Implimentation Project

I involved in business blue print phase, gathered requirement from

core user.
After that I prepared as-is document like as-is consists of whatever
core team explained requirement based on the questionnaire
After that we prepared BBP document, this BBP document consist of
TO-BE means how the business of the client is going to be used in
SAP system
After that we sent this document to the core user and project manager
then they sign off.
In realization Phase mapping was processed we configured development
serve.
We had 2 types of configuration 1)Base line Config & 2) Final Config.
In base line config all the customization done and in final configuration all
the unit and integration testing are done.
After that we prepared User manual and configuration Documents.
In Finalization we gave training to the core user, its about 10 days of
training Program.
Then we did cutover activities means to uploading the master data &
Transactional Data from legacy system to the SAP system.
In go live mostly transactional error came in this place and with the help of
my team members finally we solve all the Issues

Support Project
coming to support project ->whenever client enter in to the support contract
then we will enter into the SLA (Service level Agreement)means high
priority ticket solve within 4 hours and medium priority ticket solve within
24 hours and low priority ticket solve within the 48 hours. first conduct kick
off meeting :- 1.Role and responsibilities 2.Role and regulations 3.starting
date of the support project. after kickoff meeting all the consultant who are
going to involve in this support will move to client place (if not we will do
our location/company) for KT purpose. 1.first core user will provide
configuration document to me then we will go to configuration document
after that we prepare understanding document after that we will give reverse
KT to core user. ----------------how will we receive ticket -----------------*first end user get the issue one he get the issue immediately send mail to
help desk in help desk we find core user then he will receive the ticket and
try to solve the ticket if not in his hand he will place the ticket in ticketing
toll along with priority of issue (High,Medium,Low) once if you place the

ticket in ticket tool the mail send to relevant coordinator after that he will
analyze the ticket and allocate to relevant consultant (SD,FICO, MM,PP)
once we open the ticket in ticketing toll the sd consultant responsibilities
knowledge happen (initial response ) after that we do go pre production
server (some time we will go change mode production server) analyze the
ticket after analyze if any error comes then we will go Development server
and do the necessary configuration changes and save in a separate request
.after that we release the request (SE09) and send it to basis consultant then
they will send to Quality server and we will ask to core user to test it and
confirm it .once we get the confirmation from core user then we will
transport to production server. After that we create issue resolution
document for future reference purpose (meetings) issue resolution document
consist of like ticket number,date of resolution date of issue along with
screen shorts.....