Professional Documents
Culture Documents
4, 2015
Created by:
Jessica Karsten
Roxanne Dudrick
Sarah Missimer
Executive Summary
AlzheimersTennessees2016KnoxvilleWALKistheonlywalkfromwhichonehundred
percentofdonationsbenefitTennesseans.Providedisacohesivedigitalcampaignandlistof
recommendationsfortheorganizationtoincreaseonlinepreeventregistrationforthe2016
KnoxvilleWALK.BydefiningAlzheimersTennesseeskeyaudiencesandanalyzingprevious
postspromotingWALKsonitsFacebookPage,wedevelopedacampaigntoraiseawareness
oftheWALKandhumanizetheevent.
Thiscampaignfocusesonincreasingparticipationinthe2016KnoxvilleAlzheimersTennessee
WALK,increasingtargetaudienceawarenessoftheWALKandincreasingtargetaudience
interactivitywiththeAlzheimersTennesseeFacebookpageduringtheorganizations
WhyI
Walk
campaign.Specifically,thisdigitalcampaignaimstoleverageFacebookasakey
communicationtoolforAlzheimersTennesseewhenpromotingits2016WALK.
ToreachAlzheimersTennesseestargetaudiencethroughitsFacebookPage,thiscampaign
willimplementthefollowingrecommendations:
UtilizestrikingvisualstoappealtoitsonlineaudienceandhumanizetheWALK
Shareexclusivebehindthescenescontenttoincreaseengagement
Collaboratewithfanstogenerateconversationsandstrengthenrelationshipsonline
KeyinsightsfromAlzheimersTennesseespreviousWALKpromotioneffortsonFacebookare
highlightedinthefollowingsection.
Situation
Insightsonactivity,engagementandkeytrendsweredrawnfromtheAlzheimersTennessee
Facebookpage.AninformalanalysisofpostsrelatedtotheannualKnoxvilleWALKwas
conductedtoreviewhowtheorganizationpreviouslyutilizedtheonlineplatform.
AlzheimersTennesseefirstpromotedthe2015KnoxvilleWALKfourmonthspriortotheevent
bychangingitsFacebookcoverphototoaninformationalgraphicwithWALKdetails.
SubsequentupdatesincludedanannouncementoftheWALKshonorarychairandnew
location,arequestforteamphotos,aswellasavarietyofpostsfeaturinglocalcelebrities.The
organizationsharedaFacebookeventfortheWALKwithdetailsandtheregistrationlink
however,itdidnotpostadditionalupdatesorrespondtopostsfromcommentersonthepage.
Eventsponsorswerenotannouncedorrecognizedthroughouttheregistrationperiod.The
registrationlinkwasfrequentlylostintextheavyposts,whichrequiredviewerstoclickasee
morelinkinordertoviewthefulldetails.FrequencyofWALKspecificpostssignificantly
increasedoneweekpriortotheevent.Preeventcommunicationlackedastrong,consistent
calltoactionemphasizingearlyregistration.
TheEasternTennesseeChapterofAlzheimersAssociationistheprimarycompetitorof
AlzheimersTennessee,givenitssimilarmission,servicesandevents.Theorganizationstarted
promotingitswalkonFacebooktwomonthspriortothe2015eventwithapostincludingthe
registrationlink.Duringthisperiod,theFacebookpagewasusedconsistentlyandconciselyto
promotethewalk.Theorganizationalsorecognizedandannouncedeventsponsorswithan
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albumfeaturingtheirlogos.AlzheimersAssociationsnationalFacebookPagelikelyplayeda
majorroleincommunicatingwalkdetailstoitsaudiencethroughouttheyear.
ThefollowingsectionprovidesgeneralrecommendationsforAlzheimersTennesseetoutilize
whenpromotingthe2016KnoxvilleWALKonitsFacebookPage.
Recommendations
Visuals Are Key
RatherthanpostingtextheavycontentwithspecificKnoxvilleWALKdetailsonitsFacebook
page,AlzheimersTennesseecouldutilizeinfographicsincludingthesameinformationinan
easytoreadformat.Forexample,itmightbebeneficialfortheorganizationtocreategraphics
explainingparticularWALKdetailsaswellaswhotheeventbenefits.Creatingavisualforthe
registrationprocesscouldalsobeanefficientwaytodisseminatetheinformationtothe
organizationstargetpublicswithoutpostingitinaparagraphformatthatmaygetlostinthe
Facebooktimelineclutter.
UtilizingvisualcontentcanalsohumanizetheKnoxvilleWALKbyshowingparticipantsand
thosewhobenefitfromthefundsraisedfromtheevent.Thisvisualstorytellingcouldserveas
anattentiongrabbingelementwithwhichAlzheimersTennesseestargetaudiencemaybe
moreinclinedtoengage.Theorganizationcouldpostphotosorvideosofparticipantsexplaining
theirreasonsforwalkingwiththe#WhyIWalkhashtagandencourageotherstosharetheir
reasonsinthecommentssectiontofacilitateengagement.Providingafacetotheeventalso
allowsparticipantstoseewhotheywillbewalkingwith,aswellaswhotheyarewalkingfor.
Usingsimilarcolorschemesandfontsinthevisualcontentcouldprovideaunifiedlooktothe
WhyIWalk
campaignwhilestrengtheningAlzheimersTennesseesbrandandroleasthe
KnoxvilleWALKhost.Integratingtheorganizationsprimaryorangeandpurplecolorsandthe
WALKlogointheinfographics,photosandvideoscouldbeawaytoconnectthevisualsand
constructapowerfulappearancethatisvisuallyappealingtoviewers.
CreatingphotoandvideocontentincludingWALKteamcaptains,sponsors,chairsandstaff
providesafacetotheeventbyshowingtherealpeoplewhobringittolife.Viewersmayfeel
moreinclinedtoengagewiththeseposts,astheyprovideahumanconnectiontotheWALK.
Thiscontentalsoservesasawaytoshowappreciationfortheseindividualsandcompanies,
whichmayincreasetheirlikelihoodtoparticipateinfutureAlzheimersTennesseeevents.
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CreatingthisstrongWALKcommunityisaneffectivewaytomaintainacoalitionofindividuals
withthesamegoaloforganizingasuccessfulevent.Behindthescenescontentcouldalsobe
sharedontheFacebookpagesofcaptains,sponsors,chairsandstaffmembers.Cross
promotionallowstheorganizationtobenefitfromtheseindividualsfollowers,whileprovidingthe
individualswiththeopportunitytopromotetheirinvolvementwithaworthycause.
Theserecommendationsareintegratedinto
WhyIWalk
campaignstrategiesandtactics
describedinthefollowingsections.
Example Campaign
Campaign Purpose
Thepurposeofthiscampaignistoincreaseparticipationinthe2016KnoxvilleWALK,target
audienceawarenessoftheWALKandtargetaudienceinteractivitywiththeAlzheimers
TennesseeFacebookpageduringthe
WhyIWalk
campaign.Specifically,thiscampaignaims
toleverageFacebookasakeycommunicationtoolforAlzheimersTennesseetopromote
participationinits2016WALK.
Goal
Toincreaseparticipationinthe2016KnoxvilleWALK.
Objectives
Objective1:
ToincreaseawarenessofKnoxvilleWALKamongtargetaudiencesby20%
throughMarch2016.
Objective2:
ToincreaseinteractivityontheAlzheimersTennesseeFacebookPageamong
targetaudiencesby20%duringtheWhyIWalkcampaignthroughMarch2016.
Objective3:
Toincreasecompletewebsiteregistrationsby20%throughMarch2016.
Audience
Forthepurposeofthiscampaign,AlzheimersTennesseestargetaudienceincludesfamilies
andfriendstouchedbyAlzheimersdiseaseandrelateddementiaslivinginKnoxvilleandthe
surroundingcounties.Basedonresearchandpastcommunicationmaterials,Alzheimers
TennesseecouldbenefitfromtargetingEastTennesseecompaniesandemployeesthat
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sponsorthewalks,churches,healthcare/assistedlivingfacilitiesandstaffwhenpromoting
participation.
Campaign Description
Theproposedcampaignincludesaoneweek(MondaythroughFriday)planwithaccompanying
digitalcontentduringtheFebruaryorMarchregistrationperiod.Asocialcalendarisprovided
detailingwhendigitalcontentshouldbepublishedontoFacebookintheappendix.
Why I Walk
Key Messages
WedevelopedamessagestrategytargetingAlzheimersTennesseesaudiencesinorderto
increaseWALKregistration.Thecampaignmessagestrategyiscenteredaroundoneessential
messageunderlyingallcampaigncommunication:
Communitymembersshouldregisternow
fortheinspiringandfunKnoxvilleAlzheimersTennesseeWALKthatsupports
TennesseanstouchedbyAlzheimers.
Theoverarchingmessageincludesfourkey
components:TheKnoxvilleAlzheimersTennesseeWALK(1)allowsthecommunitytosupport
TennesseanstouchedbyAlzheimers,(2)servesasafunfilledcelebrationforthewhole
communityand(3)inspiresallwhoattend.Lastly,(4)individualandteamregistrationisnow
open.
Message1emphasizeshowtheWALKbenefitsthecommunityandexplainstheallocationof
fundsraised.Message2highlightsthefunWALKdetails:freefood,livemusic,raffles,pets,
celebritychairpersons,andmore.Message3focusesontheWALKsinspirationalelementslike
thebeautifulgardensceneryandabilityforattendeestohonorlovedones.Message4
communicatestoviewersthatregistrationisonlineandopenthroughthemorningoftheWALK.
ThesemessagesconveythemostcrucialdetailsoftheKnoxvilleWALKinordertoeducateand
resonatewithAlzheimersTennesseeskeyaudiences.
Strategies
Objective1:
ToincreasetargetaudienceawarenessofWALKby20%throughMarch2016.
Strategy:
Promote2016WALKwithmultimediapostsontheAlzheimersTennessee
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FacebookPage.
Tactic:
Createeyecatchinginfographicstoconveyinformationinan
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easytoreadformat.
Infographicsareusefultoolsfororganizingwordsandphotosintoan
easilydigestible,engagingvisualaid.AlzheimersTennesseecouldpost
infographicsthroughouttheyeartoinformFacebookfansaboutnew
sponsors,registrationupdatesandWALKdetails.Thesevisualsmight
breakthroughtheclutteronlineandresonatewiththetargetaudience
morethanatextonlypost.Bycreatingandsharinginfographics,
AlzheimersTennesseecanestablishitselfasanexpertonAlzheimers
diseaseandrelateddementiasaswellasWALKeventdetails.
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Forexample,AlzheimersTennesseecouldpostaninfographicthanking
sponsorsformakingtheWALKpossible.Thesimpleinfographiccould
displaysponsorlogosinavisuallyappealing,organizedlayoutwitha
thankyoumessageinAlzheimersTennesseesofficialcolorsofpurple
andorange.Thegraphicwouldestablishcredibilityamongpotentiallocal
registrants,fostergoodwillbetweentheorganizationanditssponsorsas
wellasencourageothersponsorstogetinvolvedwiththeWALK.
TheinfographicbelowcouldbesharedonAlzheimersTennessees
FacebooktoexplainWALKdetails.Thegraphicfeaturesastriking,
readablefont,eyecatchinggraphicsandtheAlzheimersTennessee
logo.Potentialregistrantscouldlookatthisinfographicandeasilygather
WALKdetailsincludingthelength,location,charitablecauseand
organizationwebsite.AlzheimersTennesseemightsharethe
infographicbelowwiththe2016eventdate,registrationlinkand
calltoaction.
Objective2:
ToincreasetargetaudienceinteractivitywiththeAlzheimersTennessee
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FacebookPagefortheWhyIWalkcampaignby20%throughMarch2016.
Strategy:
UtilizeWhyIWalkcalltoactionpostsontheAlzheimersTennessee
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FacebookPage.
Tactic:
Postshortvideoclipsfeaturingcommunityinfluencersexplaining
uuuuuuuuuuuuuuuu
whytheywalk,sponsororserveasacaptaintohumanizethe
uuuuuuuuuuuuuuuu
campaignandinspireviewers.
VideocontentiseasilyaccessibleandshareableonFacebook,so
AlzheimersTennesseecouldutilizetheplatformtopostinspiringvideo
clips.Videosasshortas30secondscouldallowAlzheimersTennessee
influencerstosharetheirinspiringstoriesaboutlovedonesfacingthe
disease.Theorganizationcouldutilizepersonalstoriesandsharevideo
contenttoengage,entertainandmotivatefanstoregisterfortheWALK.
AlzheimersTennesseehasavarietyofspecifictargetaudienceslivingin
Tennessee,buttheyareallunitedbythefactthatAlzheimersdisease
hassomehowtouchedtheirlife.Everyonehasauniquestorytoshare
abouttheirexperiencewiththedisease,andFacebookvideosareideal
forgeneratingonlineconversations.AlzheimersTennesseeFacebook
fansmightviewthesevideosandleaveacommentexplainingwhythey
walk.Additionally,viewerscaneasilysharethevideototheirpersonal
Facebookaccountstoincreaseviewershipandinteractivityamonga
largeronlineaudience.Thesevideoscouldpotentiallygenerateinspiring
conversationsandincreaseAlzheimersTennesseesFacebookPage
likes,whichcouldthenleadtoanincreaseincompleteonline
registrationsfortheWALK.
Tactic:
Postdailyphotosofindividualsdisplayingposterswhythey
walktohumanizethecampaignandinspireviewers.
Photosdisplayingwhymembersinthecommunitywalkhumanizes
AlzheimersTennesseeandsetsitapartfromotherorganizationswith
walks.Eachdayanimageofanindividualdisplayingwhytheywalkcould
beincludedtoinspireviewerstoparticipateinthe2016KnoxvilleWALK.
Onthefinaldayofthecampaign,animageofan
individualholdinga
blankpostercouldbeincludedinacrowdsourcingpost.Thiscould
increaseengagementandgeneratefancreatedcontentlikestoriesor
photos.
Facebookviewersvaluestrongvisualcontent,sothistacticcould
potentiallygoviralamongcommunitymembers.Everyonehasastoryto
share,andthesebrandedposterimagesfeaturingtheAlzheimers
Tennesseelogocouldleadtoanincreaseinonlineinteractivityamong
theorganizationstargetaudience.Blackandwhitephotoswiththeofficial
campaignhashtag#WhyIWalkandupliftingmessageslike,Formymom
andBecausetherewillbeaCUREforeveryonesomedaycouldappeal
toAlzheimersTennesseesFacebookfans.Theseimagesmightremind
viewerswhytheyLikethePage,movethemtogetmoreinvolvedwith
theorganizationandregisterfortheWALK.
Objective3:
Toincreasecompletewebsiteregistrationsby20%throughMarch2016.
Strategy:
Embed2016WALKregistrationlinkinFacebookposts.
Tactic:
UtilizeinfographicstoeasilycommunicatetheWALKregistration
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process.
InfographicscouldbepostedtoupdateFacebookfanseachnightonthe
totalnumberofWALKregistrants,encourageviewerstoregisterwitha
friendandshareAlzheimersTennesseespostwiththeirfriendsonline.
Thefollowinginfographicssimplifytheregistrationprocess,whichcould
encouragemoreFacebookfanstocompletewebsiteregistrations.
Theinfographicbelow,forexample,givesviewersstepbysteponline
registrationdirections.Theorganizationlogoisprominentlydisplayed,
whichlendsbrandconsistencyandcredibility,andthegraphiclayoutis
visuallyappealing.Eachstepthroughtheregistrationprocessislistedina
simplesentence,soviewerscaneasilyunderstandhowtoregisterforthe
WALK.Onlineviewersexposedtothisinfographicmightfeelmore
compelledtoregisteroncetheyseehoweasyitistogetinvolved.
Thisinfographichasasimplemessage:573peopleinthecommunity
haveregisteredforthe2016KnoxvilleWALK.Theorganizationlogois
displayed,andthevisualsreflectthecampaignscolorsandfonts.
AlzheimersTennesseecouldpostthisinfographicwithanightlyupdate
onthenumberofWALKregistrants.Viewersmightwanttosignupforthe
eventoncetheyseehowmanyothercommunitymembershavejoinedin
onthefun,charitableevent.Thisstraightforwardgraphiccouldbe
updatedeachnightduringthecampaigntomotivateandencourage
viewers.
TheinfographicbelowencouragesviewerstosignupfortheWALKwitha
friendandemphasizesthatwalkingtogetherisbetter.Theinfographictext
maybesimple,butthevisualsarepowerful.Byincludinganimageoftwo
handsclaspedtogether,theinfographicportraystheWALKasan
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inspiringcommunityeventwherepeoplecanunitetoendAlzheimers
disease.Viewersmightseethepostandtagoneoftheirfriendsinthe
commentsectiontoinvitethemtoregisterfortheWALK.Viewerscould
alsosharethepostandencouragetheirFacebookfriendstojointhemat
theevent.
Tactic:
Hostanonlineregistrationcontestamongteamcaptainsto
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increasecompletewebsiteregistrations.
AlzheimersTennesseecouldhostaregistrationcontestamongteam
captainstoincreaseWALKregistrationandawareness.Teamcaptains
areagreatresourceforAlzheimersTennesseewhenpromotingthe
KnoxvilleWALKbecausetheyalreadyhaveastrongconnectiontothe
organizationandtheevent.FacebookpostsfromAlzheimers
Tennesseecouldbesharedbyteamcaptainsontheirpersonalpages
encouragingindividualstoregisterfortheWALK.Thiscontestcould
increaseengagement,participationandoverallexcitementforthe
WALK.
Alittlefriendlycompetitionamongcaptainscangoalongway.
AlzheimersTennesseecouldshareupdatesonthecurrentleaderboard
toencouragecaptainstogrowlargerteams.Thecaptainresponsiblefor
themostcompletewebsiteregistrationscouldwinasmallprizeor
recognitionattheWALK.ByrallyingcaptainstogrowtheirWALKteams,
AlzheimersTennesseecouldincreaseonlineregistrationsandoverall
interactivity.
Conclusion
TheprovidedrecommendationsanddigitalcampaignfortheAlzheimersTennessee2016
KnoxvilleWALKwereformedtoincreaseparticipationamongitskeyaudiences.Byanalyzing
trendsfromAlzheimersTennesseespreviouspromotioneffortsonFacebookandidentifyingits
keyaudiences,wedevelopedadigitalplantohelpAlzheimersTennesseebreakthroughthe
multimediaclutteronFacebook.Utilizingstrikingvisuals,sharingexclusivebehindthescenes
contentandcollaboratingwithfanscouldhelpAlzheimersTennesseegenerateonline
excitementsurroundingits2016KnoxvilleWALK.Weareconfidentthattheexamplecampaign
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andsocialcalendarcontentcouldhelpachieveallofthestatedobjectivesbycapturingthe
communitysattentionandeducatingKnoxvilleresidentsabouttheorganizationsimportant
mission.
Type
Topic
Copy
Multimedia
Walk Info
Why I Walk
Contest
Day 1 - Monday
Day 2 - Tuesday
How to
register
Why I Walk
5 Reasons
Why I Walk
Day 3 - Wednesday
Participants walk to raise awareness of a disease
affecting so many lives. They walk to honor all
Photo of individual holding a poster listing their reason for
those who have lived with Alzheimer's.
participating in the WALK. Image will be blurred around the
#WhyIWalk
poster to focus on the poster text.
Why I Walk
Contest
Day 4 - Thursday
Why I
Sponsor
Why I Walk
Encourage
registration
Day 5 - Friday
Announce contest
5:13 p.m. winner
Love Story
Why I Walk
Contest
Contest