E-mail

An email can be anything from an informal one-liner to a formal letter. Your e-mail must
contain a sender, date and subject lines.
Before you write:
Consider the purpose of your message.
Keep your email short and to the point - it is best to limit yourself to five or six bullet
points or a couple of paragraphs.
Try to have only one topic per email.
The subject line should be meaningful and descriptive.
Use correct grammar and spelling
Don't write in all CAPITALS as it is considered to be SHOUTING.
Avoid sarcastic comments, as these can be taken out of context and be very hurtful.
Dont write strongly emotional emails.
Sample e-mail

From: Michael Thomas

Date: 17th June 2008
Subject: Pilot timelines
Irene,

What is the status of the pilot timelines? Last week you mentioned that you were waiting for Henry to send you the development
timeline for the pilot, and that you were working on communication and planning documents (including timelines) for the pilot.
Your assistance in expediting this information would be appreciated.

I am planning for the pilot in Asia Pacific and need these dates to initiate discussion with the countries. The pilot will be a topic of
discussion on our weekly status calls next week.

Thanks,

Michael