Carly Townsend

W226N7220 Woodland Creek Drive

Sussex, WI 53089
Contact: 262-622-5818
Townsc15@gmail.com

OBJECTIVE
To obtain a position with a company that will enable me to use my strong organizational skills, educational
background and ability to collaborate with others.
SUMMARY OF QUALIFICATIONS
Proficient with Microsoft Office, including Word, Excel, and Powerpoint. Displays exceptional problem solving and
customer service skills. Excellent time management with the ability to multi- task and complete any and all assigned work
without complication. Able to work efficiently and effectively in any setting with a positive attitude.

EMPLOYMENT HISTORY
Implementation Specialist, Epiphany Learning, August 2015 to Present
Menomonee Falls, WI

Attends discovery meetings and documents configuration decisions

Prepares meeting materials
Helps with project management planning and tasks
Serves as application subject matter expert for product demos, customer training and technical support
Tracks and logs all customer feedback
Participates in product and website requirement writing and testing
Logs and all bugs and design flaws in TFS
Tests software and website for customer usability

Founder, Owner, Designer, Gunpowder Lacquer, February 2015 to Present

Pewaukee, WI

Responsible for building and developing product and brand marketing

Leads the company in product development, design and production
Serves as the main contact for customers
Manages social media marketing and strategy
Tracks, processes and maintains all orders through online management
Manages all inventory
Analyzes Google Analytics

Customer Service Clerk, Parkview General Store May 2012- August 2012
Campbellsport, WI

Operated cash register and assisted customers with purchases

Interacted with customers in a helpful and friendly manner
Assisted customers with Boat Rentals
Maintained general store maintenance and organization

Managed store inventory

EDUCATION AND LEADERSHIP

University Wisconsin Oshkosh
Pursuing Bachelors Degree in Interactive Web Management with a minor in Journalism Expected

Graduation 12/2015
Promotional Staff for a Breast Cancer awareness company
Treasurer for UW Oshkosh Fishing Club

REFERENCES
Patricia Kilburn
414-793-8541

Nichole Pirolo
262-893-0795
Mike Desterhoft
262-626-8287
Kathy Lynch
920-424-2068