Lee Vang

Usability Pre-Test
1. What is your level of proficiency or familiarity with Microsoft Word? (check one)
None

Intermediate

Novice - I can create and edit a simple letter.

Advanced

2. What is your level of proficiency or familiarity with Microsoft Excel? (check one)
None

Intermediate

Novice - I can create a simple list or table.

Advanced

3. If you have access to Word, which version is it? (check all that apply)
I do not have Word.

Word 2010

Word 2003

Word 2013

Word 2007

Other (including Word for Mac)

4. If you have access to Excel, which version is it? (check all that apply)
I do not have Excel.

Excel 2010

Excel 2003

Excel 2013

Excel 2007

Other (including Excel for Mac)

5. What type(s) of help document is best suited for your work setting?
Please rate each option below in descending order starting with 1 as your most preferred option.
Please leave the item unmarked if it is of zero use to you.

___ hard copy - stapled at the top left corner

___ hard copy - book-style with some type of binding
___ hard copy - flip notepad-style
___ online - static webpage
___ online - short video
___ electronic (PDF)
___ electronic (smartphone/tablet app)
___ something that works with a document stand/holder
___ something else: _________________________________________________________

Lee Vang

Usability Post-Test
1. Were you able to successfully complete the task, and how satisfied were you with the time it took?

2. Did each step appropriately connect and flow to the next step? (language, accuracy and organization)

3. Which formatting elements were particularly helpful, or hurtful, in your ability to follow and
understand the document? (for example: text size, color or style; spacing; balance of whitespace)

4. In your opinion, what percentage of the visual aids were meaningful (i.e., the image had a tangible
impact on your ability to better process an instruction compared to having no visual aid)?

5. Where did you find areas of redundancy and/or instructions that were more detailed than they
needed to be, if any?

6. How did any of the additional info/cautions/troubleshooting () notes help you?

7. In your opinion, what had the greater influence on your ability to complete the task: your prior
experience with the software or the instructions?