Kay Sunderland

CASE ANALYSIS
Presented by :
Amar Keshari
Monica
Singh
Priya Yadav
Rakesh
Ranjan

Organization Hierarchy

Topics to be addressed
1.
2.
3.
4.

Personalities
Factors leading to conflict
Conflict analysis
Solution

Key People
O Caroline Nicholas
Role :
Founder , CEO , Attain Learning
Qualification :
BBA , MBA
Experience :
10 years of experience as a consultant & corporate
trainer .
Variety of position at IBM
O Dr. John Chama
Role :
COO , Attain Learning
Qualification :
PHD in Finance
Experience :
Professor of Finance
O

Kay Sunderland
Role :
Qualification :
Experience :

Account Director , Attain Learning

BA , MBA
Account Executive at IBM & Oracle

Mike Morgan
Role :
Qualification :
Experience :

Content Development Director

Master of Science in Project Management
10 Years of project management experience.

Personality Trait of Kay & Mike

Kay Sunderland
O Conventional
O Investigative

Production Oriented

Mike Morgan
O Artistic
O Realistic
O Enterprising

Development Oriented
Hollands Model

Managerial Grid

Fiedler Model

The Conflict Process

Factors Leading to
Conflict
Structural Factors
O Specialization
O Interdependence
O Authority relationships

Contd..
Personal Factors
O Personalities
O Perception
O Values and Ethics
O Communication Barriers

Process Conflict
O Conflict over how the work gets

done.
O Difference in working style of Kay &

Mike.
O Kay lacks Communication skills in a

way she was not able to impose

companys policy on Mike

Functional Conflict
O Supports the goals of the group and

improves its performance.

O Creativity will be stimulated.
O Motivation for Change

Dimensions of conflict
handling intentions

Conflict Management
Collaborating
O To find an integrative solution.
O To merge insights, both from Kay & Mike.
O To gain commitment by incorporating consensus
into concern.
O To work through feelings that have interfered.

Solution
Alternatives
O Text Mike immediately about the
issue
O Schedule a face to face meeting
when Mike is free
O Report Chama about Mikes actions

Proposed plan of action

O Take an overview
O Text Mike regarding an urgent

meeting
O Inform Chama about the issue
O Sort out differences using
Collaborative approach
O Apologise to the client

Thank You