Alexander E.

Verbrugge
416 Fox Hollow Lane
Blue Springs, MO 64015
Alex.verbrugge@yahoo.com

(816) 898-5962

Proactive, professional, and results driven

Key Accomplishments
Expert at taking ownership and managing projects, tasks, timelines and
communications by accurately assessing key players, gathering resources, remaining
flexible and proactively communicating expectations
Highly detail-oriented
55 hours toward degree in accounting
On-going professional development courses
Computer skills: Microsoft Office suite of products (Word, Excel, PowerPoint, Outlook,
Access), Poise database system, Peachtree, Dreamweaver

Work Experience
Area Supervisor of Rides
Februrary
2015-Present
Worlds of Fun, Kansas City, Missouri
Supervisor of team leads and ride operators:
o Supervise 20+ rides and their crew of 75+
o Staffing and Scheduling
o Daily meetings and coaching with crew members
o Tend to guests needs and desires.
o Take care of emotionally stimulate or intense situations
Rides Ambassador Lead
June 2014November 2014
Worlds of Fun, Kansas City, Missouri
Head of a team of ride ambassadors:
o Lead a group of 20 to 25 employees
o Received an International Rides Operator Certification in order to train
crew members on any ride
o Kept track of numbers and legal papers in order to maintain a strict record of
occurrences and
to give an accurate reading on statistics
o Dealt with customers complaints and questions and turn it around and have
them have the best day possible.
Offered a supervisor position for next season.

Rides Ambassador
May
2014- June 2014
Worlds of Fun, Kansas City, Missouri
Part of a team that met and engaged with the guest by:
o Meeting safety needs of the park and manufactures
o Talked with the guests while they wait in line to ensure their experience was
great

Alex Verbrugge
o Part of the Best Day Ever Project
o Received a promotion only after a month of working

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Registrar Clerk
October 2012-December 2013
Buena Vista University, Storm Lake, Iowa

Use my customer service skills to:

o handle a variety of inquiries via phone, email, in-person and mail
o send out transcripts and other documentation as requested
o office filing as needed
o accurately process Veterans Affairs (VA) dollar transactions
o input terms/classes in database for VA for both main campus and satellites

Conference Assistant Team Lead

August 2013
Buena Vista University, Storm Lake, Iowa

June 2013

Acted as team lead for 16 conferences and events, from 60-650 participants per week,
each with very short turnaround time. Responsibilities included:
Coordinating with leaders of the various events to prep on a rotational basis all
aspects of each event
Ensuring proper inventory and other critical logistics to insure a best in class
customer experience every time
Using excellent customer service skills including attention to detail and patience to
handle incoming client inquiries and issues around the clock
Efforts results in 100% client return in addition to multiple referrals
Offered promotion halfway through the term
Crew Member
Chick-Fil-A, Blue Springs, Missouri
2011- July 2012

November

Cashier/Front counter
Fry cook
Volunteer Service
Project Band-Aide ( Bearcat Soccer Club)
2013,2014
Magic Theatre for elementary school children (Actor)
2013
Harvesters Food Bank Volunteer
2011, 2012
Operated Grab-and Go lunch at school
2011
Cashier at High School Football concession stand
2011
Assistant Soccer Coach: Boys U-12 (2009), Co-Ed U-12
2011
Inventoried incoming soccer uniforms and equipment for more than 20 teams
2010

Alex Verbrugge
Cashier at school store
2010
Education
Northwest Missouri State University
January 2014- Current
Management Information Systems
Buena Vista University
2012-December 2013
Business and Accounting
Blue Springs High School Diploma
May 2012
T.A. Blakelock High School (Oakville, Ontario)
August 2007-June 2010

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August

Awards
Elected President of the Northwest Missouri Soccer Club- Northwest Missouri State
University (Present)
Offered an ambassador role as volunteer for Northwest Soccer Club - Northwest
Missouri State University (2014)
Area 3 Rookie Lead of the Year- Worlds Of Fun (2014)
Two-time letter winner- NCAA D-III College Soccer (2012 and 2013)
Two-time letter winner High School Soccer (2011, 2012)