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Culture Documents
Short
Description
Current
Summary
State
Outage
No
Severity
Priority
Defect
Sub-Type
Software
Category
Software
Sub-Category
Software Defect
Internal
Yes
Assignment Events
Product
Product
9370 RNC
Version
LR13.3.W
Instance
9370RNC-Etisalat : In Service
Site Company
City
Abu Dhabi
Country
Contact
Name
Company
Phone
20 127 109 0616
Karim.Ibrahim@alcatel-lucent.com
Request Method
Email-Eng
Dates
Occurred
(GMT+4)
12-Jan-2015 21:27
Time now
29-Aug-2015 13:08
Reported
12-Jan-2015 21:27
AR Created
12-Jan-2015 21:30
Service Start
12-Jan-2015 21:27
Next Customer Contact
29-Jan-2016 03:00
Responded
12-Jan-2015 21:53
SA - Calculated
Respond Target
12-Jan-2015 21:57
Restored
15-Jan-2015 17:00
SA - Calculated
Restore Target
15-Jan-2015 17:14
Resolved
12-Mar-2015 11:33
SA - Calculated
Resolve Target
28-Apr-2015 15:01
12-Mar-2015 11:35
Last Modified
10-Jul-2015 16:02
Modified By
archive
Entitlement
Agreement
People
Owner
TSCr-MoA-WCDMA-SK : rories
Assignee
TSCr-MoA-WCDMA-SK : rories
Copy To
rories
Referred 1
TEC-MoA-WCDMA_RNC-FR : remiburie
Resolve Group
TEC-MoA-WCDMA_RNC-FR
Submitter
kmajda
Description
Attachments
[empty]
Show
Update to Current Summary: TEC support to check the Repeated TMUs reset on
RNC231,
After investigation on the AR 1-5531112 its recommended to open another
ticket
with this description,
2. 12-Jan-2015 21:53
rories
Hi Karim
Based on our just finished conference call, you opened this ticket to
support
deeper investigation of TMU issue on RNC231.
For your information - basic logs were collected so we started the
investigation
procedure already. In case of another info, I will page you if needed.
Best Regards
Robert Ries
Update to Current Summary: TPS w.i.p
3. 13-Jan-2015 17:39
rories
4. 13-Jan-2015 17:39
rories
ALCATEL-LUCENT PROPRIETARY
This ticket is opened based on new issue founded during outage in ETC (UAE)
network, which was solved in another AR 1-5531112.
Issue description:
During emergency recovery activity connected with almost all TMU pendings on
RNC231 (investigated in AR 1-5531112), we found out in hfb the huge amount
of
alarms like this:
} } ;RNC_2028_30467;
Alarms started the 10th Dec 2014 and were connected with link Iur/8, which
was
therefore blocked (in order to stop TMU resets).
During outage investigation there were many alarms like this:
OPER: enabled
USAGE: active
AVAIL:
PROC: reporting
CNTRL:
ALARM:
STBY: notSet
UNKNW: false
Id: 0900000B
Task:0x7d570000: UeCallp
DAR: 0x00000000
PC: 0x003a94f0 taskUnlock +0x174
Next Hdr
LR: 0x6af9656c
_Z63ue_call_in_reloc_AWAIT_DRNC_TO_SRNC_READY_Ue_drnc_to_srnc_readyP23
CPI_UeDrncToSrncReady_tP16Uecall_
Int: 0/0/0/114; /clearlib/vobs/I-Node/sw/PS/Base/PsHAL/psFltSwr/src/ps
FaultHandling.cc; 2925; PATCH: RID37300E1953
equipment
00009000
ADMIN: unlocked
OPER: enabled
USAGE: active
AVAIL:
PROC: reporting
CNTRL:
ALARM:
STBY: notSet
UNKNW: false
Id: 5000310
Com: TMU -- EXCEPTION:Memory Manager error[memPartFree] at block 0x4fee0
Prev Hdr [0xffffffff]
We found also another ticket with similar symptons, maybe which can be
useful in
your investigation - AR 1-5498787
Thank you
Best Regards
Robert Ries
5. 13-Jan-2015 19:14
remiburie
ALCATEL-LUCENT PROPRIETARY
Hi,
Regards,
Rmi
6. 14-Jan-2015 11:35
rories
TAHER (TAHER)
Subject: RE: Etisalat UAE/Repeated TMUs reset on RNC231 /1-5532074
Hi Reis,
TMU reset observed with a very high trend with zero traffic on the
RNC231 as
below,
LP switchover action taken to try solve the problem ' Issue enhanced
for 10 min
and back to the same behavior.
Recommended
shelf reset'
issue enhanced, RNC carrying very low traffic, Alarms still exist.
TEC invitagate the issue and find that the issue is the IUR towards
RNC206.
-
IUR link locked, Alarms cleared, unlocked again the alarms back.
As discussed we have the same IUR link towards RNC 206 working fine with
RNC235.
Thanks,
-BR,
Karim
7. 26-Jan-2015 12:34
remiburie
ALCATEL-LUCENT PROPRIETARY
Hi,
CR
1434789 is a duplicate of
Regards,
Rmi
8. 26-Jan-2015 13:45
rories
Hi Karim
Best Regards
Robert Ries
9. 13-Feb-2015 18:22
remiburie
ALCATEL-LUCENT PROPRIETARY
Hi,
Regards,
Rmi
Cc: BERIDY, AHMED (AHMED); BOSLEY, Tim (Tim)** CTR **; KHEDR, MAHMOUD
(MAHMOUD);
REDA, RAMY (RAMY); ABDEL-HALIM, SAYED (SAYED); MOHAMED, GEHAD (GEHAD); ELMIDANY,
AHMED (AHMED); OKASHA, TAHER (TAHER)
Subject: RE: Etisalat UAE/Repeated TMUs reset on RNC231 /1-5532074
Hi Reis,
You close this AR, and please when the CR is ready share it with us.
Thanks,
-BR,
Karim
Hi Karim
Thanks
Best Regards
Robert Ries
ALCATEL-LUCENT PROPRIETARY
Hi Rmi
Few questions:
feature PM28436.3 there will be refused RABs with faulty SRB. OK, but once
there
will be available fix in LR13 MNCL, the feature PM28436.3 could be activated
back
?
Regarding CR 1434789 (or CR 1400075) - customer agreed to close this AR in
fact,
but he needs to be alerted once fix is available in LR13 MNCL (his mail in
attachment). Do you know when it will be ? Because in case it will be in
short
time, I let the ticket open to wait for fix availability.
Thanks
Best Regards
Robert Ries
ALCATEL-LUCENT PROPRIETARY
Hi Robert,
Design is working on it now, I don't have a date for the fix already.
If I have one I will communicate it of course.
Regards,
Rmi BURIE
Hello Reis,
Thanks for your feedback, Please what will be the impact the IUR behavior
after
unlock, if this deactivation will enhance the KPIs? Or it's only related to
TMU
reset issue?
Thanks,
-BR,
Karim
Hello Karim
Best Regards
Robert Ries
Hello Karim
You asked us for reminder once the fix is implemented. So now is fix for
this
issue implemented in LR13.3, LR14.2, LR14.2.5, LR15.3 loads.
As you already authorized, kindly I will close this ticket.
Best Regards
Robert Ries
ALCATEL-LUCENT PROPRIETARY
ALCATEL-LUCENT PROPRIETARY
ALCATEL-LUCENT PROPRIETARY