Tiu chun tuyn dng:

M t cng vic

Yu cu cng vic

T01

Cn b Phng Nghin cu v Pht trin sn phm

th:
1.Nghin cu, xy dng v pht trin cc sn phm,
dch
v
th;
2. Xy dng chnh sch v ch tiu k hoch kinh
doanh th cho cc CN trn ton h thng;
3. Trao i, m phn vi cc TCTQT v cc i tc
cung cp dch v, hp tc lin kt;
4. Nghin cu tnh hnh cnh tranh v xu hng pht
trin ca th trng th Vit Nam v th gii;
5. nh gi kt qu kinh doanh th ca cc CN trn
ton h thng theo tng thi k, chm im v xp
hng
CN
theo
quy
nh
ca
VCB;
6. Xy dng cc bo co nh k, t xut theo yu
cu, quy nh ca BH, TCTQT, NHNN v cc c
quan
chc
nng
c
lin
quan;
7. Tham mu cho BH v cc chnh sch, nh
hng pht trin ca th trng th VN.

V bng cp: Tt nghip i hc loi

kh tr ln ca chuyn ngnh kinh t,
ti chnh ngn hng ca cc trng:
Kinh t quc dn, Ngoi Thng, Hc
vin Ngn hng, Hc vin Ti chnh
hoc ti cc trng H nc ngoi.
V k nng:
- Nhit tnh, sng to, c trch nhim
vi cng vic
- C k nng vit, m phn, tng
hp, phn tch,
- C k nng lm vic nhm, lm vic
vi s liu
- Trnh ngoi ng tt (c kh nng
c/ni/vit thnh tho)
- S dng thnh tho cc phn mm
vn phng v cc phn mm h tr
phn tch khc;
- Sc khe tt
u tin c kinh nghim lm vic ti
cc NH, TCTC c uy tn.

T02

Cn b Phng Marketing v Chnh sch bn

hng:
1. Xy dng v phi hp vi cc phng/ban trin
khai cc chng trnh marketing, chnh sch chm
sc khch hng, chnh sch bn hng lin quan n
hot
ng
th;
2. Phi hp vi cc phng/ban pht trin knh bn,
qun l bn v bn cho cc SPDV th;
3. Phi hp vi cc CN trin khai thc hin cc
chng trnh marketing v nh gi hiu qu cc
chng trnh marketing cho ch th, VCNT, i
tc;
4. Lm vic, m phn vi cc TCTQT, i tc v
cc chng trnh ti tr, trin khai cc chng trnh
marketing, truyn thng, chm sc khch hng;
5. Xy dng k hoch, thit k v phi hp vi cc
phng/ban mua sm phi th, vt t in th, sn xut
n phm, vt phm th cho ton h thng;
6. Xy dng, phi hp vi cc phng/ban qun l ni
dung, hnh nh, thng hiu ca cc sn phm th v
ton b b n phm, vt phm qung co cho cc
SPDV th VCB.

V bng cp: Tt nghip i hc loi

kh tr ln ca chuyn ngnh kinh t,
ti chnh ngn hng ca cc trng:
Kinh t quc dn, Ngoi Thng, Hc
vin Ngn hng, Hc vin Ti chnh
hoc ti cc trng H nc ngoi.
V k nng:
- Nhit tnh, sng to, c trch nhim
vi cng vic
- C k nng vit, m phn, tng
hp, phn tch,
- C k nng lm vic nhm, lm vic
vi s liu
- Trnh ngoi ng tt (c kh nng
c/ni/vit thnh tho)
- S dng thnh tho cc phn mm
vn phng v cc phn mm h tr
phn tch khc;
- Sc khe tt
u tin c kinh nghim lm vic ti
cc NH, TCTC c uy tn.

T03

Cn b Phng Pht trin mng li, H tr V bng cp: Tt nghip i hc loi

Nghip
v
v
C
th
ha
th: kh tr ln ca chuyn ngnh kinh t,

v tr

T04

1. Qun l, h tr pht trin v ci t ton b h

thng ATM/POS/Ecom cho ton h thng;
2. Xy dng k hoch v phi hp vi cc phng ban
lin quan mua sm ATM, POS v cc thit b thanh
ton
th
khc
cho
ton
h
thng;
3. Xy dng URD, phi hp vi cc phng ban tham
gia test, nghim thu cc n pht trin SPDV th,
nng cp h thng lin quan n mng li
ATM/POS
VCB.

ti chnh ngn hng, marketing ca cc

trng: Kinh t quc dn, Ngoi
Thng, Hc vin Ngn hng, Hc
vin Ti chnh hoc ti cc trng H
nc ngoi.
V k nng:
- Cn thn, c trch nhim vi cng
vic
- C k nng lm vic nhm, tng
hp, phn tch, lm vic vi s liu
- Trnh ngoi ng tt, s dng
thnh tho cc phn mm vn phng
(c bit l excel);
u tin c kinh nghim lm vic ti
cc NH, TCTC c uy tn

Cn b Phng Qun l ri ro, Gii quyt khiu

ni v Ngn hng i l:

V bng cp: Tt nghip i hc loi

kh tr ln ca chuyn ngnh kinh t,
ti chnh ngn hng, marketing ca cc
trng: Kinh t quc dn, Ngoi
Thng, Hc vin Ngn hng, Hc
vin Ti chnh hoc ti cc trng H
nc ngoi.
V k nng:
- Cn thn, c trch nhim vi cng
vic
- C k nng lm vic nhm, tng
hp, phn tch, lm vic vi s liu
- Trnh ngoi ng tt, s dng
thnh tho cc phn mm vn phng
(c bit l excel);
u tin c kinh nghim lm vic ti
cc NH, TCTC c uy tn

1. Thc hin cc nghip v v qun l ri ro cho

HKD th trn ton h thng;
2. Gim st cc giao dch th pht hin ra nhng
trng hp bt thng, gi mo v la o;
xut/phi hp vi cc Chi nhnh/cc phng lin quan
thc hin bin php ngn chn kp thi;
3. Gii quyt tra sot, khiu ni ca khch hng v
hch ton cc bt ton vi cc TCTQT, cc TCCMT,
cc Ngn hng ti Vit Nam v cc i tc;
4. Thc hin cc hot ng thanh quyt ton vi cc
TCCMT v cc i tc c lin quan;
5. Xy dng URD, phi hp vi cc phng ban tham
gia test, nghim thu cc n pht trin SPDV th,
nng cp h thng lin quan n hot ng thanh
quyt ton vi cc TCCMT.

Q01

Chuyn
vin
marketing
v
QLBH:
- Thit k cc chin dch, chng trnh thc y bn
cc SPDV bn l theo sn phm, theo phn nhm KH
v/hoc phi hp vi i tc trn c s ngn sch sn
c.
- Thit k, qun l hnh nh sn phm, dch v bn l
- Phn phi ch tiu kinh doanh cho cc knh bn v
c thc bn hng. nh gi c lp cc sn phm
dch
v
cung
ng
ti
knh
bn.
- Xy dng cc chng trnh thi ua, chnh sch i
vi nhn vin bn hng, knh bn thc bn.
- Thit lp cc bo co, cng c qun tr bn hng,
nh gi hiu qu hot ng ca ngi bn, knh
bn.

- Tt nghip i hc chnh quy tr ln,

chuyn ngnh kinh t - ti chnh ngn hng - qun tr kinh doanh ti cc
trng i hc trong nc (cng lp)
v
ngoi
nc;
- Ti thiu 02 nm kinh nghim trc
tip cung cp sn phm tn dng cho
KHCN ti cc TCTD, u tin ti VCB
hoc Ti thiu 03 nm kinh nghim
qun l bn hng ti cc TCTD
- C kin thc v cc sn phm, dch
v ngn hng dnh cho KH c nhn.
Am hiu mi trng kinh doanh
NHBL
ca
Vit
Nam
- C k nng tng hp, phn tch s
liu, t duy logic, h thng.
- S dng thnh tho ting Anh v cc
2

thit b/chng trnh tin hc vn

phng
V01

Cn b Dch v khch hng VCC:

Chuyn vin Dch v khch hng - VCC.

- Tt nghip i hc h chnh quy

Giao dch vi khch hng qua cc knh Phone,

chuyn ngnh kinh t, ti chnh ngn

email... thc hin:

hng, k ton kim ton, qun tr kinh

(1) Cung cp, gii p thng tin, t vn, hng dn

doanh loi kh tr ln ti cc trng

s dng sn phm dch v VCB;

i hc cng lp v i hc nc

(2) Tip nhn, x l yu cu tra sot, khiu ni ca

ngoi.

khch hng;

- Ngoi ng: C kh nng giao tip tt

(3) X l yu cu tc nghip ca khch hng hoc chi

bng ting Anh, c hiu c cc ti

nhnh VCB.

liu lin quan n cng vic c

Ch lm vic: 8h/ngy theo ca trc 24/7.

giao.

(IELTS

6.0

tr

ln).

K nng v phm cht c nhn:

- K nng giao tip tt, k nng x l
tnh hung tt, nm bt, truyn t
thng tin r rng, xc tch. Ging ni
ph hp khi giao tip qua in thoi.
K lut cao, trung thc, thn thin,
ci m. Tm huyt vi cng vic, yn
tm cng tc. C kh nng lm vic
c lp tt, lm vic nhm tt.
C sc khe tt m nhim cng
vic.
u tin: Cn b lm vic ti Call
Center/Contact Center ca cc NHTM.
2

Chuyn vin bn hng v chm sc khch hng -

- Tt nghip i hc h chnh quy

VCC;

chuyn ngnh marketing, kinh t, ti

Ch ng giao dch vi khch hng qua knh Phone,

chnh ngn hng, k ton loi kh tr

SMS, email.. thc hin: Bn hng (Telesales);

ln ti cc trng i hc cng lp.

Chm sc khch hng; iu tra th trng...

- Ngoi ng: C kh nng giao tip

Ch lm vic: 8h/ngy theo ca trc 24/7.

tt bng ting Anh, c hiu c cc

ti liu lin quan n cng vic c
giao.
-

K nng giao tip tt, k nng m

phn, t vn, thuyt phc khch hng

3

tt. Nm bt, truyn t thng tin r

rng, d hiu.

Ging

ni ph hp khi giao tip qua in

thoi.
-

K lut cao, trung thc, thn thin,

ci m. Tm huyt vi cng vic, yn

tm cng tc. C kh nng lm vic
c lp, lm vic nhm tt.
-

C sc khe tt m nhim

cng vic.
-

u tin Cn b lm vic

Telesale ti cc NHTM.