DRIVE THRU

ACCESSIBILITY
KELLY CANO

ABSTRACT
This report was written in order to improve the drive
thru Starbucks located on the west side of
Albuquerque. The goal of the report is to give a
recommendation to make this drive thru as accessible
as possible for the greatest amount of people. Two
different options are given in this report. The first is to
have a video camera, much like the Apple application
Facetime, the second is to have an app that helps get
orders with ease.

WHAT IS UNIVERSAL DESIGN?

Universal Design is designing an environment or
documents that can be used by the greatest amount
of people possible.

WHAT DOES THIS LOOK LIKE?

Wheel chair access, Automatic sliding doors at grocery

stores, spiral notebooks with the spiral on the top

WHAT ELSE HAS UNIVERSAL DESIGN?

Drive Thrus!
-Speaker
-Paved Road
-Menu
How accessible are they?

PROBLEMS WITH THE DRIVE THRU

Speaker quality
Hard of Hearing/Deaf Persons
Large cracks/bumps in pavement
Menu Font

METHODOLOGY
Part One: Creating Surveys and Interviews
Part Two: Administering Surveys and Conducting
Interviews
Part Three: Analyzing results

RESULTS

WHAT OPTIONS DO WE HAVE?

Option 1: The Restaurant App

Option 2: Video Screen

MY RECOMMENDATION?

App! Because every single person that has a smart

phone is able to use the app to order their food
before they drive through the window to pick it up.