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SOST/A

Situation:Research: Internal, External, Primary, Secondary


-Michael Porters 5 Forces
-SWOT
Objective: +10% Sales & Profitability, 2 new products
Strategy:
-Product

-Place

-Price

-Promotions

Tactics:
-Product Feat/Ben, Seg, Targ, Position

-Place Value Chain, Channels, B2B, B2C

-Price ValueGd/Btr/Bst, Low/Med/High -Promotions Advertising/Promotions


Assesment:
-Weekly, Monthly, Quarterly, AnnuallySales, Profit, Increase/decrease period to
period
MISION STATEMENT
"Maintaining a global viewpoint, we are dedicated to supplying products of the highest
quality, yet at a reasonable price for worldwide customer satisfaction."
Address 3 Audiences
- Management
- Employees
- External Stakeholders i.e., consumers, suppliers
Accomplish 4 Goals:
- State Market/Business Definition (what business are we in?)
- Portray Company Values
- Motivate
- Be more General than Specific
HONDA MAIN SOURCES OF REVENUE
Automobiles (89 Mill) Motorcycles (16 Mill)
HONDA BIGGEST COSTS
Costs of goods sold and Selling and administrative expenses
Deliver Value? YES

Somewhat rare? NO
Not easily imitated? NO

Company organized around? YES


Product Unique?

Market trends Possess hot Licensed


Properties, Social Media, etc.?

Product Positioning and/or Target


Marketing Unique?

Management team Unique?

Advertising and/or Promotions


Unique?

Financial, technical, or operating


capabilities Unique?

QUALITATIVE EXPLORATORY RESEARCH

Researchers conduct one-on-one discussions with consumers

Focus group: a product-oriented discussion among a small group of consumers

Projective techniques: participants respond to some object

Case study: comprehensive examination of a particular firm and/or their product(s)

Ethnography: Marketers visit homes or participate and/or observe consumer


activities to learn how products are used

QUALITATIVE CASUAL RESEARCH

Cause-and-effect relationships: a change in one thing causes a change in something


else

Independent (cause) vs. dependent (change in outcome) variables

Experiments: test predicted relationships among variables in a controlled


environment

QUANTITATIVE QUESTIONARES

Mail questionnaires

Online questionnaires

QUANTITATIVES INTERVIEWS: Telephone interviews, face to face interviews

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