Work Breakdown Structure for Training Program

Project #
Sponsor
Updated

ID

Task

1.0

2.0

Arrangement for
Participants
Identify participant by type of
training
Prepare, send out and follow
up invitation
Arrangement of Trainers

2.1

Identify trainer/assessor

2.2
2.3

Invitation, send and follow up

trainer
Finalise schedule and content

2.4

Finalise training materials

2.5

Approval of training materials

3.0
3.1

Development of Training
Materials
Prepare handout

3.2

Prepare stationary

3.3

Prepare certificate

1.1
1.2

Dependencies

Project
Project manager
Project artifacts

ID #
of task

Status

Effort
(Days)

Cost

Start Date

Planned
Completion

Estimate to
Completion

Actual Completion

Resource

3.4

Prepare evaluation form

4.0
4.1

Organisation of Training
Facilities
Arrange venue for training

4.2

Prepare necessary for training

4.3

5.5

Prepare arrangement for

refreshment
Implementation of Training
Program
Customer Service Training
No.1
Customer Service Training
No.2
Customer Service Training
No.3
Customer Service Training
No.4
Customer Service Training
No.5

5.6

Complaint Handling

5.7

Supervisory Training

5.8

WHS Training

6.0

Post Training
Compile and analyse
evaluation report

5.0
5.1
5.2
5.3
5.4

6.1
6,2
6.3

Prepare and submit response

Prepare and submit training
report