Agung : good morning, may I help you?

Irfan : good morning, I want to complain about smart phone product that I bought
two weeks ago. The touchscreen doesnt work properly.
Irfan : I bought this product at mangga dua.
Agung : have you called our customers service before?
Irfan : yes, I have. But he said to bring here.
Agung : ok. May I have your name please?
Irfan : my name is Irfan
Agung : ok Irfan . please sit down and wait a minutes, we will contact our marketing
Gufron : good morning, sir.
Agung : may I help you sir?
Gufron : I just bought a smartphone from online shop, but I received it in broken
condition.
Agung : when did you buy?
Gufron : I just bought it one week ago.
Agung : ok. May I have your name please?
Gufron : Gufron.
Agung : ok mr Gufron , we will contact our marketing . so please wait for a minute.
Hello mr Bimo , there are two customers who want to meet you
Bimo : ok. Ill wait
Agung : ok. Mr Irfan & mr Gufron come here please. Both
of you can meet our
marketing now, just use the lift, our marketin is on 8 th floor. You can ask the seaunty
there
Bimo : good morning, may I help you?
Gufron & Irfan : good morning sir, who first?
Bimo : ok mr Gufron first.
Gufron : I just bought a smartphone from online shop, but I received it in broken
condition
Bimo : ok mr Gufron based on your problem you can change your product into the
new one, before 1 month, you just fill out the form
Gufron : ok I will
Bimo : while waiting mr Gufron , mr Irfan please tell your problem
Irfan : I want to complain about smart phone product that I bought two weeks ago.
The touchscreen doesnt work properly.
Bimo : ok mr Irfan you can fill out this form too.