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Active Listening: Submitted To:-Submitted By
Active Listening: Submitted To:-Submitted By
Learning objectives
define the concept of active listening
define the importance of active listening
use appropriate techniques to practice
active listening
To listen means:
to understand
to feel
to perceive
to sense
Pay attention
Nod occasionally
Smile or use other facial expressions
Note your posture
Encourage the speaker with expressions
like: yes, oh, huh, wow
Provide feedback
Avoid judgment
Dont interrupt
Choose to listen, rather than judge
Always allow the speaker to finish
Respond appropriately
THANK YOU