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  • Module 17 Listening

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    Indriana
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    Listening is the form of communication we practice most often. Yet because we rarely have formal training in it, it may be the one that we do most poorly. Listening is even more crucial on the job than it is in classes, but it may also be more difficult. Because people routinely listen-to voices, to music, to nature-they can overestimate their skills, and the classroom experience is more structured than many work situations. Source: Business Communication - Building Critical Skills By Locker & Kaczmarek (4th, Fourth Edition) [Kitty O. Locker / Stephen Kyo Kaczmarek]

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    Listening is the form of communication we practice most often. Yet because we rarely have formal training in it, it may be the one that we do most poorly. Listening is even more crucial on the job than it is in classes, but it may also be more difficult. Because people routinely listen-to voices, to music, to nature-they can overestimate their skills, and the classroom experience is more structured than many work situations. Source: Business Communication - Building Critical Skills By Locker & Kaczmarek (4th, Fourth Edition) [Kitty O. Locker / Stephen Kyo Kaczmarek]

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    21 views6 pages

    Module 17 Listening

    Uploaded by

    Indriana
    Listening is the form of communication we practice most often. Yet because we rarely have formal training in it, it may be the one that we do most poorly. Listening is even more crucial on the job than it is in classes, but it may also be more difficult. Because people routinely listen-to voices, to music, to nature-they can overestimate their skills, and the classroom experience is more structured than many work situations. Source: Business Communication - Building Critical Skills By Locker & Kaczmarek (4th, Fourth Edition) [Kitty O. Locker / Stephen Kyo Kaczmarek]

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 6

    MODULE 17

    LISTENIN
    G

    Hearing and Listening


    Hearing denotes perceiving sounds.
    Listening means decoding and interpreting them
    correctly.

    What do good listeners


    do?
    They consciously follow four practices:
    Pay Attention
    Focus on the Other Speaker(s) in a Generous Way
    Avoid Making Assumptions
    Listen for Feelings as Well as Facts

    What is active listening?


    Feeding back the literal
    meaning, the emotional
    content, or both.
    Five strategies create
    active responses:
    Paraphrase the content
    Mirror the speakers
    feelings
    State your own feelings
    Ask for information or
    clarification
    Offer to help solve the
    problem

    How do I show people that Im


    listening to them?
    Acknowledge their comments in words
    Nonverbal symbols
    Actions

    THANK YOU FOR YOUR


    ATTENTION

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