non-SAP components) including detailed technical information about the
components and the connections between them.
Features:
Central configuration of satellite systems
Automatic collection of system information
Creation of (Trusted) RFC Connections and RFC Users
Creation of logical components
Logical components group all systems of a transport track. They can include virtual systems,
that work as placeholders for future systems that are not yet available, but transports can
already be sent there (transport buffer file exists).
The system information is used for system monitoring, ChaRM and to receive tailored updates
from SAP Support.
The correct setup of the system landscape is a prerequisite to nearly all other functionalities of
Solution Manager.

2.2 Document Management

SAP Solution Manager contains a complete Document Management System that supports the
documentation of the SAP solution at any level and across all functionalities in order to support the
project, the global roll-out and later on the solution support.
Functionality:
SAP Solution Manager offers a wide range of document management functions (status
schemes, versioning, history, detailed authorizations, custom attributes etc.)
Complete MS Office Integration (but also other files)
Digital signature for document sign-off
Documents are available in Projects, as well as in Roadmaps, Test and Service Tickets
SAP business process repository (BPR) allows you to add generic SAP business and
setup documentation for the blueprint structure and the configuration.
In the context of global roll-out, all documents of a project can be easily compared with
a reference template.
Prerequisites:
Creation of a project
Set up of the business blueprint
Benefits and Value:
Integrates the documentation and solution set up along business processes
Allows you to run a central project documentation point
Within a global roll-out the document can be delivered, managed and updated per rollout
All documents related to a change request can be identified
Easy status tracking of documentation, test and training

2.2.1 Document Management Screens in SOLMAN

2.2.2 SOLMAN Document Management Functional Teams

The Functional teams can leverage the Document Management functionality offered by SOLMAN and
centralize all process and project related documentation.
The Functional team is encouraged to go through the wealth of SAP library web resources on the
following topics:

Document Repository
Edit Documents
Solution Manager and SAP KW Documents
Assign Authorizations for Documents
Status, Keywords and Documentation Types
General Documentation
Create Business Blueprint Document
Create Configuration Guide

http://help.sap.com/saphelp_smehp1/helpdata/en/b3/64c33af662c514e10000000a114084/frameset
.htm
Navigate to: SAP Solution Manager -> Implementing and Upgrading SAP Solutions -> Projects ->
Document Management

2.3 Project Administration

All implementation functions within Solution Manager are based on the project. The project
administration is the single point for all central project administration tasks which need to be
performed.
There are several Project Administration functions available:

Setup the Project with general data

Creation of project templates
Defining project standards (status values, documentation types, keywords)
Definition of the project landscape
Creation of IMG projects
Definition of transport details
The Project Administration is the prerequisite for all other Solution Manager functions thats
why at least one project with a specific type needs to be created
2.3.1 Project Administration Screens in SOLMAN

3 Implementation
3.1 Road Maps
Along with the business process and system documentation, SAP offers the Roadmap functionality to
track the progress of the project work. SAP delivers their best practise methods (ASAP) for a variety
of products with the Solution Manager. Roadmaps contain the following information (RMMAIN):

Phases of the project, e.g. Project Preparation, Business Blueprint, Realization, GoLive.
Work packages within the project phases (eg. Initial Project Planning, Project Procedures).
Document Templates (Accelerators) and description of activities to be carried out within the
work packages.
Milestones, which can be used for Quality Management processes (e.g. Quality Gates, QPI).

For each project a roadmap can be selected from a list of predefined SAP roadmaps (e.g. ASAP
Implementation, ASAP Global Template Rollout, etc). Changes to the central Roadmap are
immediately visible in all projects that use this Roadmap.

3.2 Business Blueprint

The Business Blueprint (transaction SOLAR01) is used to structure, analyze and document all to-be
business processes within a hierarchical 3-level structure
Functionality:

The business process hierarchy is set up in

o Business Scenarios (Level 1)
o Business Processes (Level 2)
o Business Process Steps (Level 3)

Pre-delivered SAP business content (documentation, transactions, configuration) are shipped

with Solution Manager or can be downloaded from SAP Service Market Place
o Administrative information (responsible, status, keywords, plan/actual dates) available
on all levels
o Use of document management at any level
o Add/execute relevant transactions at structure level
o Analysis across all structure levels regarding status, contents, documents

3.3 Configuration
The Functional teams can leverage the Configuration functionality offered by SOLMAN and centralize
all process changes and associated documentation via SAP SOLMAN.
The configuration functionality (transaction SOLAR02) offers the possibility to centralize processorientated system configuration and custom development to a single point of entry.
Functionality:

Centralized configuration of defined logical components

Use of pre-delivered SAP business content (documentation, transactions, configuration, BCsets)
Administration of any structure level (responsible, state, plan/actual efforts)
Use of document management at any level
Add/execute relevant configuration, custom development, BC-Sets to individual structure level
Analyzing of all structure level regarding status and plan/actual effort
Platform and system starting point for test and training management

Prerequisites:

Creation of a Project
Setup of Business Blueprint structure
Setup of System Landscape and Logical Components
Creation of an IMG Project

Benefits and Value for Teams:

Document and link customizing and custom development for all satellite systems via SolMan
Automated checks avoid typos or inconsistencies
Lock of transaction SPRO in satellite systems ensures that no undocumented customizing can
be performed
Assignment of IMG nodes, developments, RICEFW and Configuration Documentation to
processes or activities
Support of global roll-out with configuration templates
Easy implementation of pre-delivered configuration content

3.3.1 Configuration Screens in SOLMAN

3.3.2 Configuration Functional Teams

This part of the project configures the process requirements specified in the Business Blueprint
phase, in the system.
If you use objects from the Business Process Repository in your own structures, some of them are
already assigned to transactions and BC Sets. If you create structures independently, i.e. without
objects from the Business Process Repository, you can assign transactions in the transaction
Business Blueprint.
You can assign BC Sets, IMG objects and test cases/business test requirements, in the transaction
Configuration.
Prerequisites
You have selected scenarios and processes or created your own processes using the Business
Process Repository, in the Business Blueprint phase.
You are in the Realization phase and have called the Configuration transaction.

Features
In this project task, we can:

Edit transaction/program assignments

You can run the transactions which are already assigned in the Transactions tab, add new
transactions, or remove not-needed transactions from the project scope.

Assign/edit BC Sets
You can assign BC Sets to project steps, in the Configuration tab, view the contents of the
assigned BC Sets, and remove not-needed BC Sets from the project scope.
You can activate one BC Set or all BC Sets assigned to a process.
You can create new BC Sets in application systems, and assign them in the Solution Manager,
for project or company-specific settings which you want to use (e.g. in a global rollout or to
create your own solution).

Make/edit IMG assignment

You can assign IMG objects to the project steps. You can see and edit these settings, and the
settings made by BC Sets, in the component system IMG.

Edit test cases

You can perform first function tests directly after the configuration. You can also run CATTs to
familiarize yourself with how a transaction works. You can also create test cases.

You document the settings which are relevant to the configuration, along the project structure,
in the Project Documentation tab. For more information, see Processing Documents.

Create/change issues and problem messages in the Issues/Messages tab.

Help and Reference for Configuration Functional Teams

The functional teams can leverage the wealth of information on various Configuration options in
SOLMAN by referring to this SAP library web resource:
http://help.sap.com/saphelp_smehp1/helpdata/en/b3/64c33af662c514e10000000a114084/frameset.h
tm
Navigate to: SAP Solution Manager -> Implementing and Upgrading SAP Solutions -> Projects ->
Document Management

3.4 Test Management

SAP recommends two options for testing SAP solutions:

Use of Solution Manager combined with 3rd Party tools (esp. HP Quality Center for SAP)

Use of Solution Manager Test Workbench only. The Test Workbench provides a
comprehensive toolset supporting functional testing (manual as well as basic automated
testing).

Some customers leverage HP Quality Center which can be integrated into SAP Solution Manager. It
has a broad range of features beyond what is offered by the SOLMAN Test Workbench. However for
quick testing, the SOLMAN Test Workbench can still be leveraged.
Some of the features of the SOLMAN Test WorkBench for Basic Testing:
o Easily use test cases and recorded eCATT test scripts stored in the business process
structure
o Create test plans as a logical structure for test phases
o Divide test plans into test packages which are assigned to one or more testers
o Directly jump into test system and respective transaction
o Document test results within the Solution Manager
o Analyze all test results and test status within the Solution Manager
o Integrate the Test Workbench with the Service Desk using tickets to raise and manage
bugs discovered

3.4.1 SOLMAN Screens for Test Management via Test WorkBench

4 Operation
The Solution Manager delivers integrated solutions and tools to efficiently monitor and operate your
SAP Landscape.
After the SAP Solution has been established, SOLUTION MANAGER supports the operations team
with the following functionalities:

4.1 Operation Prerequisite Solution Landscape

The Solution Landscape makes it possible to manage and to monitor systems and business
processes in operational processing.
A solution contains systems, which you assign according to certain criteria, for example:

It contains all systems used in the production processing in your system landscape (i.e. on
which one or more of your most important business processes run). You can proactively
monitor the business processes, business process steps, and interfaces of these systems (e.g.
all production systems).
It has a restricted view of the systems in your system landscape (e.g. for a business area).
The solution scope and settings can be specified in the Solution Directory.

Prerequisites:
Physical and technical connection to satellite systems
Assigned the Solution Monitoring role to the users
Defined systems and logical components in the System landscape maintenance (transaction
SMSY)
The correct setup of the solution landscape is prerequisite to almost all Solution Manager
operation functionalities like Monitoring, Service Desk, Change Request Management etc.

4.2 Solution Manager Diagnostics

The current version of Solution Manager Diagnostics focuses on root cause analysis for SAP Web
Application Server JAVA Stack and SAP Enterprise Portal with the following key features:

Central Configuration Display

Central Log File Viewer
Software Change Tracking
Portal Monitoring and Single Activity Trace
HTTP Analysis
JAVA Thread Dump Analysis
JAVA Performance Analysis with WilyTech Introscope
Load tests with Mercury Loadrunner

Prerequisites:
The Solution Manager Diagnostics is based on SAP Web AS 6.40.
SMD is required if you run at least one SAP Web Application Server JAVA Stack in your SAP
Solution
SAP PI (dual stack) and EP will sit on SAP Web Application Server JAVA Stack.

Benefits and Value:

Solution Manager Diagnostics provides efficient and safe root cause analysis for SAP
NetWeaver.
The SMD is a pure analysis tool, it has read access only. SAP wants to avoid being accused of
damaging the Java system. For Java, without SMD, you need to connect to the file system of
the server in order to be able to read all the system logs.
One central web-enable console
Integrates in Service Desk scenario
Ensures standardized operations and effective optimization
4.2.1 SOLMAN Screens for Solution Manager Diagnostics

4.3 Service Desk

The Solution Manager offers all functionalities to set up a Service Desk scenario for the customers
system landscape.

One-click support message creation from satellite systems and automatic Data Collection (e.g.
Time, System, Client, User, Transaction) from sending system
Various possibilities to customize the scenario (e.g. Support Desk Org., Status scheme,
Parties involved)
Basic Ticket Reporting (no built-in SLA-time reporting!)
Solution Database functionality to store problems, root-causes and re-usable solutions
In case of an existing Support Organization connection of 3rd Party Ticketing Tool possible
(WebService)
Service Desk is based on a reduced SAP CRM system already integrated in SAP Solution
Manager
Extension Service Desk XT (extra license costs!) enhances the Service Desk to support nonSAP components

Prerequisites:
Setup of system landscape and logical components
Configure RFC to Solution Manager in all satellite systems
SAP PI (dual stack) and EP will sit on SAP Web Application Server JAVA Stack
Benefits and Value for SAM:
Very comfortable ticket creation for SAP end/key users
Service Desk as SPOC of Support Services for all connected SAP (and optional: non-SAP)
Systems
Automatic support team assignment for SAP components
Seamless ticket escalation to SAP Global Support
Compliant to ITIL Service Support process model
Incident tickets highly integrated with other SolMan functionalities, e.g. creation from / assign.
to Roadmap, Blueprint, Configuration, Monitoring, Test, ChaRM

4.3.1 SOLMAN Screens for Service Desk

Create a Support Message

Creation of support message directly in the satellite system Automatic transfer of

necessary data to Solution Manager (e.g. system, client, user, module, transaction).
o Documents like e.g. screenshots of the error message can be attached to the support
message

Process Message

o Service Desk in SAPGUI or via WebFrontend

o Transaction CRM_DNO_MONITOR
o Analyze the Error Message
o Assign Responsibilities
o Search for and apply OSS Notes
o Forward Messages to SAP Active Global Support
o Send out emails to Requester based on status

4.4 Change Request Management

The SolMan Change Request Management (ChaRM) provides all functionalities to govern and
operate a system change scenario from the raise of a request for change (RfC) over the approval
process to the implementation, test and transport management.

Covers all types of application changes:

Urgent live system corrections
Periodic SAP system maintenance
New software release implementation
Roll-out based system adaptations
Supports workflow based role scenario with different roles: Requester, Change Manager,
Developer, Tester)
Integrates seamlessly with the Service Desk (B03)
ChaRM is SAPs answer to the ITIL Service Support Change Mgmt. scenario: ChaRM is ITIL
compliant
ChaRM provides an overview over all RfCs and change implementations within the entire system
landscape

Prerequisites:
Solution Manager Project set up (Template, Implementation or Maintenance)
Configured System Landscape (X01)
Configured Transport Routes in all satellite systems
Benefits and Value:
Complete integration with Service Desk to enable efficient and effective production support
No system changes can be transported to productive systems without appropriate approval
(recommended setup)
Complete history log available for all system adoptions
Import of changes via maintenance and project cycles
Controlled system change implementation, testing and transportation procedure supported
by an end-to-end change management workflow

4.4.1 SOLMAN Screens for ChaRM

5 SOLMAN Integration with 3rd party tools

The following diagram shows the possible SOLMAN Integration with 3rd party tools.

6 SOLMAN Summary What functionality and which phase?

The following diagram shows which aspects of implementation and operation functionality can be
leveraged in which phase of the project as a summarized view.

About the Author

Ken Asher holds a Masters degree in Engineering, Mathematics, and Computer Science. He has
over 17 years of SAP experience and has worked as an SAP America liaison to various clients to
resolve critical architecture and solution issues throughout his career including during his time
with Andersen Consulting/Accenture. Ken was also a member of SAPs ATAC team for
advanced technical application consulting. He has a deep understanding of SAP architecture and
has worked with all of the latest SAP technologies. In many of his previous projects he has been
responsible for reviewing and recommending strategy as well as project planning for SAP clients
including GMAC, Raytheon, and MIT. Ken is currently deployed by BayForce to assist Amtrak
with multiple ongoing projects including one of their largest initiatives for Strategic Asset
Management.

To contact Mr. Asher or discuss how we can assist you with your upcoming projects, please call
Kim Snow, Vice President of Delivery at BayForce, at 813-908-8593 or send an email to
ksnow@bayforce.com.