FRU

Overall
DM/DT
Text /PYV
13970
15790
4263
4462
3268
4487
8704
9485
3020
3192
4183
4946
726
726
5691
6316
16440
16483
6395
6433
9486
9888
1087
1114
8120
8268
5950
6531
1633
2872
4963
5863
3131
3153
101030

DM/DT
WS
WS
WS
WS

30
07
14
21

110009

FRU

Overall

11992
13130
9424

12332
13254
9531
4753

4591

Productivity
22000
18000
14000
10000
6000
2000

1199212332

1313013254
9424 9531
4591 4753

14000

1199212332

1313013254
9424 9531

10000
6000

4591 4753

2000
WS 30

WS 07
FRU

WS 14

WS 21

Overall

FRU DM DT/Video PYV = Total

Overall DM DT/Video PYV + Text

FRU
Overall
Video/PYV Text/DM/DT
2789
5250
5931
5931
83
104
3250
3659
4353
4353
2141
35062
1937
2749
1210
1942
1976
2002
837
1579
2362
2362
3491
3491
3415
3507
2789
2881

36564

2461
0
21
409
0
32921
812
732
26
742
0
0
92
92

74872

VIDEO/PYV

4591 4753

4591 4753

WS 21

DT/Video PYV = Total No of Reviewed/Total no of agents Present

DT/Video PYV + Text = Total No of Reviewed/Total No of Agents Present

1820
199
1219
781
172
763
0
625
43
38
402
27
148
581
1239
900
22

IDEO/PYV

1820
199
1219
781
172
763
0
625
43
38
402
27
148
581
1239
900
22

WS
WS
WS
WS

30
07
14
21

FRU

Overall

4834
4508
4522
3316

8886
6572
6803
3579

Productivity
18000

14000

10000

8886
6572

6000

6803
4522

33163579

10000

8886
6572

6000

2000

6803
4522

4834
WS 30

4508
WS 07

WS 14
FRU

Overall

33163579

WS 21

DM/DT

WS 30
WS 07
WS 14
WS 21

10.00%
15.00%
4.00%
9.00%

20.00%

15.00%

10.00%

5.00%

10.00%

0.00%
WS 30

Video/PYV

WS 30
WS 07
WS 14
WS 21

7.00%
4.29%
1.43%
7.10%

20.00%

15.00%

10.00%

5.00%

7.00%

0.00%
WS 30

Shrinkage

15.00%
10.00%

9.00%
4.00%

%
WS 30

WS 07

WS 14

WS 21

Shrinkage

7.00%

WS 30

4.29%
WS 07

7.10%
1.43%
WS 14

WS 21

Shrinkage =No of Absent + Leave/(No of Agents * no of Working Days)

DM/DT

WS 30
WS 07
WS 14
WS 21

<4 Hrs

<24 Hrs

99.77%
97.09%
99.05%
98.87%

99.97%
97.60%
99.48%
99.70%

100.00%
98.00%
96.00%
94.00%
92.00%
90.00%

Video/PYV

WS 30
WS 07
WS 14
WS 21

<4 Hrs

<24 Hrs

97.83%
98.49%
99.39%
99.05%

99.77%
99.32%
99.72%
99.78%

100.00%

99.97%

TAT
99.48%

99.70%

99.05%

98.87%

WS 14

WS 21

97.60%

98.00%
96.00%
94.00%

99.77%
97.09%

92.00%
90.00%
WS 30

WS 07
<4 Hrs

<24 Hrs

TAT
100.00%

99.77%

99.32%

99.72%

99.78%

99.39%

99.05%

WS 14

WS 21

98.00%
96.00%
94.00%

97.83%

98.49%

WS 30

WS 07

92.00%
90.00%
<4 Hrs

<24 Hrs

94.00%

97.83%

98.49%

WS 30

WS 07

92.00%
90.00%
<4 Hrs

WS 14
<24 Hrs

WS 21

DM/DT
WS
WS
WS
WS

30
07
14
21

Oscar
99.97%
100%
100%
100%

WS
WS
WS
WS

30
07
14
21

Oscar
100%
100%
100%
100%

Video/PYV

AB2
0.03%
0.00%
0.00%
0.00%

AB2
0.00%
0.00%
0.00%
0.00%

Review System
100.00%

0.03%

0.00%

0.00%

0.00%

100%

100%

100%

100%

WS 30

WS 07

WS 14

WS 21

80.00%
60.00%
40.00%
20.00%
0.00%
Oscar

100%

AB2

0.00%

0.00%

0.00%

0.00%

100%

100%

100%

100%

WS 30

WS 07
Oscar

WS 14

WS 21

80%
60%
40%
20%
0%
AB2