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User Guide: MU0000000 - em - ENG - V09A3.book Page A Wednesday, August 19, 2009 5:06 PM
User Guide: MU0000000 - em - ENG - V09A3.book Page A Wednesday, August 19, 2009 5:06 PM
book
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User Guide
EM001
MU0000000_eM_ENG_V09A3.book
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Copyright 2009.
All Rights Reserved.
eMachines User Guide
Original Issue: 06 / 2009
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Warnings
Do not place this product on an unstable cart, stand or table. If the product
falls, it could be seriously damaged.
Slots and openings are provided for ventilation to ensure reliable operation
of the product and to protect it from overheating. These openings must not
be blocked or covered. The openings should never be blocked by placing the
product on a bed, sofa, rug or other similar surface. This product should
never be placed near or over a radiator or heat register, or in a built-in
installation unless proper ventilation is provided.
Never push objects of any kind into this product through cabinet slots as they
may touch dangerous voltage points or short-out parts that could result in a
fire or electric shock. Never spill liquid of any kind onto or into the product.
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Safe listening
Follow these instructions, suggested by hearing experts,to protect your hearing.
Gradually increase the volume until you can hear it clearly and comfortably
and without distortion.
After setting the volume level, do not increase it afteryour ears adjust.
Turn the volume down if you cant hear people speaking near you.
This product should be operated from the type of power indicated on the
marking label. If you are not sure of the type of power available, consult your
dealer or local power company.
Do not allow anything to rest on the power cord. Do not locate this product
where people will walk on the cord.
If an extension cord is used with this product, make sure that the total
ampere rating of the equipment plugged into the extension cord does not
exceed the extension cord ampere rating. Also, make sure that the total
rating of all products plugged into the wall outlet does not exceed the fuse
rating.
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Use the product only with the supplied power supply cord set. If you need to
replace the power cord set, make sure that the new power cord meets the
following requirements: detachable type, UL listed/CSA certified, type SPT-2,
rated 7 A 125 V minimum, VDE approved or its equivalent, 4.6 meters (15
feet) maximum length.
Product servicing
Do not attempt to service this product yourself, as opening or removing covers
may expose you to dangerous voltage points or other risks. Refer all servicing to
qualified service personnel.
Unplug this product from the wall outlet and refer servicing to qualified service
personnel when:
the product has been dropped or the case has been damaged
the product does not operate normally after following the operating
instructions
Note: Adjust only those controls that are covered by the operating
instructions, since improper adjustment of other controls may result
in damage and will often require extensive work by a qualified
technician to restore the product to normal condition.
Disposal instructions
Do not throw this electronic device into the trash when discarding.
To minimize pollution and ensure utmost protection of the global environment,
please recycle. For more information on the Waste from Electrical and Electronics
Equipment (WEEE) regulations, visit
http://www.acer-group.com/public/Sustainability/sustainability01.htm.
http://www.acer-group.com/public/Sustainability/sustainability04.htm.
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Mercury advisory
For projectors or electronic products containing an LCD/CRT monitor or display:
Lamp(s) inside this product contain mercury and must be recycled or disposed of
according to local, state or federal laws. For more information, contact the
Electronic Industries Alliance at www.eiae.org. For lamp-specific disposal
information, check www.lamprecycle.org.
ENERGY STAR
Acer's ENERGY STAR qualified products save your
money by reducing energy cost and protecting the
environment without sacrificing features or performance.
Acer is proud to offer our customers products with the
ENERGY STAR mark.
What is ENERGY STAR?
Products that are ENERGY STAR qualified use less energy
and prevent greenhouse gas emissions by meeting strict energy efficiency
guidelines set by the U.S. Environmental Protection Agency. Acer is
committed to offer products and services worldwide that help customers save
money, conserve energy and improve the quality of our environment. The more
energy we can save through higher energy efficiency, the more we reduce
greenhouse gases and the risks of climate change. More information refers to
http://www.energystar.gov or http://www.energystar.gov/powermangement.
Produce less heat and reduce cooling loads, and warmer climates.
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stiffness or tightness
coldness or weakness
If you have these symptoms, or any other recurring or persistent discomfort and/or
pain related to computer use, consult a physician immediately and inform your
company's health and safety department.
The following section provides tips for more comfortable computer use.
stand up and walk around regularly to remove the strain on your leg muscles
install the external display, keyboard and mouse properly and within
comfortable reach
if you view your monitor more than your documents, place the display at the
center of your desk to minimize neck strain
Give your eyes regular breaks by looking away from the monitor and
focusing on a distant point.
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Display
Keep your head at a higher level than the top edge of the display so your
eyes point downward when looking at the middle of the display.
placing your display in such a way that the side faces the window or any
light source
Avoid looking at bright light sources, such as open windows, for extended
periods of time.
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Contents
Chapter 1: Checking Out Your Computer . . . 1
Chapter 3: Troubleshooting . . . . . . . . . . . . . 25
First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
CD or DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . 27
DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
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Contents
Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . .
File management . . . . . . . . . . . . . . . . . . . . . . . . .
Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Memory card reader . . . . . . . . . . . . . . . . . . . . . .
Modem (cable or DSL) . . . . . . . . . . . . . . . . . . . . .
Modem (dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . .
Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Optical disc drives . . . . . . . . . . . . . . . . . . . . . . . . .
Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recovering your system . . . . . . . . . . . . . . . . . . . . . . .
Creating recovery discs . . . . . . . . . . . . . . . . . . . .
Recovering pre-installed software and drivers .
Returning your system to its factory condition .
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . .
Before calling Customer Care . . . . . . . . . . . . . . .
Self-help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
27
29
29
29
31
33
33
34
34
34
37
38
39
39
41
41
42
43
44
45
46
47
49
49
50
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Chapter 1
Checking Out Your
Computer
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Product Registration
When using your computer for the first time,
it is recommended that you immediately
register it. This will give you access to some
useful benefits, such as:
Faster service from our trained
representatives
Membership in the eMachines
community: receive promotions and
participate in customer surveys
The latest news from eMachines
Hurry and register, as other advantages await
you!
How to Register
During the initial startup of your notebook or
desktop, a window will invite you to register.
Please fill in the mandatory fields and click
Next. The second window you'll see contains
optional fields that will help us to provide you
with a more personable customer service
experience.
Another Option
Another way to register your eMachines
product is to visit our website at
http://registration.emachines.com. Choose
your country and follow the simple
instructions.
After we receive your product registration, you
will be sent a confirmation email with
important data that you should keep in a safe
place.
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Front
Component
Icon
Description
DVD/CD drive
Memory card
reader
Power
button/power
indicator
USB ports
Microphone
jack
Headphone jack
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Back
Important
Component
Icon
Description
Kensington lock
slot (optional)
Connects to a Kensington-compatible
computer security lock.
Voltage switch
Power connector
PS/2 keyboard
port
Monitor (VGA)
port
USB ports
Microphone jack
(pink plug)
Headphone/analo
g speakers jack
(green plug)
-ORFront speakers
jack
Ethernet
(network) jack
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Component
Icon
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Description
Center/subwoofer
jack (orange plug)
(optional)
Surround L/R
speaker jack
(black plug)
Audio in/side
speaker jack (blue
plug)
-ORSide speaker jack
ESATA port
(optional)
Serial port
(optional)
HDMI port
(optional)
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Chapter 2
Setting Up and
Getting Started
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Preparing power
connections
Protecting from power source problems
Warning
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Connecting to a
broadband modem or
network
Important
Connecting a dial-up
modem
Warning
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Downloading files
Caution
Click the link on the Web page for the file that
you want to download.
Help
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Ethernet networking
Wired Ethernet networking
An wired Ethernet network consists of two or more
computers connected together through an Ethernet
cable. This connection type is commonly used in offices
around the world and can be used to build computer
networks in the home.
Using a router
The most common way to set up a wired Ethernet
network is Dynamic Host Control Protocol (DHCP)
using a router. A DHCP network configuration uses a
router to automatically assign IP addresses to each
computer or network device. For information on
setting up a router, see the routers documentation.
Example router-based Ethernet network
The following is an example of a wired Ethernet
network. The network is made up of a router, a cable
or DSL modem, your computers, and cables connecting
each of these components. The router is the central
control point for the network.
Tip
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Cable/DSL
modem
Router
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Router
WAN port
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Sharing resources
With a network, you can share your Internet
connection, drives, and printers.
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Click Share.
- OR If Share is grayed out, click Advanced Sharing to set
sharing for this drive or folder.
4
22
23
Before you can print a file across the network, you must install
the driver for the printer on the computer you are sending the file
from. You can obtain the printer driver and installation instructions
from the CD that shipped with your printer or from the
manufacturers Web site.
24
Click Print.
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Chapter 3
Troubleshooting
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Chapter 3: Troubleshooting
First steps
If you have problems with your computer, try
these things first:
Make sure that the power cord is
connected to your computer and an
AC outlet and that the AC outlet is
supplying power.
If you use a power strip or surge
protector, make sure that it is turned on.
If a peripheral device (such as a keyboard
or mouse) does not work, make sure that
all connections are secure.
Make sure that your hard drive is not full.
If an error message appears on the
screen, write down the exact message.
The message may help Customer Care in
diagnosing and fixing the problem.
If you added or removed peripheral
devices, review the installation
procedures you performed and make
sure that you followed each instruction.
If an error occurs in a program, see the
programs printed documentation or the
online help.
Help
Troubleshooting
Troubleshooting topics are listed in
alphabetical order.
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Add-in cards
The computer does not recognize an add-in
card
Shut down and restart your computer.
Make sure that you have installed the
required software. For more information,
see the documentation that came with
your add-in card.
Audio
See Sound on page 43.
CD or DVD drives
See Optical disc drives on page 39.
DVD drives
See CD or DVD drives on page 27.
Ethernet
You cannot see the other computers on your
network
Make sure that your Ethernet cable is
plugged into the Ethernet jack on your
computer. Make sure that the other end
is plugged into a router.
Make sure that all computers are
plugged into a powered electrical outlet
and turned on.
Make sure that the router is plugged into
a powered electrical outlet and turned
on. Most routers have lights that indicate
they are working. For more information,
see the documentation that came with
your router.
Make sure that all computers on your
network have the same workgroup
name.
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Chapter 3: Troubleshooting
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Expansion cards
The computer does not recognize an
expansion card
Shut down and restart your computer.
Make sure that you have installed the
required software. For more information,
see the documentation that came with
your expansion card.
File management
Help
Hard drive
You see an Insufficient disk space error
message
Delete unnecessary files from the hard
drive using Disk Cleanup.
Help
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Chapter 3: Troubleshooting
Caution
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Internet
See also Modem (dial-up) on page 34.
You cannot connect to the Internet
If you are using a dial-up modem, make
sure that the modem cable is plugged
into the modem jack and not the
Ethernet network jack. See your setup
poster to make sure that the connections
have been made correctly.
- OR If you are using a cable or DSL modem,
make sure that the modem cable is
plugged into the Ethernet network jack
and not the modem jack. See your setup
poster to make sure that the connections
have been made correctly.
Help
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Chapter 3: Troubleshooting
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Keyboard
The keyboard does not work
Make sure that the keyboard cable is
plugged in correctly. For more
information, see the poster that came
with your computer.
Remove all extension cables and switch
boxes.
Clean the keyboard by using an aerosol
can of air with a narrow, straw-like
extension to remove dust and lint
trapped under the keys.
Try a keyboard that you know works to
make sure that the keyboard port works.
Reinstall the keyboard device driver.
A keyboard character keeps repeating or you
see a keyboard stuck or key failure error
message
Make sure that nothing is resting on the
keyboard.
Make sure that a key is not stuck. Press
each key to loosen a key that might be
stuck, then restart your computer.
Liquid spilled in the keyboard
If you spilled liquid in the keyboard, turn
off your computer and unplug the
keyboard. Clean the keyboard and turn it
upside down to drain it. Let the keyboard
dry before using it again. If the keyboard
does not work after it dries, you may
need to replace it.
Memory
Help
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Chapter 3: Troubleshooting
Modem (dial-up)
See also Internet on page 31.
Your modem does not dial or does not connect
Make sure that the modem cable is
plugged into the modem jack and not
the Ethernet network jack. See your
setup poster to make sure that the
connections have been made correctly.
Make sure that your computer is
connected to the telephone line and the
telephone line has a dial tone.
Make sure that the modem cable is less
than 6 feet (1.8 meters) long.
Remove any line splitters or surge
protectors from your telephone line,
then check for a dial tone by plugging a
working telephone into the telephone
wall jack.
If you have additional telephone services
such as call waiting, call messaging, or
voice mail, make sure that all messages
are cleared and call waiting is disabled
before using the modem. Contact your
telephone service to get the correct code
to temporarily disable the service. Also
make sure that the modem dialing
properties are set correctly.
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Help
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Chapter 3: Troubleshooting
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Monitor
The screen resolution is not correct
Change the screen resolution from the
Display Settings dialog box.
The computer is running but there is no picture
Make sure that the monitor is plugged in
and turned on. If the monitor is turned
on, the power LED should be lit.
Adjust the brightness and contrast
controls to the center position.
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Chapter 3: Troubleshooting
Mouse
The mouse does not work
Make sure that the mouse cable is
plugged in correctly.
Shut down and restart your computer.
Remove all extension cables and switch
boxes.
Try a mouse you know is working to
make sure that the mouse port works.
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Networks
You cannot connect to your company network
Every network is unique. Contact your
company computer department or network
administrator for help. For more information
about setting up a network in your home.
Help
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Chapter 3: Troubleshooting
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Passwords
Your computer does not accept your password
Make sure that CAPS LOCK is turned off,
then retype the password.
Power
Your computer will not turn on
Make sure that the power cord is
connected to an AC power source and to
your computer, and that your computer
is turned on.
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Chapter 3: Troubleshooting
Printer
The printer will not turn on
Make sure that the printer is online.
Many printers have an online/offline
button that you may need to press.
Make sure that the power cable is
plugged into an AC power source.
The printer is on but will not print
Check the cable between the printer and
your computer. Make sure that it is
connected to the correct port.
Make sure that the printer is online.
Many printers have an online/offline
button that you may need to press so the
printer can start printing. Press the
button to put the printer online.
Check the cable for bent or broken pins.
If the printer you want to print to is not
the default printer, make sure that you
have selected it in the printer setup.
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Help
Sound
You are not getting sound from the speakers
Make sure that the speakers are turned
on.
Make sure that the volume controls are
turned up.
Make sure that mute controls are turned
off.
If you are using external speakers, see the
speaker setup poster to check your
speaker connections.
Make sure that the universal jacks are
configured correctly.
Help
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Chapter 3: Troubleshooting
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Chapter 3: Troubleshooting
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Chapter 3: Troubleshooting
drive.
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Telephone support
Before calling Customer Care
If you have a technical problem with your
computer, follow these recommendations
before contacting Customer Care:
Make sure that your computer is
connected correctly to a grounded
AC power outlet that is supplying power.
If you use a surge protector, make sure
that it is turned on.
If a peripheral device, such as a keyboard
or mouse, does not appear to work, make
sure that all cables are plugged in
securely.
If you have recently installed hardware or
software, make sure that you have
installed it according to the instructions
provided with it. If you did not purchase
the hardware or software from
eMachines, see the manufacturers
documentation and technical support
resources.
If you have how to questions about
using a program, see:
Online Help
Printed documentation
The Microsoft Windows
documentation
The software publishers Web site
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Chapter 3: Troubleshooting
Warning
Self-help
If you have how-to questions about using your
eMachines-supplied hardware or software, see
the following resources:
The printed or online documentation
that came with your hardware or
software. In many cases, additional
product information and online
documentation for eMachines-supplied
hardware can be found in our Web sites
Documentation Library.
The software publishers Web site.
Help
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Appendix A
Regulations and safety
notices
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Important tips
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Connect the device into an outlet on a circuit different from that to which
the receiver is connected.
Caution
Changes or modifications not expressly approved by the manufacturer could void
the user's authority, which is granted by the Federal Communications Commission,
to operate this computer.
Operation conditions
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
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The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditions
for connection to its network. It indicates no endorsement of the product by
Telecom, nor does it provide any sort of warranty. Above all, it provides no
assurance that any item will work correctly in all respects with another item
of Telepermitted equipment of a different make or model, nor does it imply
that any product is compatible with all of Telecom's network services.
There shall be no more than 10 call attempts to the same number within
any 30 minute period for any single manual call initiation, and
The equipment shall go on-hook for a period of not less than 30 seconds
between the end of one attempt and the beginning of the next call
attempt.
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This equipment shall not be set up to make automatic calls to Telecom's 111
Emergency Service.
This device is equipped with pulse dialing while the Telecom standard is
DTMF tone dialing. There is no guarantee that Telecom lines will always
continue to support pulse dialing.
Use of pulse dialing, when this equipment is connected to the same line as
other equipment, may give rise to bell tinkle or noise and may also cause a
false answer condition. Should such problems occur, the user should NOT
contact the telecom Fault Service.
This equipment may not provide for the effective hand-over of a call to
another device connected to the same line.
Under power failure conditions this appliance may not operate. Please ensure
that a separate telephone, not dependent on local power, is available for
emergency use.
General
This product complies with the radio frequency and safety standards of any
country or region in which it has been approved for wireless use. Depending on
configurations, this product may or may not contain wireless radio devices (such as
wireless LAN and/or Bluetooth modules). Below information is for products with
such devices.
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Personal Computer
Trade Name:
eMachines
Model Number:
XXX series
SKU Number:
XXX-xxx,
("x" = 0~9, a ~ z, A ~ Z or Blank)
Contact Person:
Acer Representative
Phone No.:
254-298-4000
Fax No.:
254-298-4147
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Acer Incorporated
8F, 88, Sec. 1, Hsin Tai Wu Rd., Hsichih
Taipei Hsien 221, Taiwan
Declaration of Conformity
We,
Acer Incorporated
8F, 88, Sec. 1, Hsin Tai Wu Rd., Hsichih, Taipei Hsien 221, Taiwan
Contact Person: Mr. Easy Lai, e-mail:easy_lai@acer.com.tw
And,
Acer Europe SA
Via Cantonale, Centro Galleria 2 6928 Manno Switzerland
Hereby declare that:
Product: Personal Computer
Trade Name: eMachines
Model Number: XXX series
SKU Number:XXX-xxx
(x = 0~9, a ~ z, A ~ Z or Blank)
Is compliant with the essential requirements and other relevant provisions of the
following EC directives, and that all the necessary steps have been taken and are
in force to assure that production units of the same product will continue comply
with the requirements.
EMC Directive 2004/108/EC as attested by conformity with the following
harmonized standards:
-. EN55022, AS/NZS CISPR22, Class B
-. EN55024
-. EN55013 (Applicable to product built with TV tuner module)
-. EN55020 (Applicable to product built with TV tuner module)
-. EN61000-3-2 Class D
-. EN61000-3-3
Low Voltage Directive 2006/95/EC as attested by conformity with the following
harmonized standard:
-. EN60950-1
-. EN60065 (Applicable to product built with TV tuner module)
Council Decision 98/482/EC (CTR21) for pan- European single terminal connection
to the Public Switched Telephone Network (PSTN).
RoHS Directive 2002/95/EC on the Restriction of the Use of certain Hazardous
Substances in Electrical and Electronic Equipment
-. The maximum concentration values of the restricted substances by weight
in homogenous material are:
Lead
0.1%
Mercury
0.1%
Hexavalent 0.1%
Chromium
0.1%
0.1%
0.01%
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The standards listed below are applied to the product if built with WLAN module
or wireless keyboard and mouse.
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