DOCUMENT

CONTROL
BASICS
*Risk Management and Quality
Assurance
19 MAY 2014

*Whats the
need??

id
Avo ing
s
mis
files

s
Les er
t
clut

Mo
r
loo e prof
k?
es

sion
al

*How it worked for

GQNSL?

Yup we
became
more
organized..

And more
professional
looking

But theres
more

*Staff has the same way of doing

things
*Responsibilities, assignments and
schedules are clarified
*Consistency in training
*Continuous improvement link

- Method streamlining
- Better quality of results
- Higher productivity

*How it worked for

GQNSL?

*Background on Quality

Management System
*Definition and significance
*Process
*Document Control in GQNSL

*OUTLINE

* worlds largest developer of

voluntary international
standard

* harmonize technical

specifications of products and

services

* increased client satisfaction

* marketing tool to encourage

more customers
* key requirements include QMS

*Quality Management
System (QMS)

Now
Quality management system requires
documents to be controlled
ISO 9001:2008 Clause 4.2.3 Control of
documents

Documents required by the quality

management system shall be
controlled

A document control system ensures that

policies , processes and procedures on
how to do a quality job on a consistent
manner, are available to all workers all
the time.

*Why control
documents?

1. Documents (quality policy, quality

manual, procedures, work instructions)
Guides on how to perform a task
Consistency is the goal

*What do we need?

2. Controls
Approval and issuance
- Approver
- Document Controller
- Document / Process Owner

*What do we need?

2.

Controls

Auditing

QMS = Continuous Improvement

Monitoring and measurement
Agreements and expectation setting

1. Form a document control

administration team
2. Create a procedure for controlling
document
3. Process / task / method owners
create procedures and other
documentations
4. Apply document control

*So where do we
start..

*In GQNSL, we do it this

*In GQNSL, we do it this

*In GQNSL, we do it this