According to my point of view yes, Southwest should continue their point to
point strategy because of well-organized infrastructure, penetrating to profitable routes, cut rate ticket prices and devoted employees. Problem: Southwest facing problem of rules and regulation implemented by the US government after 9/11 attack. Defense: Southwest airline has well-organized infrastructure which gives them an edge to tackle with such situation. They have well-trained crew and manage situation to offer point to point service. Hiring more employees will also give them an edge for quick processing. They can easily continue their point to point system with their current infrastructure, which is a plus point for Southwest. Southwest proves their services on profitable routes by which they are generating high profits while other airlines are in decline. Southwest is in search of new profitable routes to widen their service areas. They got positive feedback from customers on new routes. Providing service for new routes half of customers are traveling for the first time with Southwest. This is a positive point for Southwest that people preferring their service and they should continue point to point strategy. Southwest provides discounts on tickets rates which attract more customers. Southwest prices and personal transport fairs are almost same so people preferring Southwest which give them edge over rival airlines. Price is very important matter in airline industry and Southwest dominating on this point. Employees of Southwest are loyal to them because of preference and low employees turnover rate. Employees ready to give more time than their job description time to enable Southwest to keep up point to point strategy.