HUMAN PERFORMANCE, 1/(2/3), 145-165 Copyright © 1998, Lawrence Erlbaum Associates, In, Five-Factor Model of Personality and Performance in Jobs Involving Interpersonal Interactions Michael K. Mount and Murray R. Barrick Department of Management and Organizations University of lowa Greg L. Stewart Owen Graduate School of Management Vanderbilt University In this article, the results of a meta-analysis that investigates the degree to which dimensions of the Five-Factor Model (FFM) of personality are related to performance in jobs involving interpersonal interactions are reported. The article also investigates whether the nature ofthe interactions with others moderates the personality-perform- ‘ance relations. The meta-analysis was based on 11 studies (total V = 1,586), each of which assessed the FFM at the construct level using the Personal Characteristics Inventory. Results support the hypothesis that Conscientiousness, Agreeableness, and Emotional Stability are positively related to performance in jobs involving interper- sonal interactions. Results also support the hypothesis that Emotional Stability and Agreeableness are more strongly related to performance in jobs that involve team- ‘work (where employees interact interdependently with coworkers), than in those that involve dyadic interactions with others (where employees provide a direct service to ‘customers and clients). Implications for developing theories of work performance and for selecting employees are discussed. Research in the last decade has demonstrated that personality characteristics can be useful for predicting performance at work. Much of the support for personality traits as performance predictors can be attributed to two recent developments. The first Requests for reprints should be sent to Michael K. 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