Hotel Administration & Information SystemIntroduction HANISis a hotel management software designed as a tool to cater for the day to day running of a hotel or resort. ‘The software package is specially suited for the hospitality industry as it incorporates built in features meant to assist users to have full control of a hotel’s daily operations. The package also presents a rare combination of simplicity and flexibility, thus it can be easily adapted to the needs of practically any hotel organization. Coupled with extensive number of features and funetions which cover room reservations, banquet functions and other activities, this software package is a true all in one solution for hoteliers and resort managers. Modules ‘There are 6 main modules in the HANIS software: S$&@e@8282 ‘Administration Frontffice «Housekeeping Maintenance Feedback Night aust Icons of the 6 main modules Features and Description ‘The features and description of each module are as follows: 1, Administration MasterSetup User Setup i, Master Setup To setup hotel default configurations such as: Hotel information Market segment Room type Market source Room number Housekeeping maid setup Rate code Reservations wash down period Package code Room layout Peak period setupii. User Setup ‘To create users and users’ authorization to access the software ‘To assign selected users the privilege to access certain modules or functions of the software that may contain private and confidential information. 2. Front Office Communication Enquty——Resevation———checkIn Cashirng Feedback or fepors Tracking Teons of the Front Office Modules ‘The following table illustrates the features in the Front Office Module: Feature Description Communication Record Phone/Fax And Email Communications Received At The Hotel ‘Tracking Record Guest Queries Produce Percentage Report Based On Queries Enquiry Room Inventory ‘Quick Availability Check Room Availability By Room Type Reservation Enquiry Guest / Group History Reservation Chart ‘Current Hotel Status Reservation Quick Reservation Guest / Group Guest Reservation Group Reservation ‘Update Reservation Status Reservation Enquiry Checkin Print Guest Registration Card. Guest Walk In Quick Group WalkIn Guest / Group Check In With Reservation In-House Guest List Enquiry Guest Transfer Extend Stay Cashiering In House Guest Billing Group Billing Folio Transfer ‘Non Guest Billing Non ~ Recurring Item Billing Guest Check Out Group Check Out Feedback Guest Feedback Written / Verbal Staff Feedback Written / VerbalFeature Deseription Work Orders ‘Status Of Work Order Generated From Feedback Module Reservation Reports Guest Reservation List Guest Reservation Wait List Confirmed Guest Reservation List Guaranteed Guest Reservation List Cancelled Guest Reservation List Expected Guest Arrivals Expected Arrival VIP Guest No-Show Day Use Guest List VIP Guest List (Check In and Check Out Reports Guest In House List, Expected Guest Arrival List Expected Guest Departure List ‘Actual Guest Departure List Expected Departure VIP Other Reports (Out Of Order Room List Out OF Inventory Room List Guest Extend Stay List Guest Follow Up In-House Birthday List Daily Room Rate ‘Next Day Occupied ‘Complimentary Guest List ‘Expected Arrival Guest Birthday List ‘Change Room Report Shift Summary Report ‘Communication Tracking Report3 House Keeping © € 0 @ Manage Biling Feedback Work Order Reports Minibar Room Status Inventory Ieons of the House Keeping Module ‘The following table illustrates the features in House Keeping Module: Feature Deseription ‘Manage room status Maid Assignment To Rooms Change Room Status Block Room Release Room Room Status Discrepancy Room Status Enquiry Current Hotel Status Billing Post Bills To Guest Folio Post Bills To Group Folio Feedback Guest Feedback Written / Verbal Staff Feedback Written / Verbal Work Order Work Order Status Room Status Discrepancy Report Housekeeping Charges Maid Station List ‘Next Day Occupied Out Of Inventory List Out Or Order Rooms Room Movement Room Maintenance List Mini bar Inventory Receive / Distribute Mini Bar Items To Rooms ‘Tracking Mini Bar Items Usage4. Maintenance tenance Toon of the Maintenance Module ‘The following table illustrates the features in Maintenance Module: Feature Description Work Order Management Create Work Order ‘Update Work Order Status Work Order Analysis Reports 5- Feedback Feedback Ieon of the Feedback Module ‘The following table illustrates the features in Feedback Module: Feature Description Feedback ‘Record guest / Status feedback written / Verbal reports, 6. Night Audit @ ®@ @ Prange Mghth Post Nght ut Reports Process, Icon of the Night Audit Module ‘The following table illustrates the features in Maintenance Module: Feature Description Pre Night Audit Reports ‘Room Charge Collection Cash Deposit Report Pay-In Report Pay-Out Report Advance Collection Report Credit Card Revenue City Ledger Revenue Housekeeping Revenue ‘Outlet Cash Collection ReportFeature Deseription ‘Night Audit Process Adjustments Charges & Payments Journal Shift Report Room Post Revenue ‘Actual Arrivals Report ‘Actual Departures Report In-House Guest List Night Audit Cut Off Night Audit Report Post Night Audit Report Folio Balance Report Night Audit Consolidated Report Daily Revenue Report List Of Reservations Arrivals Departures Unique Features 10. Communication tracking Quick availability check User-friendly icons are used in the software. The example below is icons featured in the Rooms function. ‘The cons are designed in such a way that users can identify room status easily Realtime current hotel status Design room lay outs for easy identification of room views Guest feedback is module integrated with maintenance module so that the maintenance / housekeeping department will be able to respond immediately to the room maintenance issues Automatie generation of work order, when a corrective maintenance feedback is received from the guest Room diserepaney report Quick Guest / Group reservation and check in sereens [Night audit process based on the system date / hotel dateHANIS PRODUCT USERBASE "As consultant to SME Bank, CBL Sdn. Bhd and its sister company the Regency Hotel & Resorts are collaborating with SME Bank to introduce the complete range of the HANIS applications to over 100 hotels and resorts under the SME Bank Hotel Properties portfolio. Other significant userbase include all the Regency hotel chains and several 3 and 4 star hotels in Malaysia" so NS 23rd Floor, Menara Safuan, ‘No 80 Jalan Ampang 50450, Kuala Lumpur ‘Tel: 60327157920, Fax: 603-2715 7921 ‘Email; info@ebl.net.ny, Website: www.cbl.net.my