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Study On Balanced Scorecard of Commercial Bank in Performance Management System
Study On Balanced Scorecard of Commercial Bank in Performance Management System
Proceedings of the 2009 International Symposium on Web Information Systems and Applications (WISA09)
Nanchang, P. R. China, May 22-24, 2009, pp. 206-209
I. INTRODUCTION
The introduction of performance management of
commercial banks have some important roles in the
commercial banks. Since the Balanced Scorecard was
invented in 1990s, it was received a wide range of use
and promotion in the global business community, and
some of the major international banks have successfully
used the Balanced Scorecard, which makes its
performance increase greatly. China Domestic banks
should learn from successful experience of international
large banks, and establish a comprehensive performance
evaluation system which meets self-demanding[1].
In recent decades, in the context of constant innovation
of global financial products, especially in the United
States in 2008 financial crisis triggered by global
financial turmoil, how to manage the banking
performance effectively? In response to this problem and
the current problems of commercial bank performance
management, this paper makes research about how to use
the Balanced Scorecard as a tool, which is applied to
commercial banks performance management system[2].
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customer
benefits Information technology
brings to the customer
Internal business
benefits Information technology
brings to the internal business
Profitability
assessmentExpand the
Improve
employee
of servicesthe development of
electronic banking
engagement
Examination
retention
intermediate business
rate
Innovative
services
Assessment
optimize loan
Employee
SatisfactionStaff
violation rateStaff
customer
violation ratepass
rate of Status
Economic Value
ExaminationThe
Added Bank
profitsThe per
operational capacity
Sustainable
competitive
financial
capital profit
of standard rate
Professional
Non-interest
Development
incomeNet
interest
income
ProgramStaff
training
satisfaction
Business process
Marketing cost
income ratio
Office
expensesLabor
costsLoan
Assessment of new
Product and service innovationNew
products and
completion of tasks
Control newly-issued
credit riskStrengthen
internal controls
Figure 2.
208
Report performance
results
Figure 3.
209