NI DUNG

I. M HNH PHN PHI V QUN L HOT NG KHO

1. M HNH PHN PHI TNG TH

1.1. Knh phn phi t Tng kho KV n SR/L
1.2. Knh phn phi t Tng kho NB n Tng kho Bc b & Trung b
1.3. Knh phn phi t Nc ngoi n Tng kho Nam b
2. QUY TRNH T, NHN, LU & PHN PHI PH TNG TI SR/L
2.1. Quy trnh t hng ca kho ph tng SR/L hng ngy
2.2. Quy trnh nhn hng, lu hng d tr & lu tm hng n (B/O)
II. TRA CU PH TNG TRN WPC V EPC
1. Tra cu WPC ph tng KIA
2. Tra cu EPC ph tng MAZDA
3. Chn m ph tng
III. KHIU NI PH TNG
1. Khi nim
2. Mt s quy nh
3. Cc loi hnh v thi gian lm khiu ni
4. Cc trng hp b T CHI gii quyt
5. Hng dn chp hnh khiu ni
6. Quy trnh thc hin

I. M HNH PHN PHI V QUN L HOT NG

1. M HNH PHN PHI TNG TH
1.1. Knh phn phi t Tng kho KV n SR/L

Tn sut t hng: hng ngy

SR/L

Tn sut giao hng: hng ngy

SPD

Lead Time: 1 ngy (Ni H Ni)

2 ~3 ngy (Cc tnh thnh khc)
Tn sut t hng: hng ngy
Tn sut giao hng: hng ngy
SPD

Lead Time: 1 ngy (Ni Chu Lai)

SR/L

2 ~3 ngy (Cc tnh thnh khc)

CPD

Tn sut t hng: hng ngy

Tn sut giao hng: hng ngy
Lead Time: 1 ngy (Ni HCM)
2 ~3 ngy (Cc tnh thnh khc)

SR/L

I. M HNH PHN PHI V QUN L HOT NG

1.2. Knh phn phi t Tng kho NB n Tng kho Bc b & Trung b
Kho Bc B: (SPD)
-Tn sut t hng: HNG NGY
- Thi gian nhn hng:
Khn: 1 ngy
D tr: 7 ngy (xe ti trung chuyn)

Kho Trung B: (SPD)

-Tn sut t hng: HNG NGY
- Thi gian nhn hng:
Khn: 1 ngy
D tr: 3 ngy (xe ti trung chuyn)

I. M HNH PHN PHI V QUN L HOT NG

1.3. Knh phn phi t Nc ngoi n Tng kho Nam b
Kho Bc B: (SPD)
- Thi gian nhn hng:
Khn: 13 ngy (AIR cargo)
D tr: 52 ngy (SEA cargo)
Kho Trung B: (SPD)
- Thi gian nhn hng:
Khn: 13 ngy (AIR cargo)
D tr: 48 ngy (SEA cargo)
Kho Nam B: (CPD)
- Thi gian nhn hng KIA & MAZDA
Khn: 12 ngy (AIR cargo)
D tr: 45 ngy (SEA cargo)
Lu :
- Thi gian nhn hng cc ph tng c
bit nh block my, khung sn xe, hp
s, cc PT ni tht hay cc PT xe ht i
C TH LU HN ph thuc vic sn xut
ca NCC ca Kia, Mazda hay Peugoet

I. M HNH PHN PHI V QUN L HOT NG

2. QUY TRNH T HNG, NHN HNG, LU & PHN PHI PH TNG TI SR/L

2.1 Quy trnh t hng ca kho ph tng SR/L hng ngy

Kho PT SR/L
Thng k tnh trng hng
tn kho & hng n so vi
d tr chun

BP Ph Trch SR/L
Kim tra vi d tr
chun & xc nhn

K ton Trng SR

Tng kho KV

Kim tra vi d tr
chun & xc nhn

Danh sch t hng

Sa hoc iu chnh (nu
c) sau khi thng nht
Gi n hng n B phn
cung ng tng Kho KV

Lu ni dung n t
hng

Nhn & x l
n hng
Thng tin ETD
& hng n
Xut hng

I. M HNH PHN PHI V QUN L HOT NG

2.2 Quy trnh nhn hng, lu hng d tr & lu tm hng n (B/O)

C vn dch v

K ton DV

KTV

NV ph tng SR/L
Nhn hng & kim tra tnh
trng hng ha

Theo di x l
hng li & cp
nht bravo
Tip nhn thng
tin hng v

OK

Bo co hng sai,
tha, thiu & hng

Cp ngay ph tng E/O

cho xng (nu c y/c)

Lu PT S/O vo v tr
trn gi/k
Lp lch hn

Thng tin lch hn

cho NVPT & KT

Lu PT B/O vo r
tng ng trn k SOP
Kim sot xut
nhp & ph tng
d tr

Giao hng
gm PT d tr
& PT n

Not OK

Phn loi S/O, E/O

& ph tng B/O

Thng tin n
khch hng

Kho PT - PC

Thng tin hng B/O cho

CVDV, theo di thi gian
hng bt u lu kho &
bo co

X l & phn
hi hng b li

I. M HNH PHN PHI V QUN L HOT NG

Quy trnh xut hng ca kho ph tng SR/L

II. NG NHP V CU WPC - EPC

1. NG NHP -TRA CU PH TNG TRN WEB : WPC

>> Truy cap vao a ch trang web:

http://wpc.mobis.co.kr
>> ng nhp s ID v Password vo trang web

ID : A26VBX
Password:A26VBX

1. NG NHP -TRA CU PH TNG KIA

>> Tra cu catalog theo s vin
- ng nhp s vin xe ( gm 17 ch s) ri Enter
- Sau bm vo SEARCH
- La chn Groupcn tm nh : ng c, gm, thn v, in
>> Tra cu m s ph tng theo tn, v tr, m ph tng

Trang 21

1. NG NHP -TRA CU PH TNG KIA

>> Tra cu m s ph tng theo tn, v tr, m ph tng

Trang 21

1. NG NHP -TRA CU PH TNG KIA

>> Tra cu catalog theo model ( Nu khng c s VIN)
- Bm vo ch model tm dng xe
- Chn PASSENGER l dng xe du lch 4 ch ngi
- Chn R/V l dng xe du lch 7 ch ngi
- Chn COMMERCIAL l dng xe ti v bus
- Hnh di y ta chn xe K3 1.6 my xng, hp s t ng 6AT
- Sau khi chn xong bm SEARCH bn gc phi.

Trang 22

1. NG NHP -TRA CU PH TNG KIA

>> Tra cu catalog theo model ( Nu khng c s VIN) -> kt ni thnh cng
ng nhp vo cc group chnh trong kt cu xe chn v tra cu cc PT
hay cm PT cn thit

Trang 22

1. NG NHP -TRA CU PH TNG KIA

>> Tra cu bt l xo nhn trc : cao su bt bo nhn trc

Trang 22

1. NG NHP -TRA CU PH TNG KIA

>> Tra cu catalog theo model -> dng xe Picanto CKD

>> Tra cu catalog theo model -> dng xe SORENTO CKD

2. NG NHP -TRA CU PH TNG MAZDA

2. NG NHP -TRA CU EPC XE MAZDA :
trang EPC c chp trn P/C ca SR v up date hng thng hay qu
2.1>. TRA CU EPC XE MAZDA 2 THEO S VIN 17 K T :

2. NG NHP -TRA CU PH TNG MAZDA

>> Chn Pictorial Index

>> Chn nhm ph tng cn tm : Engine; Frame; Body hay All
Sau bm OK

2. NG NHP -TRA CU PH TNG MAZDA

2. NG NHP -TRA CU PH TNG MAZDA

2.2 >>. TRA CU EPC XE MAZDA 2 THEO DNG XE:
Vo Model name , chn Mazda 2 trong Model name index ,chn nm sn xut nh hnh minh
ha v bm OK.

2. NG NHP -TRA CU PH TNG MAZDA

>> Chn Pictorial Index
>> Chn nhm ph tng cn tm : Engine; Frame; Body hay All
Sau bm OK

2. NG NHP -TRA CU PH TNG MAZDA

2. NG NHP -TRA CU PH TNG MAZDA

>> TRA CU EPC XE MAZDA 3 CKD :

>> TRA CU EPC XE MAZDA CX-5 CKD :

2. NG NHP -TRA CU PH TNG MAZDA

>> TRA CU EPC XE MAZDA 6 CKD :

>> TRA CU EPC XE MAZDA 3 ALL -NEW CKD :

3. CHN M PH TNG
* CC LU KHI TRA CU PH TNG:

4.1 Quy c phi -tri : bn ti x l tri, pha bn hnh khch l phi.

4.2 Phi thn trng khi chn PNC
cho cc ph tng c 2 bn T-P khng
ging nhau.

4.3 Chn PNC ng vi chc nng

Option ca xe ang tra cu.

3. CHN M PH TNG
4.4. Chn m hng c PNC tiu chun (STD) 23060B hay Code sa cha 23060A
ty theo nhu cu.

4.5. Khi thay m hng c PNC : 54530C

c cn thay m 54517 khng? V sao?

3. CHN M PH TNG
4.6. Khi tra cu v cha kha :
* Nu chn PNC 81905 s c 1 b cha kha dng chung.
* Nu chn mua l theo cc v tr (1), (2),(3),(4) th cha kha s khc rng vi cha ang s
dng trn xe

3. CHN M PH TNG
4.7. B cp-pen thng i trc
Mazda cho 2 bnh khng bn l nh
KIA( 1 b gm cc chi tit t
1->6)
4.8. B b thng da trc cho c 2
bnh ( hnh ch minh ha 1 bn)

III: KHIU NI PH TNG

QUY TRNH KHIU NI V PT T SR/L N TNG KHO

1.KHI NIM V KHIU NI
2.MT S QUY NH
3.CC LOI HNH & THI GIAN LM KHIU NI
4.CC TRNG HP B T CHI GII QUYT
5. HNG DN CHP NH LM KHIU NI
6.QUY TRNH THC HIN

1. KHI NIM V KHIU NI PH TNG

Khiu ni ph tng l nhng yu cu i bi thng do nh hng

n s lng, cht lng & khng ng chng loi ca ph tng
xy ra trong qu trnh giao nhn t nh cung cp n khch hng.
Cc loi khiu ni thng gp:
Khiu ni ph tng sai (sai chng loi, sai tnh nng k thut).
Khiu ni ph tng thiu.

Khiu ni ph tng tha.

Khiu ni ph tng hng.

2. MT S QUY NH

i vi cc trng hp giao hng sai ( m ng PT sai) , li k

thut, SR/L phi gi khiu ni trong vng 15 ngy k t ngy
nhn hng. Qu thi gian quy nh khiu ni s b t chi. Tng
kho PT s gii quyt trong vng 30 ngy k t ngy nhn khiu
ni.

Phi kim tra hng khi nhn, lu cc trng hp bao b ng

ph tng c vn (Rch, thng, bp...). Trong trng hp ph
tng b hng, tha, thiu th tin hnh lp "bin bn" c ch k
ca nhn vin giao hng ngay ti thi im v gi khiu ni
km theo " bin bn" trong vng 2 ngy sau khi nhn hng.

2. MT S QUY NH

i vi cc ph tng knh cc loi kim tra ngay khi nhn PT;

n, chiu hu, panel, trn xe, cn trc & sau th phi kim
tra ph tng trong vng 8h lm vic, ngay c khi bao b khng c
du hiu bt thng. Nu c h hng xy ra phi thng bo ngay
ti tng kho PT v lm y th tc khiu ni gi ti tng kho
PT trong vng 6 ngy lm vic.

Tng kho PT khuyn co SR/L kim tra k ph tng trc khi

lp ln xe cho khch. Vi nhng trng hp ph tng b sai, tng
kho PT s t chi khiu ni nu ri vo 1 trong cc trng hp
sau:
-Ph tng khng cn nguyn vn nh trng thi ban u.
-Bao b ph tng khng cn nguyn vn (rch, thng, bn v hp,
khng cn tem nhn)

2. MT S QUY NH

Trong tt c cc trng hp khiu ni ca SR/L phi c

gi thng tin ngay n tng kho PT theo qui nh thi gian.

Trong cc trng hp yu cu khn ca khch hng, SR/L

lp tc t hng li ngay phc v khch hng, nu xc
nh ph tng khng c tn trong h thng th hn li vi
khch hng vi thi gian tng kho t hng v nhn hng t
nh cung cp.

3. CC LOI HNH & THI GIAN LM KHIU NI

Loi hnh khiu ni
Sai hng

nh Ngha
Sai v hnh dng, mu sc, kch
thc so vi hng ng

Thi Hn khiu ni
15 ngy k t ngy ra bin
bn giao hng

Sai thng tin k thut

Ph tng b li hoc c vn k
thut

Ngay sau khi pht hin li

(lp rp vo xe cho khch)***

H hng

Ph tng cung cp b h bn ngoi

(b, try, mp, sc.)

15 ngy k t ngy ra bin

bn giao hng

Li sn xut

Ph tng b li trong qu trnh sn

xut

15 ngy k t ngy ra bin

bn giao hng

Thiu

Ph tng thc nhn t hn so vi s

lng trn bin bn giao hng

Ngay sau khi nhn hng t

tng kho

Tha

Ph tng thc nhn nhiu hn so

vi s lng trn bin bn giao hng

Ngay sau khi nhn hng t

tng kho

*** H tr chp hnh li (quay camera) thc trng li k thut ang c xc

nhn c s h tr ca chuyn vin K thut PC khu vc.

4. CC TRNG HP B T CHI GII QUYT

Ph tng qu hn lm yu cu bi thng. Tr cc trng

hp h hng v mt k thut khng th xc nh c
ngay, ch c th xc nh khi lp vo xe.
Ph tng b h hng trong qu trnh vn hnh ti SR/L,
m khng phi do li ca tng kho.
Cc loi khiu ni vi thng tin khng hp l s b t chi.
Lu :
SR/L dng mu khiu ni ph tng dnh cho SR/L
Thng nht dng font Time News Roman trn ton h thng.

5. HNG DN CHP NH LM KHIU NI

A. Khiu ni do li k thut
Ph tng tng
kho giao b li k
thut ty phuc
y xung
khng t ng
tri ln
ty thuc vo)
thit k mi loai
(xe

B. Khiu ni b b hng
Ph tng ng
k thut ty
phuc y
xung phi t
ng tri ln
(ty thuc vo
thit k mi loai
xe)

Ph tng tng kho giao khi nhn nhn

vin kho ph tng kim tra pht
hin b gy chn bt vt

C. Khiu ni do tng kho xp hng ln xe b ty lm ph tng h hng

Do kin hng
nng ln kin
hng nh lm
ph tng b cong
khng s dng
c
Tng kho ph
tng cht hng
ln xe kin hng
nng ln kin
hng nh lm
ph tng b h
hng

5. HNG DN CHP NH LM KHIU NI

D. Khiu ni do tng kho giao hng nhm bn

Ch
Chp hnh tht r m s trn tem

Tng kho ph tng giao hng sai ,m

s trn tem bao b l bn phi nhng
n bn trong bao b l bn tri

6. QUY TRNH LM KHIU NI

SR/L
Pht sinh khiu ni

Kho PT CNKV
Nhn khiu ni &
kim tra

K ton PC

BP PT Tng CTy

Nhn khiu ni
& kim tra

Nhn khiu ni
& kim tra

Nh cung cp

Nhn & x l

OK

Bo co S, T, T &
H

Nhn thng tin

Bo co & gi
khiu ni

Not OK

T chi

Gi Khiu ni
sang nh cung
cp

Hch ton

Thng tin t
chi

Phn hi khiu
ni ph tng
Not OK

Nhn hch ton

Thng tin
chp nhn
Lu chng t

Lu chng t

Lu chng t

OK

Thng tin
chp nhn

B hng or tr
tin mua hng

Lu chng t

Lu chng t

CHN THNH CM N!