Hospitality Hero: SAN CSA Aster Negussie For SAN CSA Aster Negussie. Hospitality radiates out, It's this optimism and care, combi made Aeter 2 shining star to Tear SAN, you always tink that there Is someone who will be happy with what you have to give, you will be very good at meking others happy." Aster sad One af the ways this 23-year Southwest veteran delivers happiness is by consistent offering Upgraded Eoarding and Business Select upgrades 52 Customers who profer AL-AIS can secure a better boarding pesiton. Durng the frst half of 2015, Asterhad the highest number of Upgraded Boarding sales across the systern. In fac, she increased her sales by 74 percent when compared tothe first half af 2014. And, she increased the numberof Customers she ungredec to Business Solact by 100 percent during the same time frame. wth a positive atttude—ane ed with hard work thet has 1e people are happy to pay forthe positian, and we should give do that” Aster sald. “Itis to find those people: make a lot of anno Asters dedication to offering upgrades dosen't jut help enhance the Customer Experiance, it also contributes to Southwest's bettomline. “Aster kows that by seling the Upgraded Boording/Business Selectto CCostomers, she's gonerating adcitianal revenue net only for Southwest, but also for hersaifin terms of Proftsharing, said SAN Assistant Station Mansge! Eleonor Pimentel (Of course. Aster’s Hospitality shines through other aspects af her ark, and she's committed to ensuring a great Southwest experience for boty er Internal and External Customers “Aster’s personal goals are completely in sync with Southwest's goa’, and she truly lives and wotks the Southwest way” said SAN Customer Service Sunervicor Rich Koenig. “She embraces challenges, understands our Customers’ neads, anc works 0 apply Company polices and resources to arrive atthe best possible outcome for any situation” ‘Thank you. Aster. fer your dedication to Hospitality and happiness! ‘Asa reminder, on AugUSt 18 We lowered the Upgraded Boarding price point to $30 in over ha oF our nonstop routes. Prices will vary Based ‘onthe Customer's itinerary /