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Falla de Turbos
Falla de Turbos
Detroit Diesel has established an initiative to review warranty concerns at the distributor
and dealership level in order to provide a better product to the customer and to control
costs. This is being done because business conditions have changed.
In 1997, the Environmental Protection Agency forced a Consent Decree with the major
North American Heavy Duty diesel manufacturers as a result of a change in the way
they enforce the emissions regulations on these companies. With this change, the
manufacturers introduced new technology for the 1998 model year. These releases
were done with limited time for validation because the EPA shortened the
implementation horizon.
The products in 1998 caused a number of warranty issues.
In the year 2000, the truck market collapsed and manufacturers were producing
approximately half the volume they had produced in earlier years. Coming with that was
a reduction in sales at dealerships. This change in the business structure resulted in
repairing outlets examining the way they do business and concentrating more on
warranty work. With this concentration, there was a move to volume increases in order
to ensure employment and continue a revenue stream to compensate for lost revenue
from lost truck sales.
At the same time warranty activity was increasing in the field, the manufacturers were
reducing headcount which could examine failed material. This left the horizon open for
questionable activity with minimal failure analysis and review.
Upon examination of the situation, Detroit Diesel determined that material analysis is a
significant point of control as well as development of expertise at the repairing outlets. At
the same time, items which are not warranty can only be controlled through material
analysis. For this reason, there has been a change in the way Detroit Diesel looks at
warranty to ensure proper diagnosis and repair as well as to control costs.
A number of issues have had significant concern as a result of this; we want to make sure
everyone understands those items which will be covered by warranty and those items which
are customer responsibility. We have a specific approach to these.
Turbocharger
One of the initiatives Detroit Diesel has pursued in recent months is the establishment of
material review at the remanufacturing centers. Prior to this, failure analysis could not
be performed and there was minimal feedback to the repairing outlet as to what is and is
not covered. In the review process in recent months, it has been determined which
items are DDC responsibility and which ones are customer responsibility.
Altered by Customer
Tampering with the turbocharger in any
way is not acceptable. This is a tiewrap used to block the wastegate hose.
Which will result in overspeed. This is
customer responsibility.
Other customer responsibility issues are oil starvation and contaminated oil
resulting in bearing failure.
Excessive side movement of the
compressor wheel is the first indicator of
bearing wear. This movement will allow
the compressor to touch the compressor
housing with little side pressure from
your hand.
When the bearings are worn-out the
compressor wheel will make contact
with the compressor housing all 360
degrees around the inside diameter of
the compressor housing. Also look for
the machining back of the compressor
wheel blades.