Introduction to Quality Control

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Quality Control

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:Review of Specifications
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Inspection
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: Design
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Total Quality Control

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Quality Assurance

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Nominal / Target Value

Lower Specification Limit

Upper Specification Limit

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Quality Costs

Cost of Good quality

Prevention Costs

Appraisal Costs

Costs of Poor Quality

External Failure Costs

Internal Failure Costs

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Responsibility for Quality

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Total
Quality Management

Marketing
Design

Product Service

Customer

Procurement

Packaging and Storage

Inspection and Testing

Process Design

Production

Total Quality
Management

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Statistical Quality Control
Process Control
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Inspection and

Total Quality

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Testing

Histograms

Control Charts for Variables

Control Charts for Attributes

Acceptance Sampling Plans